Frederick Ford

Great Experience! Wonderful experience, great customer service and easy time understanding all products and financing. The deals were fantastic and Aimee was very helpf Wonderful experience, great customer service and easy time understanding all products and financing. The deals were fantastic and Aimee was very helpful in answering all my questions. Thanks again! More

Good service i was very happy with my service and how my deal was worked out. They have be cooperative with all my request and done what I've asked. i was very happy with my service and how my deal was worked out. They have be cooperative with all my request and done what I've asked. More

Couldn't be better! First off i'd like to thank Dustin for being so patient with me during this process. I have alot going on at home and never once was i pestered. I am First off i'd like to thank Dustin for being so patient with me during this process. I have alot going on at home and never once was i pestered. I am happy with my new Fusion. I'd look no further than Dustin and frederick ford if you're looking for a new car More

."Our go to place to purchase a vehicle" This was our third purchase from this dealer. One was a handicap accessible van ( bought in 2013) and the other a 2014 Expedition. ( bought in 8/2015) This was our third purchase from this dealer. One was a handicap accessible van ( bought in 2013) and the other a 2014 Expedition. ( bought in 8/2015). Mr. Parker assisted us with the last two vehicle purchases. He is very professional and pleasant to work with. If and when the need arise we would definitely choose this dealership again. More

Great We drove pretty far to buy a car from this dealership and the car was not clean when we first got there as promised, but we decided to drive it and bu We drove pretty far to buy a car from this dealership and the car was not clean when we first got there as promised, but we decided to drive it and buy it any way. After leaving to get lunch and returning the vehicle was very clean for a used vehicle and they did a great job getting it ready. I also had a small problem after the fact but the salesman dustin has been more than helpful even going as far as to buying the part himself and shipping it right to us. Can't wait until he's in town to go to an orioles game with us. Thanks for everything! More

only place I will every buy from! I have bought two vehicles so far from here and could not be happier with the people and help we received. We went in with high expectations and the s I have bought two vehicles so far from here and could not be happier with the people and help we received. We went in with high expectations and the staff more than met all of them. We couldn't be any happier and would recommend anyone looking for a vehicle to visit them! Keith and the management went above and beyond for us. More

Good experience With this being my first time buying a car, I can say that I am very pleased with the staff. The staff made me feel very comfortable and were very hel With this being my first time buying a car, I can say that I am very pleased with the staff. The staff made me feel very comfortable and were very helpful when it came to me purchasing my first car. They went above and beyond to make me happy and tried so hard to make it possible to purchase my first car. Keith never gave up on trying to make it possible to find me a car. I am very pleased with all the staff and would recommend them to anyone. More

Absolutely the best This was the second time dealing with the Hertrich family. I have to say that it was just as good as the first time. Our salesmen Keith Jerman was gre This was the second time dealing with the Hertrich family. I have to say that it was just as good as the first time. Our salesmen Keith Jerman was great to deal with and really tried to meet our needs. The finance department didn't give up till they found absolutely the best rates . We will definitely be returning for another purchase when the time comes. More

Top Notch. Everyone was great to work with from start to finish - no pressure from the sales rep, John Cooney, who provided exceptional service, as you browse th Everyone was great to work with from start to finish - no pressure from the sales rep, John Cooney, who provided exceptional service, as you browse the inventory at your leisure...any questions do not go unanswered. Down to Earth employees make the entire experience an unforgettable one! Definitely a dealership we'll return to for our next vehicles! Thank you so much! Thumbs Up!!!! More

Experience Ar Dealership Overall a great experience. The sales rep-Dustin, sales manager-Mark, finance manager-Stony, and of course Aimee were all awesome and worked very wel Overall a great experience. The sales rep-Dustin, sales manager-Mark, finance manager-Stony, and of course Aimee were all awesome and worked very well with me. Only hangup was pushing to get car out that Tuesday and then we had to bring back on Monday when we told them no rush. Just get the car properly prepared and we would pick up at a later date. On Monday when I took in the car, I was given a rental since my husband was ill and could not follow me up there to drop off. This was very well appreciated. When picked up car on Tuesday and after got home, realized that my new car mats had not been put back in and my storage box for the rear compartment. Called and was informed would be returned on Thursday. This did not happen and had to call on Friday at which time a runner delivered said items to me. The chip on the driver's rear door was repaired by using my touch up paint pen that I had purchased the day of the sale and not sanded down and removed properly. I still can see the chipped areas. More