Frederick Ford

Dealer will not repair or provide financial assistance to repair bumper, wheel well liner and trim spoiler that were damaged prior to my purchase of the car. Moreover, Mark Malone, the sales manager lied to repair bumper, wheel well liner and trim spoiler that were damaged prior to my purchase of the car. Moreover, Mark Malone, the sales manager lied to me and said that trim spoiler damage is not "body damage," which would otherwise fall under the dealers 30-day 1k mile purchase warranty. Mark did admit the real reasons why he would not honor his purchase warranty, which he said was because he "discounted the car more than he wanted to honor my price" and "because its damage that cars incur fairly regularly;" and that he would have have to push up prices on the cars to repair that type of damage limiting his price competitiveness. Context: I initially negotiated a purchase price by phone, who agreed to accept the terms if I purchased the car that day. Because the dealership is 125 mile and over 2.5hrs from my home, I wasn't able to get to the dealership until after dark (mistake); which prevented me from noticing the damage until the next morning. I called my rep to explain what I noticed. He said that he would get back to me the next day. I never heard back from him. After not hearing back from him, I decided to get the car inspected by a local Ford dealership and a repair estimate. The local dealership gave me an estimate of $600 to repair the broken bumper liners and spoiler. I e-mail pictures of the damage and the estimate the Raymond; who finally called me back to tell me that he had technical difficulty accessing his e-mail; but would pass the estimate and photos to his boss the next day. Whether by accident or design, I noticed the check I paid for the car with cleared and finally received a return phone call from Mark Malone to politely tell me that "there was nothing (he) could do." I offered to split the cost of the repair. He declined. The 2 sales reps I worked with never disclosed the damage to the car to me while I was on the phone or at the dealership. It goes without saying that I would have either walked away or negotiated the price down further for the damage. More

The service was outstanding and they were willing to work with us to get where we needed to be in price and payment. We thought Shelly was great and super nice!! with us to get where we needed to be in price and payment. We thought Shelly was great and super nice!! More

The financial part of my experience i will give 5 stars. The dealer I dealt with hardly talked to me. He kept walking away. I know he was busy, butt my time there he hardly spoke a word. He went to get the The dealer I dealt with hardly talked to me. He kept walking away. I know he was busy, butt my time there he hardly spoke a word. He went to get the car cleaned and came back on his cell phone. He kept checking his pone. More

We love Aimee Bradley she is very friendly and very knowledgeable. This is the second car we bought from her, & she still took time to go over all the details of the car.. She has called us several tim knowledgeable. This is the second car we bought from her, & she still took time to go over all the details of the car.. She has called us several times since we bought the car to see if everything was alright, and if we were still pleased with the vehicle. She certainly amazes me with the knowledge that she has of all aspects of her trade. If she doesn't have the answer to a question she will get the answer and call be right back. When and if we are ready to trade again we will certainly request Aimee Bradley. Her customer service is outstanding. Sincerely, Barbara Dickinson More

Excellant service! We purchased an Edge from this dealership 2 yrs ago and was so impressed with Aimee that when we needed another car we decided to see her again. dealership 2 yrs ago and was so impressed with Aimee that when we needed another car we decided to see her again. More

Every one was very nice and helpful during our visit to the dealership. I am very satified with my purchase. I feel I got the best deal I could. My sells man was very pleasent to work with. the dealership. I am very satified with my purchase. I feel I got the best deal I could. My sells man was very pleasent to work with. More

I recently purchased a 2009 Ford Edge from this dealership. Lets be honest, buying a car is never easy. It's business. I have read some reviews stating unhappiness with this company, and all I have dealership. Lets be honest, buying a car is never easy. It's business. I have read some reviews stating unhappiness with this company, and all I have to say is...you get what you settle for. Dealerships are looking to make money and customers are looking for a deal. I believe I got a fair price, the salesman I worked with did his job and helped me find the car I was looking for. Did they offer the price I wanted?? Of course not! But we DID work together to reach an agreement that allowed me to feel good about the price I paid. And at the end of the day everyone wins. I got a car, they sold a car and the world continues to turn. If you know what you want, what you are willing to settle for and what your deal breakers are, these guys will work with you. Over all this was a good experience and I would go there again. More

I received excellent customer service during my visit to this dealership! My sales person Joe was very helpful and I walked away with a beautiful Tahoe. I am more than happy with my experience and my purc this dealership! My sales person Joe was very helpful and I walked away with a beautiful Tahoe. I am more than happy with my experience and my purchase and would highly recommend this dealership to anyone! More

Joe was a great guy. He went out of his way to make sure we got the best deal possible and he even went above and beyond by personally picking up the car we purchased, as it was at another dealership in Eas we got the best deal possible and he even went above and beyond by personally picking up the car we purchased, as it was at another dealership in Easton, and get it back to us the same day as we were leaving for New York that afternoon. Joe explained and showed features of car to our son, which is who car was bought for, made mama feel comfortable in purchase. Bonnie - awesome Service Consultant - She is why we were at your dealership. If it weren't for her getting our truck in for appt in our emergency situation, we would never have bought the car at Hertrich! She was very courteous, happy, helpful and a joy to meet and work with!!! We live in Centreville, MD, but, have a place in Rehoboth, DE so we will be scheduling our service appointments around our visits to Rehoboth in the future!!! We will be back! Tammy L. Rigoli More

Randy was very helpful in my hunt for a new car. This was my first time financing a car and Randy did his best to get me in a car for a price I was comfortable with. I'm enjoying the Ford Fusion and would re my first time financing a car and Randy did his best to get me in a car for a price I was comfortable with. I'm enjoying the Ford Fusion and would recommend this dealership to anyone in search of a new or used car. More