Frederick Ford

Aimee goes the extra mile for her customers. She comes in on her days off and works tirelessly to ensure the best possible deal for her clients who, like me, return for second and third (6 for me) purchases! on her days off and works tirelessly to ensure the best possible deal for her clients who, like me, return for second and third (6 for me) purchases! More

I really felt like I could trust Randy and he wasn't going to try to trick me into buying something that wasn't right for me. He really took the time to figure out what my personal needs with the vehicl going to try to trick me into buying something that wasn't right for me. He really took the time to figure out what my personal needs with the vehicle I wanted were and also made other suggestions. You can tell he does his research. More

The reason that I give this rating is because it is very frightening going into a car dealership and being ocerwhelmed by salesmen. Randy came up to us, was not pushy at all and gave us the space we needed frightening going into a car dealership and being ocerwhelmed by salesmen. Randy came up to us, was not pushy at all and gave us the space we needed to make our decision. When we were finally ready he was so easy to talk to. Thanks for the comfortable experience on a big decision... More

I've been searching for a used car dealership, when I stumbled upon Mr. Randy Mason, he worked with me and was very understanding with what I was looking for in a car. I would recommend this dealership t stumbled upon Mr. Randy Mason, he worked with me and was very understanding with what I was looking for in a car. I would recommend this dealership to my friends and family because of how friendly understanding and negotiable this dealership was. I would also recommend Mr. Mason. 5 stars. More

Amazing customer service from an amazing employee. Really cares about his customers, listens to what you are looking for and helps you out. Will be back. cares about his customers, listens to what you are looking for and helps you out. Will be back. More

We drove along way from home and they treated us like we were family. We love our Ford F-150 Raptor SVT. The customer service was AWESOME!!! We'll be back. were family. We love our Ford F-150 Raptor SVT. The customer service was AWESOME!!! We'll be back. More

Our experience with Frederick Ford was great. All the sales staff were very professional, friendly and helpful. We would highly recommend this dealership to anyone looking for a Ford. sales staff were very professional, friendly and helpful. We would highly recommend this dealership to anyone looking for a Ford. More

Got a truck was told they had a dealer in pa I could use if anything went wrong. Got in the truck gas was empty. On way back to pa saw half the exhaust was missing an had holes all over. Sent an email an wa if anything went wrong. Got in the truck gas was empty. On way back to pa saw half the exhaust was missing an had holes all over. Sent an email an was told they do not have a dealer in pa an they will not pay anyone to fix it so I would half to drive back to Delaware an an spend my own gas money an my own lodgeing should have listened to the lady at the gas station up the street from them. She said I would not buy a bike from them More

Was selling my car online, Casandra contacted me to say they would be able to get really close to the $8700 I was asking for, which is what a fair trade in value was. Car was in very nice shape. Of course, they would be able to get really close to the $8700 I was asking for, which is what a fair trade in value was. Car was in very nice shape. Of course, they get me in there, and offer me $7000 for it(that is not close to $8700). My wife and I were looking for a used minivan, they had a Ford Freestar for $6995, and we liked it. I had mixed feelings whether or not I should continue dealing with them after their low ball offer, but thought I would see what they had to say when we were willing to trade in. Next thing you know, I was able to negotiate them to give us $8300 for the trade in. I was told we would be getting a check for $1000 after all was said and done. They got us to sign all the paperwork and then say they can't cut us a check because the accounting department was gone for the day. Next, Mark comes out and changes that even further by saying we don't know when we can get you a check cut, but when we do, we will bring it to you so you don't have to come in. It is now almost two weeks later, and we still have not seen a check. All of this was signed for on a "we owe" agreement that dealers provide. They are worthless. There is no way to enforce it and they still do whatever they want. There salespeople would start smoking right in the building, and come in with cigarettes. No respect for other people or the law, just arrogance. I should have followed my instincts and not done business with them. I can only hope people will read this and learn from my mistake. These people have shown they will lie and manipulate you anyway they can. Would not even give me a half tank of gas for the inconvenience of dealing with their lies. Stay away from these people. If you read this and still go there, you are a glutton for punishment. More

They sold me a messed up truck and refused to fix the problem or even help me fix the issue. They never return calls. Tell you to come up to the dealership to fix the problem then let you sit there 3 hou problem or even help me fix the issue. They never return calls. Tell you to come up to the dealership to fix the problem then let you sit there 3 hours and never even acknowledge you and then when they do they said that I need to come back up there tomorrow. I have called and called about this truck and everyone says to come up there then when I get there they say that there is nothing they can do! I am highly pissed off and will NEVER buy another vehicle from them and am looking into getting a lawyer. To top it off the dealership only sold me the vehicle with 3 month of tags but charged me full price for them and they lost the hard plate tag for the truck. THis is highly unprofessional and disrespectful to me as a person to constantly dick me around on this problem. The funny thing is that after I had purchased this vehicle from this dealership several of my friends expressed all the problems they had with this same dealership. I swear this is the most unprofessional company ever! More