Frederick Ford

Awesome dealership! This is the second Ford F-150 I bought at Frederick Ford and both times have been an excellent experience! I think they go out of their way to help fi This is the second Ford F-150 I bought at Frederick Ford and both times have been an excellent experience! I think they go out of their way to help find a vehicle that's right for you in your price range and go beyond in trying to help you put a deal together you can afford. Will surely buy from them again for my wife's vehicle and my next truck. Thanks Frederick Ford and Aimee Bradley! More

Purchased a vehicle I was looking to upgrade into an SUV and Aimee found me and Explorer that was perfect for me. It was everything I wanted and almost brand new. Aimee e I was looking to upgrade into an SUV and Aimee found me and Explorer that was perfect for me. It was everything I wanted and almost brand new. Aimee explained how everything worked with the vehicle and helped me program everything to my needs. I was very pleased with the service. I will certainly buy from Fredrick Ford again. More

Absolutely wonderful We can't say enough good things about our experience here. After a horrible experience a few days before and not so good results earlier in our search We can't say enough good things about our experience here. After a horrible experience a few days before and not so good results earlier in our search this day, we were emotionally exhausted and losing hope of finding the truck we needed to fit our budget. We sat down and talked with Sean Scott, our salesman, who listened to us with an encouraging smile. Sean then spoke with Mark from finance who, to our relief and surprise, said he had something he thought would work. We were elated! And it was exactly what we were hoping for! We already had financing of our own, so we were ready to go! To make the deal even sweeter, they offered us an even better rate than we already had! The entire team here went above and beyond to help us. They took our horrible start and turned it into a wonderful and happy finish. We will definitely be seeing them again. More

Super Shady I purchased a used 2006 Chevrolet Tahoe from Hertrich's Frederick Ford of Seaford on 6/28/14 and have been having major vehicle issues, as well as unb I purchased a used 2006 Chevrolet Tahoe from Hertrich's Frederick Ford of Seaford on 6/28/14 and have been having major vehicle issues, as well as unbelievably terrible customer service since that day. I am a Maryland resident, so upon purchasing I requested that they Maryland inspect my vehicle since they are a Delaware dealer. I purchased on a Saturday and the salesman advised me that they would need to have the Tahoe inspect first of the week and they would deliver it to me upon a successfully passed inspection. I never received a phone call, so I called my salesmen Tuesday(6/31/14) to follow up. He stated that the Tahoe was inspected in Maryland and just needed the windshield replaced to pass and that they were going to replace it and would deliver it Wednesday (7/1/14). This concerned me, so I asked for a copy of the inspection report from my salesman, and he told me he would deliver the inspection report when he delivered my vehicle. On Wednesday (7/1/14), my salesman delivered the Tahoe, which I was told by him in person that it successfully passed Maryland inspection and we were just waiting on the MVA paper work process to receive my Tag and Title. I received no inspection report, like promised, and I inquired where it was, and he said he would talk to the service department and send it to me. As I drove the Tahoe for the first time since it had been delivered, there was clearly something wrong with the steering. I reported this to the salesman and he said they would check the alignment. I was told the alignment was checked by their service department and showed no issues, which was surprising to me because the way it drove. The vehicle continued to have issues and I still hadn't received the inspection report. I called the salesmen multiple times with no success, which led me to call the sales manager. I told him my issues and everything that happened since 6/28/14 and he said to not deal with my salesman, I would deal directly with him. I requested the inspection report from the sales manager and he had told me at that time, due to the July 4th holiday "it was hectic and I was just a victim of circumstance". He told me he would have to contact the service manager to get the inspection report. After a couple days, I received no phone calls. I contacted him again and he told me the service manager was out due to family illness and I would have to wait to receive the report. After a few weeks passed, I still did not receive the inspection report, so I contacted the service manager and he told me my vehicle had never been inspected. The service manger told me he would have to come and pick my vehicle back up for inspection. This was extremely concerning because I was driving a non-inspected vehicle around for over two months and was lied to. I expressed this concern to the sales manager and he blew me off, stating again it was reasoning due to the holiday and service manager's family illness. I expressed that I did no longer want the vehicle anymore, and he told me they already received the check from the bank and there was no possible way for me to return the vehicle. My vehicle was picked up and taken in for inspection. I requested a loaner vehicle that was comparable to my Tahoe, and I received a small car. I was unable to drive it, because I need to carry large tools for work, so it sat in my driveway which was extremely inconvenient because I could not use it. My vehicle was returned, still with no inspection paperwork. After realizing this, I called the sales manager again. He advised me that they were not allowed to give them out, after telling me for months that he would get it to me. More

Excellent Experience Went to test drive a Chevy Equinox but ended up with a Ford Escape! Were very pleased with our experience with the dealership. Salesperson was Ray wh Went to test drive a Chevy Equinox but ended up with a Ford Escape! Were very pleased with our experience with the dealership. Salesperson was Ray who was very professional and patient with us "older folks". Answered all our questions/concerns. More

Dustin is the best! I totaled my car and I called my friend Dustin who works there. He got me into an awesome Cruze that was loaded and i absolutely love it! Thanks Dusti I totaled my car and I called my friend Dustin who works there. He got me into an awesome Cruze that was loaded and i absolutely love it! Thanks Dustin! More

Great Dealership Frederick had a great selection of used vehicles. I went with and Accord. Dustin was my salesman. He was very nice and knowledgeable. He's kind of c Frederick had a great selection of used vehicles. I went with and Accord. Dustin was my salesman. He was very nice and knowledgeable. He's kind of cute too ladies!! More

Excellent Experience I was very pleased with the service from Ray !! He was very nice and informative. He listened to what I wanted and my expectations and met my needs. I I was very pleased with the service from Ray !! He was very nice and informative. He listened to what I wanted and my expectations and met my needs. I never felt like I was being pushed or hurried. It was Definetly an Excellent Experience !!! Thank You More

Buying experience Excellent Wasn't sure if I was ready to buy when I visited on Sunday John greeted me and helped me find the perfect car . They worked on the numbers to get me Wasn't sure if I was ready to buy when I visited on Sunday John greeted me and helped me find the perfect car . They worked on the numbers to get me the car I wanted. Thanks to the sales professionals the Deal was Great Thanks John and everyone involved ?? More

Terrific Service, Great Price!! My wife and I went to Frederick Ford to look at a used Chevy Tahoe in my price range and drove off the lot in a 2014 F150 with low miles at a terrific My wife and I went to Frederick Ford to look at a used Chevy Tahoe in my price range and drove off the lot in a 2014 F150 with low miles at a terrific price! When we realized that the Tahoe was not the vehicle for us, Mark and Brandon gave us options that would work for us and went above and beyond to make us a deal. They offered a 2014 F150 with low miles, gave us a great price, a great value on our trade and a terrific % rate on our loan.....it was a terrific buying experience! I would highly recommend Frederick Ford and will be returning for our next vehicle purchase. More