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Fred Martin Superstore

Barberton, OH

4.7
2,527 Reviews
We’re Better, We’ll Prove It! Our mission is to provide the highest quality new & used vehicles with world-class customer service. We have over 1,500 new & used vehicles! We are a proud multi-year recipient of the Customer First Award of Excellence. We have payment plans for everyone and work with over 20 different lenders to offer competitive rates to our customers. Any vehicle with a selling price of $10,000 or greater receives our Fred Martin Customer Happiness Guarantee! Our Customer Happiness Guarantee offers our exclusive 15-Day Love It Or Leave It Return Guarantee, 3 Years of FREE Oil Changes, FREE Lifetime Limited Powertrain Warranty, FREE CARFAX Buyback Guarantee, 3 Years of FREE Roadside Assistance and a No Lemon Guarantee! We want you to feel confident with your used vehicle purchase, that’s why we offer a “Vehicle Pedigree Profile” for nearly every used vehicle on our lot. It contains valuable data including: CARFAX Vehicle History Report, Owner History, Fred Martin Service Department History, FTC Buyer’s Guide, Retail Price Analysis, Crash Test Ratings From SaferCar.gov and Vehicle Reviews. We spend 2x as much on used car reconditioning than other dealers! We Service All Makes & Models! We take anything in on trade! You can even sell us your car outright and get paid the same day! We Know Cars!
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3195 Barber Rd

Barberton, OH

44203

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Showing 2,527 reviews

April 05, 2024

We purchased our Escalade from Kelli Slavens and she was awesome. She truly cares about the needs and concerns of her customers and it shows. She makes purchasing a vehicle a pleasant and organized experi More

by Jenstauffer3054
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nick Rizzotto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kelli Slavens
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 08, 2024 -

Fred Martin Superstore responded

Thank you so much for your kind words about Kelli and our team! We're happy to hear we could provide a great experience! Thank you for shopping with us and congratulations on your purchase!

April 03, 2024

Kelli was very helpful. I came in at the end of the night & she helped right away. She made the purchase go by very smoothly. Definitely would recommend her. More

by jwingard47
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kelli Slavens
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 03, 2024 -

Fred Martin Superstore responded

We're happy to hear that Kelli could get you into the vehicle you've been looking for! Thank you so much for your kind words and for your business. We look forward to seeing you again!

April 02, 2024

From start to finish, the customer experience was excellent. Joe handled the purchase professionally. I will be a returning in the future. More

by Justinmklasa
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joe Boughton
Apr 03, 2024 -

Fred Martin Superstore responded

Thank you for the kind words about Joe and our team! We're happy to hear we could provide a great experience. Please reach out if we can help with anything else. Thank you again and congratulations on your purchase!

March 29, 2024

Very efficient, professional and knowledgeable. Easiest new vehicle purchase ever. Would shop for new vehicles there again. More

by esouther71
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kelli Slavens
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 01, 2024 -

Fred Martin Superstore responded

We love to hear it! Thank you for the kind words about our team and for your business. Congratulations on your purchase and we look forward to seeing you again!

March 28, 2024

I had an amazing experience at Fred Martin from start to finish! John "JC" Ciocca was thorough, patience, and followed through on my every ask and need. I was very particular in what I was looking for, but More

by dpc1229
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
John (JC) Ciocca
Mar 29, 2024 -

Fred Martin Superstore responded

We love to hear it! Thank you so much for your kind words about JC and for taking the time to leave us 5-stars! Your business means a lot to us and we're glad we were able to earn it. Thank you again and congratulations on your new Jeep!

March 28, 2024

Getting charged for a tire alignment because supposedly the front end was out of alignment, causing the outside wear of one front left tire. Then not rotating the tires after it was worn down to almost no More

by Kmac
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Taylor Black
3.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 29, 2024 -

Fred Martin Superstore responded

We're sorry to hear about your experience. We would like to look into this further. When you can, please email us at Fmcares@fmcars.com with your contact information and a description of your experience. We thank you for bringing this to our attention.

March 28, 2024

Our entire experience at Fred Martin was great! Kellie was so helpful and personable. She was truly committed to us as customers. She was very knowledgeable and sought others at Fred Martin if she More

by johnsontony923
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kelli Slavens
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rhonda Brancka
Mar 29, 2024 -

Fred Martin Superstore responded

We love to hear it! Thank you so much for your kind words about Kelli and Rhonda! We're happy to hear our team could provide a great experience! Please reach out if we can help with anything else. Thank you again and congratulations on your purchase!

March 25, 2024

Kelli our salesperson was sensational. She was professional, respectful, and helpful. This dealership actually had vehicles to view and drive, which is more than I can say about other loca More

by tfd07
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kelli Slavens
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 26, 2024 -

Fred Martin Superstore responded

We love to hear it! Thank you so much for your kind words about Kelli and our dealership! If we can help with anything else, please reach out and let us know. Thank you again and congratulations on your purchase!

March 22, 2024

Hats off to Trey Mihok, he went above and beyond to assist my daughter and I find the best car that fit our budget. If you want to be treated with the upmost professionalism, he's your salesman. T More

by lmosgrove1
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Trey Mihok
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kelli Slavens
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 25, 2024 -

Fred Martin Superstore responded

We love you hear it! Thank you so much for your kind words about Trey and for choosing our team! Congratulations on your purchase and we look forward to seeing you again!

March 22, 2024

Very conscientious and respectful - everyone was very courteous. They went above and beyond to let me know that I was appreciated as a customer! More

by dru
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Taylor Black
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 22, 2024 -

Fred Martin Superstore responded

We're glad to hear our team could provide you with a great experience! If we can help with anything else, please reach out and let us know. Thank you for choosing our team and for taking the time to leave us 5-stars!

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