Fredy Kia

cero integrity, not profesional, no respect I attended my appointment in time and after a few minutes they informed me that they did not have the part offering me a car wash for the inconvenienc I attended my appointment in time and after a few minutes they informed me that they did not have the part offering me a car wash for the inconvenience and that they would call me when they had it, so I suggest you call another dealer to see if they had the part in stock when they answer that they are not my secretary, then I had no choice but to speak with the general manager and have the part brought from another dealer as I had suggested ,the service is a real disaster More

Bait and Switch - Deceptive Trade Practice Bait and switch is the name of their game. Salesman, Roberto Cazares, assured me the final drive out price would be $1,000 lower than their competitor Bait and switch is the name of their game. Salesman, Roberto Cazares, assured me the final drive out price would be $1,000 lower than their competitors as per their company's guarantee. All I had to do is bring proof. I provided the paperwork and they approved the guarantee. We were excited about the new vehicle. We picked out the color, specs, etc. We discovered they added unwanted extras into the final price. The price ended up being higher than their competitors. We declined citing the price guarantee. They refused to close the sale until we agreed. It was 8pm and we were exhausted. This is their tactic - promise the moon and slip in unwanted charges in hopes you will fold. They play Christian music in their lobby. Wolf in sheep's clothing. Don't fall for their dirty tricks. There are federal and state laws against Bait and Switch. Suggest you contact regulators such as the Federal Trade Commission, Harris County Office of Attorney General, Texas Atty General, Texas Comptroller or Texas Dept of Motor Vehicles if you fall prey. Keep all of your documents, receipts, emails, etc. The regulators want to hear from you. More

Satisfied customer Niles Irsan is awesome he was able to get me a new vehicle and made it so easy! I will definitely spread the word and send any one I know looking for Niles Irsan is awesome he was able to get me a new vehicle and made it so easy! I will definitely spread the word and send any one I know looking for a vehicle to Fredy Kia! More

***NEVER AGAIN ** The worst cart buying experience I have ever had! DO NOT WASTE YOUR TIME >> TOTAL CON MEN!!! Tried to sneak in excess charges on the finance contract! The worst cart buying experience I have ever had! DO NOT WASTE YOUR TIME >> TOTAL CON MEN!!! Tried to sneak in excess charges on the finance contract! More

Unacceptable behavior from Sales Manager On Wednesday, June 12, 2019, I went to Freddy Kia located at 11711 Gulf Fwy, Houston TX 77034 to buy a preowned vehicle and was completely appalled an On Wednesday, June 12, 2019, I went to Freddy Kia located at 11711 Gulf Fwy, Houston TX 77034 to buy a preowned vehicle and was completely appalled and shocked at the dismissive behavior of the sales manager. He reneged on our deal to buy a preowned vehicle because I didn't feel comfortable signing finance papers without inspecting or test driving the vehicle. Here are some additional details to my ordeal: 1. They tried to give me a price higher than the internet price 2. The vehicle wasn't currently available because the dealership owners wife was driving it and didn't feel like bringing it back to the lot 3. After 3 hours of doing all of the preliminary paper work, I finally settle on a deal and get a fair price with the condition I like the vehicle when I inspect it and test drive it. 4. I was ready to buy, contacted my in insurance company and stared that process, but when we went to finance I told the sales manager that I didn't feel comfortable doing the paperwork to finance a vehicle I hadn't seen nor driven. The sales manager then commences to tell me the law and that the sale isn't final until I drive off the lot and that the vehicle would be available the next day. I tell him I'm still not comfortable with signing finance papers can we do it tomorrow when the vehicle is available. He sarcastically and dismissively tells me, thank you and have a nice day. The sales associates were nice, transparent, and very helpful, but the sales manager's behavior was unacceptable. More

Horrible and unprofessional. No customer respect what so eve They will con you and sale you a vehicle that is totally different when described. Gave me xxxxxxxx warranties from Gil in the finance department. No They will con you and sale you a vehicle that is totally different when described. Gave me xxxxxxxx warranties from Gil in the finance department. No buyers guide as well. Turbo and Justin G have been promising me parts for almost a month now that I never have seen. Dont even try and reach sales manager Justin G cause all he does is not speak or return phone calls. These people are con artist and full of xxxx. Never buy a vehicle from these thieves. Worst car buying experience I have ever encountered! Trash! More

Pleasantries All were genuinely personable and professional but our salesman Mario Paniagua was exceptionally curtious and respectful, Transactions were done in All were genuinely personable and professional but our salesman Mario Paniagua was exceptionally curtious and respectful, Transactions were done in a timely manor..very much appreciated. Think it's safe to say..we will be back. More

They lid to me to get me to buy a car. My daughter and I were in South Houston and drove by Freddy KIA dealership, she wanted to look at a Soul and instantly fell in love. I was doomed but My daughter and I were in South Houston and drove by Freddy KIA dealership, she wanted to look at a Soul and instantly fell in love. I was doomed but we started the buying process far from home. During process I asked if I should go to a KIA dealer closer to home to get the "free oil changes" for a year program and the sales manager assured me this would be honored by all dealerships in Houston. My daughter called today to find out how to get a dealership near us in Tomball to honor it and they said we must have miss understood what was said and they were the only ones to honor it. Bottom line they lied to close a deal.... beware. More

Horrible- dishonest sales practise While I love my new truck, I am warning everyone about the sales practice at this place. The whole process took about 6 hours to complete. They lied While I love my new truck, I am warning everyone about the sales practice at this place. The whole process took about 6 hours to complete. They lied directly to my face about my credit score and after I got home and really looked over the paperwork, I found other disturbing stuff they did. They stole my rebates, which I was told they don't do rebates, even after I showed them the rebate on the kia website. They fudged numbers, basically marked the MSRP up by 2500, then took the 2500 in rebates to make it look like they sold the truck at MSRP, Which they didn't. They also removed the MSRP sticker so customers can't see the MSRP, which is illegal luckily i had printed it out already from their website to show my lawyer. So basically, do not go here. Funny thing is, while they made a little extra off my sale, no big deal to me personally, I have already in the last 2 days swayed 4 friends I know in the market for a new car to not go here and look at other Kia dealerships. So they made one, good for them, but lost at least 4 possible sales and more to come. More

Great customer service ! Competitive pricing. Easy to work with staff. Friendly, informative staff. Great financing. If you know what you want and are ready to buy..... ! Competitive pricing. Easy to work with staff. Friendly, informative staff. Great financing. If you know what you want and are ready to buy.....they get you in and out quickly. Ask about advertised discounts; you don’t get them all. More