Frederick Ford

Made mistake then figured a way to make the customer pay Purchased used car in winter with the floors so wet from the lousy recon job that I had to leave it open in a heated garage for 3 days to dry. Had to Purchased used car in winter with the floors so wet from the lousy recon job that I had to leave it open in a heated garage for 3 days to dry. Had to clean and dry out the lower trunk as well because of the excessive cleaning fluid on the mats laid in trunk dripping wet. Not the only thing found either. Told the dealer that this car was going to be used for trip out of state rest of winter. No one said anything about having to run the car to DelDot for inspection (should have been done before I drove it away,normal SOP per DelDot and all my other experiences). Left the state about three weeks after purchase then when in deep south was told to bring the car back for inspection in order to get tag work done. Resolution for their mistake was another $10 from me for another temp tag since the original would run out before our return to De.. I said no way should I have to pay for anything on their blunder. Manager claims they will refund my $40 for the tag and all I have to do is run the car through inspection when I get back. I get the tag sent down south along with a check for $29.95 instead of the promised $40 refund. This dealership would rather loose customers once they have the money than do what is right (no surprise). They are like any other car dealer, misrepresenting, omitting or outright lying just to make a buck. Pathetic. More

Amazing! I only buy cars from Frederick ford and each time I return the experience gets better. Great value,very knowledgeable, amazing service and friendlines I only buy cars from Frederick ford and each time I return the experience gets better. Great value,very knowledgeable, amazing service and friendliness! I wouldn't go anywhere else! Thanks to John,Saundra and Mark you make me feel at home! More

Was extremely impressed and satisfied with our salesman, Alex. He was very helpful and knowledgeable about the vehicle we purchased. Alex was recommended to us by my daughter who also purchased a vehicle Alex. He was very helpful and knowledgeable about the vehicle we purchased. Alex was recommended to us by my daughter who also purchased a vehicle from him. Everyone else we met at Frederick Ford was friendly and helpful. Would be happy to recommend Frederick Ford to anyone looking to buy a vehicle. More

My experience, and it was my first experience, with Frederick Ford was great one. Enjoyed working with my salesman Joe Groff and would tell everyone to go visit Frederick Ford. Frederick Ford was great one. Enjoyed working with my salesman Joe Groff and would tell everyone to go visit Frederick Ford. More

Both Susan And I were so satisfied with Allen Parker (Sales Consultant), and the entire dealership, as well as the service our 2004 Ford f150 gave us, we have purchased a new F150 and returned for an Ed (Sales Consultant), and the entire dealership, as well as the service our 2004 Ford f150 gave us, we have purchased a new F150 and returned for an Edge. Thanks Allen and Mark for a great experience. More

Amie Bradley sales consultant was very helpful, and wonderful to work with. Stoney ( finance dept) was a hoot, really felt like he was working for us to get the best rate available, which he did. wonderful to work with. Stoney ( finance dept) was a hoot, really felt like he was working for us to get the best rate available, which he did. More

Made out very well with Ray but was very mislead by Sales Manager. Don't know if this happened purposely but every thing was good before the final sale. My daughter also purchased a vehicle from Hertrich. A Manager. Don't know if this happened purposely but every thing was good before the final sale. My daughter also purchased a vehicle from Hertrich. After agreeing on price the finance office was going to charge her a higher interest rate. When she told them she was going to wait a couple of days and go to the bank they decided to drop their interest rate. Why didn't they do this in the first place? Purchased another car from Hertrich Nissan. Working a short distance from the dealership. They promised if we had any problem with car they would provide transportation to work. The first time we needed transportation they said they couldn't do it. Why would any one be happy with this dealership? Martin O'Neal More

Great car buying experience. Fun and honest sales team. Majority of deal was worked on the phone. Other dealers could not compete with my deal. Majority of deal was worked on the phone. Other dealers could not compete with my deal. More

I called on Friday afternoon about a used car. A prompt answer was received via the Internet Manager. Some dealers you never hear from. I told Cassandra, my wife and I would be driving down from Pennsylvan answer was received via the Internet Manager. Some dealers you never hear from. I told Cassandra, my wife and I would be driving down from Pennsylvania Saturday morning to look at the car. A salesman was assigned to me at my request. I talked to Ray and informed him we would be down in the morning. This was quite a step to take and drive a 100 miles and do business with a car dealer. Ray was waiting for my wife and I and greeted us. The car was a one owner with low miles. The deal went very well. There was one issue with the car that I wanted corrected. Ray helped to get it fixed as we waited. This dealership is family owned and run in a professional manner. Being a retired police officer I saw a well run business. Through Ray and Cassandra and Stony (paperwork) the entire process went extremely well. Thank You Frederick Ford in Seaford, Delaware. David H. Zimmerman More

The salesman was low key with no high pressure tactics, the sales manager treated us like customers and not advisories. Finally the finance manager was very informative and explained all of our options cle the sales manager treated us like customers and not advisories. Finally the finance manager was very informative and explained all of our options clearly. More