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Fredy Kia

Houston, TX

4.9
600 Reviews

11711 Gulf Fwy

Houston, TX

77034

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Showing 600 reviews

December 13, 2013

Angel is a GREAT Sales Rep. The Service Dept. is Opposite on the other hand! I had a used Kia still under warranty. The radio was under warranty and needed to be replaced and when I picked up car, it the da More

by rmedlin13
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mike R, Mike S, Sergio, Angel, JD,
Feb 05, 2014 -

rmedlin13 responded

I still am waiting for someone that isn't rude to fix these issues! Today (2/5/14) I asked to have my regular oil change done and asked for tire rotation ($19.95) and when I came on my lunch break, the car didn't look like it was washed as told by employees it should be any time its brought in for service/warrenty stuff and I asked about it and got the answer of "If you want the bugs off and more detailed, then you have to pay for it" I chuckled and then went to the sales building to talk to "Sergio" whom sent me email after my first review.... cause he said he would call me back and didn't.. so wanted to address it kindly.... .......I went in, asked for Sergio and the lady called him and was told to tell me he was "busy" and to page Angel. Someone but Angel walked up and said Angel wasn't here. (How can you be higher up and not know what employees are working what day??) I said I didn't want to speak with him as he was not whom I asked for. Kindly asked the front desk to take my number and have Sergio call me when he wasn't "Busy" but then the guy was told to bring me up there. How convenient eh? Then the Service Manager quietly walked up behind me cause he was told I came to complain about the wash they did on car.. though it originally wasn't, but if they are going to assume more than they should, I will say something. Then brought up the dent issue from when I purchased car....that yet to be fully taken care of and was told "nothing they will do to fix the dent and that was there when purchased cause its not fully visible to a normal person walking by it." Really?? Anyone that questions me on the car, I will give my input and then will advise them to go else where as I will never buy a new car again .. or at least from here!! **********WARNING IF YOU CHOOSE TO PURCHASE A KEY FROM THEM********* *********************YOU WILL BE LEFT GOING IN CIRCLES********************

December 11, 2013

This lot is really terrible . They prey on single women and tell you anything to get you in a car . They're pushy as xxxx too ! I left initially bc of them constantly trying to put me in a $20000 vehicle . More

by Breezideezi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Alejandro Carlos
December 10, 2013

Angel took positive time on Wednesday for my test drive and understood I needed to return with my wife for final decision. No real pressure, just answering questions about the Cadenza. We returned next day More

by Chocolate2013
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Angel Nejia and Richard Wilson
December 07, 2013

It was a wonderful experience, I must tell you. As a first time buyer I had already been to several other places and left dissatisfied or just plain disgusted at the terms offered. At this dealership, I More

by mangofields
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mr. Foster, Jeremy
October 24, 2013

I went in this place to purchase a new car and by the end of it they had me in a car that I did not want. When I asked for the carfax they told me that the car has never been in any wrecks on carfax or autot More

by littletike14
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Will
September 03, 2013

Great experience with both the salesman, Jerre Garrett, and the financial analyst. They were very considerate in addressing any issues I had. Would highly recommend this dealership! More

by tgschultz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerre Garrett
August 25, 2013

My overall experience was good I came in to just look around .really didn't have a lot to put down and ended up leaving with a brand new vehicle the people where very friendly an informative I would reco More

by Msweezy101
Price
Recommend Dealer
Yes
Employees Worked With
Cedric miller
March 31, 2013

I went in to this dealership looking for a used car. I saw many salesmen walking around (actually playing with a ball with each other to be more accurate) and no one approached me for quit awhile. Once I More

by Deshay_M
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
multiple
March 27, 2013

None of the financial information lines up or can be tracked and NO ONE at the dealer is capable of explaining the deal . They made the biggest mistake by letting a customer walk out the door unhappy. More

by cindrew
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Gary Williamson, Rure, Skip McCrane
March 11, 2013

I would NOT recommend this dealer if you're buying a USED CAR!!! The license plate takes FOREVER. I've had my car since October 2012 and it's March 2013 and I still have not gotten my license plate....W More

by gretchel
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
n/a
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