Frederick Ford

Joe was great! He was very knowledgeable about the truck I purchased, explaining how the SYNC feature works along with the trailer braking system. He went over the different items on the menu, which was ver I purchased, explaining how the SYNC feature works along with the trailer braking system. He went over the different items on the menu, which was very helpful to me. He's a real asset to Hertrich Frederick.. More

Everyone at the dealership worked well together and provided an atmosphere that made my purchase not only satisfactory but enjoyable. I never felt forced nor skeptical. From the initial phone call to provided an atmosphere that made my purchase not only satisfactory but enjoyable. I never felt forced nor skeptical. From the initial phone call to Frederick Ford - right up until talking to the financial personnel, the experience was fluid, friendly, and favorable. I would easily recommend my friends to this dealership. Jonathan Bruch was my sales representative and his professional sincerity and friendly behavior left nothing wanting. More

called to inquire about truck was told they had it and it would be out front waiting for me to test drive . Jonathan was there to greet me with keys for a test drive . wanted to look at another truck no pro would be out front waiting for me to test drive . Jonathan was there to greet me with keys for a test drive . wanted to look at another truck no problem Jonathan got keys and we test drove that one also . decided which one I wanted they got someone to check out my trade and the deal was made quickly as possible , it was in the evening and closing time came and went they did not seem to rush to leave until deal was final . asked finance manager to hold deposit check one day to allow me to switch some money from one account to another , no problem. he even called to make sure I had made the deposit before he deposited it. Jonathan then met me at 9 AM next morning to change over my tool boxes and ladder racks along with another salesman . Both men did good job helping me. I was treated with respect with all aspects of the transaction . More

My experience at Frederick Ford was very positive. The Salesperson was excellent and made the entire process a dream. I would recommend this dealership to my friends and family. Salesperson was excellent and made the entire process a dream. I would recommend this dealership to my friends and family. More

i never even set foot into frederick ford my salesman brought me the car i wanted. i purchased a ford fusion that i had researched on the internet and test drove at a different dealer.Joe brought me the brought me the car i wanted. i purchased a ford fusion that i had researched on the internet and test drove at a different dealer.Joe brought me the car and the paperwork from an hour away was very pleased. More

I found Frederick Ford in Seaford, Delaware to be the most responsive to my needs and desires in a new F150 Super Crew Lariat. They dealt with me in a very professional manner and gave me pricing withou most responsive to my needs and desires in a new F150 Super Crew Lariat. They dealt with me in a very professional manner and gave me pricing without playing games. I found their staff to be knowledgeable and to the point, without drama. I had done quite a bit of research before contacting them with a solid list of items that I wanted, and together, we were able to arrive at a very comfortable point wherein, I became a Happy Customer! I recommend Frederick Ford to anyone desiring a great deal on a great vehicle! More

We have purchased vehicles from Aimee before and found her to be very helpful and friendly and most important HONEST in her dealings with us, that is very important to us. We were greeted by everyone who her to be very helpful and friendly and most important HONEST in her dealings with us, that is very important to us. We were greeted by everyone who passed by and smiles were everywhere, the entire staff had an excellent relationship among themselves and with the customers. Stoney the finance person was very helpful and found us our best deal and got the vehicle payments within our budget. We have already recommended them to people who after seeing our vehicle asked where we got it. they have already followed up with calls to see how we were doing with our vehicle and if we are happy with the purchase, our answer is a big YES! and when we are ready for a new truck, we WILL BE BACK! sincerely, Diana and Stuart Tarrant. More

I enjoyed my salesman so much. He was very patient with me and so helpful. I would buy from him again and will go back when I plan on getting my next Ford. me and so helpful. I would buy from him again and will go back when I plan on getting my next Ford. More

Our experience with the Tripper was a great experience, he was friendly, knowledgable and very professional. Tripper was sensative to our time frame and also to into consideration our budget and needs. he was friendly, knowledgable and very professional. Tripper was sensative to our time frame and also to into consideration our budget and needs. More

Dealer will not repair or provide financial assistance to repair bumper, wheel well liner and trim spoiler that were damaged prior to my purchase of the car. Moreover, Mark Malone, the sales manager lied to repair bumper, wheel well liner and trim spoiler that were damaged prior to my purchase of the car. Moreover, Mark Malone, the sales manager lied to me and said that trim spoiler damage is not "body damage," which would otherwise fall under the dealers 30-day 1k mile purchase warranty. Mark did admit the real reasons why he would not honor his purchase warranty, which he said was because he "discounted the car more than he wanted to honor my price" and "because its damage that cars incur fairly regularly;" and that he would have have to push up prices on the cars to repair that type of damage limiting his price competitiveness. Context: I initially negotiated a purchase price by phone, who agreed to accept the terms if I purchased the car that day. Because the dealership is 125 mile and over 2.5hrs from my home, I wasn't able to get to the dealership until after dark (mistake); which prevented me from noticing the damage until the next morning. I called my rep to explain what I noticed. He said that he would get back to me the next day. I never heard back from him. After not hearing back from him, I decided to get the car inspected by a local Ford dealership and a repair estimate. The local dealership gave me an estimate of $600 to repair the broken bumper liners and spoiler. I e-mail pictures of the damage and the estimate the Raymond; who finally called me back to tell me that he had technical difficulty accessing his e-mail; but would pass the estimate and photos to his boss the next day. Whether by accident or design, I noticed the check I paid for the car with cleared and finally received a return phone call from Mark Malone to politely tell me that "there was nothing (he) could do." I offered to split the cost of the repair. He declined. The 2 sales reps I worked with never disclosed the damage to the car to me while I was on the phone or at the dealership. It goes without saying that I would have either walked away or negotiated the price down further for the damage. More