Freedom Chevrolet Buick GMC - Service Center

I purchased my vehicle from Freedom Chevrolet located at 8008 Marvin D Love Freeway Dallas, TX on December 10, 2011. Approximately 9 months after the purchase on 08/23/2012 I began have trouble with the ST 8008 Marvin D Love Freeway Dallas, TX on December 10, 2011. Approximately 9 months after the purchase on 08/23/2012 I began have trouble with the STABILITRAC feature in the vehicle. While driving the vehicle the car would transfer into a service mode and the engine light would then be engaged. (Please see the attached picture labeled Exhibit A of the dashboard once service mode is initiated). My primary concern is the safety hazard this present from my child and I. Once in service mode the car will not accelerate in 1st gear and all three times when this has happened I’ve been driving between 35 – 65 mph. The cars transmission will shift down to 1st gear and violently shift to 2nd which is another safety hazard seeing that I have a young child the rate of slow down speed would cause serious bodily harm to her if she is ever in the car when this happens. I’ve had this issue multiple times and when I take the car into Freedom Chevrolet’s Service Department I’m told that the wiring from the accelerator to main computer chip has been worn down or cut. The Service Department replaces the wiring places and the vehicle back in drive mode and tells me everything is fixed and works satisfactory. Once it happened on February 11th, 2013 I immediately took a picture of the dash board (Exhibit A – Date Stamp 8:19pm on 2/11/2012) and once the vehicle was safe at my house took pictures of the wiring intact (Exhibit B – Date Stamp 9:49pm on 2/11/2012). This was important since I was traveling at a high-rate of speed and an 18 wheeler was 30 to 50 yards behind me when the truck began to lose power. The next morning I took the car into the service department and the service representative brought me a the connector box for the wires with all of the wires being cut. I then showed the picture in Exhibit B to the service representative and pulled the date and time stamp of the incident and received no response. I took my vehicle back to the dealer for repairs on 08/23/2012, 10/15/2012, and 02/12/2013, but to date, the dealer/servicer has been unable to find or correct the problem. Attached are the copies of the repair orders which document the dealership’s attempt to repair my vehicle. My primary concern is the safety of my child and myself when traveling in the vehicle. It seems as if the service technicians have exhausted every real attempt to understand why the truck is defaulting to a service mode, and have resorted to manipulating the condition of the truck in order to satisfy my inquiries. I'm glad that I live in Texas and can pursue the repuchase of the vehicle under the TX lemon law statues. If your having problems with your vehicle google texas lemon law to see if the state can enforce your claim. More

Bought my 2012 Chevy cruze new I have had it exactly 6 months and also took it in last month for a safety recall, something to do with oil leakage. Yesterday was driving and had smoke coming from under th months and also took it in last month for a safety recall, something to do with oil leakage. Yesterday was driving and had smoke coming from under the hood, immediately called service dept at dealer ship, they asked if I could bring it in so my husband took it in today the put it up in the air and said they didn't see anything, so the manager said he would put me in something else, only to find out my payment would be much higher after telling them I wanted it around the same as my current one. They want to give me 7,000 less than what I paid for it, as well as another down pmt so we are looking about 11,000 outta pocket to get into another vehicle which is unacceptable. So I contacted GM and they are working with me to either fix my car or put me in another one, so disappointed in Freedom that all they are worried about is taking money out of someone else's pocket to put in theirs. I pray my car doesn't catch fire because I will own me a dealership. More

Took my daughter's car in to have a Window Regulator put in,got the car back with the front fender unscrewed,you can see the ground by the headlight because it is out of sync and the light has a lot of cond in,got the car back with the front fender unscrewed,you can see the ground by the headlight because it is out of sync and the light has a lot of condensation built up in it. We were told nobody was under the hood at all, we just worked on the door.They called her Father and told him that the Brake Fluid needed to be flushed(but nobody was under the hood huh.) We checked the car again and what did we find?? A NAPA screwdriver and a PALL MALL cigarette butt stuck in a hole UNDER THE HOOD!!!!I can't wait to hear the explanation of this!!! Rude people!!!! Literally told us it's best yall leave cause I ain't doing nothing about it, he tried to flip it on us as if we did it.. More

Very Poor service , wanted to fix and sell parts not even needed at an elivated cost on parts and labor, when i didnt give in to thier scam they gave me a hard time on the warranty repair needed that i came needed at an elivated cost on parts and labor, when i didnt give in to thier scam they gave me a hard time on the warranty repair needed that i came in for, and charged me $98.00 for a diognostic check even though i told them what was wrong and what i needed. I guess they will find a way to get your money even if its warranty work that you need,, my car runs great now and my engine light went off even though i declined the $ 1030.00 worth of work they wanted to take from me for unneeded parts and labor... Never going back there, cant understand how they can sleep at night... More