Freedom Chevrolet San Antonio

Absolutely great Experience when Buying at FreedomChevrolet Great experience at freedom Chevrolet - absolutely great customer service. on top, I was already pre-approved with my bank but Freedom offered me a mu Great experience at freedom Chevrolet - absolutely great customer service. on top, I was already pre-approved with my bank but Freedom offered me a much better financing option - I recommend Fredoom Chevrolet to all potential car buyers! - GR More

Great Customer Service I purchased a Colorado. Walter Koch walked me through the steps of ordering the truck directly from the factory. Walter kept me updated throughout t I purchased a Colorado. Walter Koch walked me through the steps of ordering the truck directly from the factory. Walter kept me updated throughout the process of building the truck. Walter and the rest of the staff were superb customer service ambassadors. Walter reviewed the order and also demonstrated every feature that came with my Colorado. Freedom Chevrolet is lucky to have an employee like Walter. It was my best car buying experience in over thirty years. Great Job! More

Great service experience. While traveling though the area, we had a breakdown. We live in Wisconsin and knew no one in the area so we call AAA. Eagle One (Gilbert) arrived wi While traveling though the area, we had a breakdown. We live in Wisconsin and knew no one in the area so we call AAA. Eagle One (Gilbert) arrived with a truck that towed our pickup and 5th wheel. The next morning Gilbert found the only Service center who promised to look at the truck before Tuesday- Freedom Chevrolet of San Antonio. The service consultant (Paul) called later that day and promised to squeeze it in as soon as possible. Paul and his assistant Debbie kept us informed of the progress. Paul contacted our extended warranty carrier and later wrote them a letter and called them to help us get a settlement. Paul and Debbie were respectful, polite, caring and understanding of our situation. Thanks to them our truck was repaired and we were back on the road Tuesday. I can not say enough good things about our experience with Freedom Chevrolet. I can in good faith say I highly recommend service consultant Paul at Freedom Chevrolet of San Antonio, Texas. More

Awesome I purchase a 2014 Chevrolet Malibu, I couldn't believe it, when other dealership's didn't approve us Freedom Chevrolet did, the services was fantastic I purchase a 2014 Chevrolet Malibu, I couldn't believe it, when other dealership's didn't approve us Freedom Chevrolet did, the services was fantastic they make you feel at home & the staff was really helpful. What a team! More

My Perfect Traverse On a whim one Saturday, I reached out to express interest in trading in my Sonata for a Traverse. Walter Koch immediately responded to me,& after find On a whim one Saturday, I reached out to express interest in trading in my Sonata for a Traverse. Walter Koch immediately responded to me,& after finding out more about my motivation behind my interest in a Traverse, we set up a time later that day for a test drive. Upon arriving to the dealership, Walter had a white (color of my Sonata) Traverse cleaned, up front & ready to test drive! My daughters & I never had to deal with "walking a the lot" -- 1st class service! But the white one wasn't quite equipped the way I would want, so I ended up test driving a Black Traverse with EVERYTHING we could possibly ever want! Unable to complete signing due to time of night,( kids were hungry ) I was allowed to take the vehicle home. Which gave me time to think.... the white one wasn't enough of what I wanted, but the one in my garage was Much Too Much of a Traverse for me to feel comfortable with purchase. So, regrettably, somewhat embarrassed & reluctant I told Walter- it was just too much. I still wanted a Traverse- but I didn't want THAT one. Walter was very understanding & graciously took the time to locate my PERFECT TRAVERSE & the dealership sent for it, & I couldn't be happier with it!!! I was never pressed or rushed to make a decision, Walter was understanding & supportive of me wanting a different one, Walters' Boss & the finance personnel I met during the experience were all very nice & easy going. If ever anyone was troubled by my changing my mind throughout the entire process- I never knew it. Great experience over all. :) More

Love Freedom! Sonja and Walter were amazing! Walter was very helpful in getting me into service and made sure they even washed my car! Sonja is my preferred advisor Sonja and Walter were amazing! Walter was very helpful in getting me into service and made sure they even washed my car! Sonja is my preferred advisor, she's honest and accessible. I've had my car serviced twice since purchasing it, and both times Sonja gave me helpful tips, things to look for, and I never leave feeling hustled for things I don't need. I wish more people had the customer service skills of these two!! More

freedom chrvtolet Called asked for salesman talked to jeff told him i was interested in a few trucks but one particular. Told him i was coming then he called back after Called asked for salesman talked to jeff told him i was interested in a few trucks but one particular. Told him i was coming then he called back after i left the house to say a deal was working on the main truck i wanted. Told jeff i was coming anyway to look at that truck or another one. He went home right after we spoke i have some text to back it up. Me and my son get to dealership ask for jeff and wait for 25-30min and cody is walking by and i ask him about jeff and thats when i find out he's gone. Then cody steps up and makes your dealership look great. He does the deal like a seasoned pro.I come back the next dsy finish the dealcody and jeff even drop off the truck st disc. Tire with me for all terrain tires. Then the problems start i feel a knock in the front end on the way home. Call cody the next day he tells me to bring it in. I bring it in and am told the lift kit that was on the truck messed up the front end and i am responsible i said no its certified and within 3 days.I have been at the dealershp for 21/2 hrs in the aftrrnoon when i went to work at midnt so more misery 3 hrs later management figures out yall should pay and they almost let me drive off with truck to be brung back later. That part could have broke and boom no steering but , they came to their senses and gave me loaner. Service friday did not answer the phone with a person or return calls all day but on saturday no problem. I dont expect perfection just effort sooo if the truck gets fixed hopefully monday and yall stand by the truck and work i will be happy and will buy my next truck at freedm. Quicker decisions on simple things that are your responsibilty and somebody to let me to call me back to say if and when work is being done. Would be nice. Cody is the only grat service constant in this situation. Thanks andy bloodworth ...multiple truck buyer from freedom More

Wonderful Experience I had an amazing experience purchasing my Camaro SS from Freedom Chevy. I have purchased many automobiles from various dealers and hands down they we I had an amazing experience purchasing my Camaro SS from Freedom Chevy. I have purchased many automobiles from various dealers and hands down they were the best. I purchased a 2015 Camaro SS through the USAA/True Car buying service & was immediately contacted by Walter Koch. He is, in my opinion, a true professional who honestly cares about people. He was not pushy, worked with my schedule & when I told him I would be special ordering my SS, he had the work sheet and had done research on building. I test drove an SS on the lot & had what I was looking for in the car. Walter helped me with all the discounts I had with GM/GM card & had all the paperwork ready with breakdown of price, credits and total. He also, introduced me to the service department. Walter was truly amazing and helpful. I then went to Finance and was met by Joel Juarez. He was very professional and helpful and finalized the deal with no problems. All together this was a wonderful experience. Walter was phenomenal. I witnessed him with other customers and he was the same as with me. I would recommend this dealership to all. More

Very poor customer service at Freedom Chevrolet I am extremely disappointed in the quality of customer service at Freedom Chevrolet and will NEVER step foot into their dealership again. They have ab I am extremely disappointed in the quality of customer service at Freedom Chevrolet and will NEVER step foot into their dealership again. They have absolutely ZERO loyalty. Here is our story: My wife and I went in on a Thursday evening after work to look at a used vehicle we had been researching online. I called ahead and was told the car would be available for a test drive in one hour. We when arrived one hour later, the car was not ready, in fact, the entire rear bumper including the tail lights had been removed because they had to do “a paint job to fix a big scratch on the bumper” (which they failed to mention on the phone one hour earlier.) Because of that we were unable to take it out on the public roads for a test drive. Upon inspection, even without the bumper, the car was in really good shape inside and out, and multiple times we expressed our strong interest in the vehicle, even saying that we would buy the vehicle today if we were able to take it out for a drive. We were told the car wouldn’t be finished until late Friday evening, so we scheduled an appointment to come in for a test drive (and vehicle purchase) early Saturday morning. The salesman inputted all of our information in the computer, included notes that stated we were unable to test drive today and will be back on Saturday morning. He even told his manager, “We are going to make this deal happen on Saturday, I’m going to take care of them.” He told us, “Don’t worry, the car will be ready for you guys on Saturday.” I called the salesman on Saturday morning only to find out that the car had already been sold. At this point I was extremely disappointed and expressed my frustration saying, “I’m sorry but this is bad business to treat your customers like this especially those who express a strong interest in buying a vehicle.” He then proceeded to tell me, “Well you could have bought the car on Thursday, but you decided not to and no you’re wrong… its good business” and hung up on me!!! My wife and I are very disappointed with this experience, especially since we just purchased a brand new vehicle for her from Freedom Chevrolet two years ago. WE WILL NEVER SPEND OUR HARD EARNED MONEY THERE EVER AGAIN! More

Service Appointments I took my 2014 Chevy Corvette Stingray in for some warranty work and I dropped my car off with the service department at 9am. The appointment was sche I took my 2014 Chevy Corvette Stingray in for some warranty work and I dropped my car off with the service department at 9am. The appointment was scheduled. I went to get my vehicle at 4 pm and was told that they didn't get to my vehicle. The reason given was that the mechanics were overwhelmed. Wow!!! then don't book an appointment with me is what I thought. Lousy experience. Corvette Owners and other car owners beware. This place has lousy service. It is what it is. More