Frederick Ford

Avoid at all costs Most people hate the car buying process because of places like this. The building itself is old and dated, with neon, chalk writing on the windows Most people hate the car buying process because of places like this. The building itself is old and dated, with neon, chalk writing on the windows and the salesmen's desks and chairs are something straight out of middle school. The only part of this building that isn't circa 1985 is the key lock box. As bad as the building is, the staff is worse. From getting accosted by salesmen 3 steps from your car, to the constant ongoing phone calls with "special deal", this place is full of the annoying clichés. They don't even put prices or stickers on the used cars, so that you have to haggle with a salesman to find out if the car is even in your price range. The sales manager, Mark, had me drive 45 minutes to the store, promising me the greatest deal ever on a truck that I had found at a different Hertrichs dealership. His great deal turned out to be $0 off the sticker price. Obviously, a potential customers time means nothing to him. Do yourself a favor, go to a different dealership. This place is an embarrassment to the Hertrich's name. More

very good I have had a good experience with working with him on getting a car three times. He works with the information that you give him on payments, down pa I have had a good experience with working with him on getting a car three times. He works with the information that you give him on payments, down payments and other issues. He is a very good salesman. More

Excellent service, good offer and excellent salesman ( Gino) Pleased with the experience, not always the case at some dealerships.. Salesman was very attentive and extremely polite. He kmew his job quite well Pleased with the experience, not always the case at some dealerships.. Salesman was very attentive and extremely polite. He kmew his job quite well and made us feel at ease. More

The easiest purchase I've made The personalised serviced I have received at this dealership has been incredible. Logan was an exceptional salesman, especially for being so callow in The personalised serviced I have received at this dealership has been incredible. Logan was an exceptional salesman, especially for being so callow in the profession. I strongly recommend anyone buying a new car to come to Logan. He works for the consumer, not his wallet. More

Good sales person but I knew the car I wanted, sales person was nice, positive, aggressive. Agreed upon price became too high with @add ones". I should have said no to the I knew the car I wanted, sales person was nice, positive, aggressive. Agreed upon price became too high with @add ones". I should have said no to the extra warranty. On paper the cost of it was double that was verbally expressed. The warranty on electronics.... More

Excellence Raymond was very low pressure, but very knowledgeable! He was interesting to talk to and we felt very comfortable in purchasing our car through him.- Raymond was very low pressure, but very knowledgeable! He was interesting to talk to and we felt very comfortable in purchasing our car through him.--Stan More

helpful, friendly, and professional I am 72 and always drove Chevys but after meeting Jimmy Bresnahan (a truly honest car salesman) helped change our (wife) minds. with out any questio I am 72 and always drove Chevys but after meeting Jimmy Bresnahan (a truly honest car salesman) helped change our (wife) minds. with out any question he is the number 1 sales consultant we have dealt with, Now Mark Malone (the deal maker) is as good, friendly, and professional at his job. Also we really liked the truck. More

helpful, up to date, friendly, and there after buying I dealt with Preston ford always, But I bought from Hertrich GMC and I needed another truck so I went to Frederick Ford to look. I was met by the sal I dealt with Preston ford always, But I bought from Hertrich GMC and I needed another truck so I went to Frederick Ford to look. I was met by the salesman and he answered all my questions and then some. Plus as I talked to my salesman one of the head finance guys came over to see if all was good and introduced himself. Basically I felt that they cared if I was OK and if I understood everything going on. Truthfully I felt they cared about me rather than making the deal. After my dealings with Frederick Ford and the way I felt when I left there I will go back to purchase my next vehicle, no questions asked. More

Great friendliness and atmosphere in the showroom. I am very satisfied at Frederick dealership as far as just window shopping in the past and with purchases other the most recent dealer visit. Dealing I am very satisfied at Frederick dealership as far as just window shopping in the past and with purchases other the most recent dealer visit. Dealing with Keith Jerman and Mark Malone has always been exceptional. More

Newer truck with low miles This is my third vehicle from Fredrick Ford. Keith and Coleman always treat me great! I recommend everyone to them. I got a 2014 GMC Sierra 4x4. Super This is my third vehicle from Fredrick Ford. Keith and Coleman always treat me great! I recommend everyone to them. I got a 2014 GMC Sierra 4x4. Super excited! Good price and low miles! I'll be back. More