Frederick Ford

Phantom Truck My wife and I are expecting our second son in September so we decided we needed to upgrade my extended cab 2009 Silverado for something with a little My wife and I are expecting our second son in September so we decided we needed to upgrade my extended cab 2009 Silverado for something with a little more room. After some searching, I found a used 2011 Ford F-150 at Frederick Ford in Seaford DE. I contacted their internet department and inquired as to whether the truck was still available for sale. I was contacted on a Friday afternoon and told the truck was available and asked if I was going to come in to take a look. I told the lady that I would be driving down the next day and that I was approximately 3 hours away from their dealership. So the next day my wife, 2 1/2 year old son, and myself set out to make the trip. We ran into two accidents on the way down but made it after a 5 hour drive. Once there I was greeted by a gentlemen who asked how he could help me that day. I explained my situation to him and asked to see the lady I spoke to on the phone the day before. He responded "Sure!" and disappeared into a back room. After 15 minutes or so he returned to tell me that the lady had gone home early that day and that he would help me instead. I said alright and gave him the stock number for the vehicle. He said Ok let me go get the keys and I will pull it around. After another 15 minutes or so he returned and said "I've got good news and bad news". I responded "Ok, what's the good news?". I was told "Well, we sold that vehicle about 10 minutes ago. I'm sorry." He and the manager then proceeded to attempt to sell me a 2005 "Super clean" F-150 for 2000 less than the truck I was originally interested in and two Ram trucks which were well over (approximately 5500) over the price of the original truck. I think what I"m most upset about is the fact that the dealer did not call me at any point throughout the day to even let me know that another person was looking at the truck or even interested knowing that I was making a minimum of a 3 hour drive. I get it, dealers are trying to sell the car so why not sell to the first person who is there with check in hand to purchase but a little common courtesy would have been nice. The manager told me that "This is not the way we do business" but I'm not really sure I buy that either. In fact, who knows if they ever even had the F-150 in the first place. If not, advertising it worked to boost their internet based interest and to get suckers like myself in the door. More

i am glad i went to Frederick Ford to purchase my new car I'm very happy with my new ford fusion that i purchased from Frederick Ford, My salesman, John Cooney, was very helpful and got the deal i wanted. I I'm very happy with my new ford fusion that i purchased from Frederick Ford, My salesman, John Cooney, was very helpful and got the deal i wanted. I am very pleased with my new car More

Excellent experience Excellent service, friendly care, they work with you to make your car purchase happen! Would highly recommend making your next vehicle purchase at thi Excellent service, friendly care, they work with you to make your car purchase happen! Would highly recommend making your next vehicle purchase at this dealership More

Another great experience This is the third vehicle that I have purchased from Frederick Ford, and the second from Aimee. I have found all of the staff to be very courteous an This is the third vehicle that I have purchased from Frederick Ford, and the second from Aimee. I have found all of the staff to be very courteous and friendly. My experience with this dealership has been very pleasant. More

Wanting a new car I was looking for a new car and went back to Fredrick Ford because I have dealt with them for a long time. have been pleased with not only the sales p I was looking for a new car and went back to Fredrick Ford because I have dealt with them for a long time. have been pleased with not only the sales people but also the service center. More

Great experience Ray Brozzetti and Mark Malone did a fantastic job with the purchase of a Ford F-150. Great price and friendly staff. Will definitely purchase more veh Ray Brozzetti and Mark Malone did a fantastic job with the purchase of a Ford F-150. Great price and friendly staff. Will definitely purchase more vehicles from them soon. More

great car buying experience mark and keith both went out of there way to sure i was completely satisfied vehicle i chose. treated me great on my trade. sold me the vehicle at a g mark and keith both went out of there way to sure i was completely satisfied vehicle i chose. treated me great on my trade. sold me the vehicle at a great price. made sure i understood everything about it. i recommend this dealership to everybody looking to buy a vehicle. GREAT JOB GUYS !!! More

truck it was a great experence luv my truck its sexy sean was very nice sean has called me to check on me to see if everything is ok it was a great experence luv my truck its sexy sean was very nice sean has called me to check on me to see if everything is ok More

Review Overall very positive experience. No complaints. Dealership let me try out the vehicle for a day before purchasing, which was very convenient. I re Overall very positive experience. No complaints. Dealership let me try out the vehicle for a day before purchasing, which was very convenient. I recommend Frederick Ford. More

Friendliness and product knowledge Met with Melissa to discuss Ford explorer. I was interested in either Chevy or Ford but after talking with Melissa decided to go with Ford Explorer. S Met with Melissa to discuss Ford explorer. I was interested in either Chevy or Ford but after talking with Melissa decided to go with Ford Explorer. She was very customer service oriented and knowledgeable of Ford Products. More