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Fred Martin Nissan - Service Center

Akron, OH

4.7
1,541 Reviews

1,541 Reviews of Fred Martin Nissan - Service Center

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March 14, 2021

They do whatever is convenient for them i bought Two trucks a day a part and I’ve had nothing but problems from the shop with not keeping what was promised or in the paperwork smh More

by FIREFIGHTER2053@gmail.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Rich Wilson
1.0
This rating includes all reviews, with more weight given to recent reviews.
Patrick Hine
1.0
This rating includes all reviews, with more weight given to recent reviews.
Dave Reeves
1.0
This rating includes all reviews, with more weight given to recent reviews.
Amy Bailey
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Denise Law, Nate Anderson
Mar 15, 2021 -

Fred Martin Nissan responded

Hello- While we cannot comment specifically on your experience without your full name, we hate to hear you have had less than a 5-star experience. Please contact General Manager, Jeff Pennell, and we will be happy to look into your situation. Thank you.

March 12, 2021

The rubber seal around my windshield was pulled away when I got my car back. And it smelled of smoke inside. But other then that it was great service More

by NB1ISLE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Hine
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nate Anderson
Mar 16, 2021 -

Fred Martin Nissan responded

Hello, we appreciate you taking the time to leave us this feedback. If you have any further questions, please give us a call. We're always happy to help!

Mar 17, 2021 -

Fred Martin Nissan responded

Thank you for your review. If you have any further questions, please give us a call. We're always happy to help!

March 12, 2021

They are always prompt, courteous & informative regarding my vehicle. While visiting service for routine oil change and tire rotation, it was recommended that rear brakes were low & should be replaced. More

by MARGARETPITSCH
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Amy Bailey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 16, 2021 -

Fred Martin Nissan responded

Hello, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!

Mar 16, 2021 -

Fred Martin Nissan responded

Thank you for review and your recommendation!

March 12, 2021

Great Experience all the way around. The sales and service teams are awesome. They even helped me figure out what could be the issue for my wife's car. More

by JAYBAKER6
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Amy Bailey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jackie Luizzi
Mar 16, 2021 -

Fred Martin Nissan responded

We are happy to hear you had a great experience. Thank you for the 5-Star Review!

Mar 16, 2021 -

Fred Martin Nissan responded

Hello, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!

March 12, 2021

Friendly courteous and very knowledgeable always let's me know what's going on during the service call. Tells what's needed and how much longer it will take More

by JMUGFORD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Owensby
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rich Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Patrick Hine
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dave Reeves
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amy Bailey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cleveland Frost
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brandon Murgatroyd, Denise Law, Nate Anderson, Vicki Kuhns
Mar 16, 2021 -

Fred Martin Nissan responded

We are happy to have been of service. If you have any further questions, please give us a call. We're always happy to help!

Mar 16, 2021 -

Fred Martin Nissan responded

Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Fred Martin Nissan, Llc. If you have any further questions, please give us a call. We're always happy to help!

March 10, 2021

Like the way I showed up for appointment and was quickly put in for service I like how smooth the process was and everyone was helpful and nice More

by www.llawrence93
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rich Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 12, 2021 -

Fred Martin Nissan responded

We are happy to have been of service! Thank you for the 5-Star Review!

March 10, 2021

I found the folks I dealt with pleasant, helpful, and they answered my questions. I would recommend your service department and I will use FM again. More

by Knittet
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Amy Bailey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nate Anderson
Mar 11, 2021 -

Fred Martin Nissan responded

We are happy to hear you had a great experience! Thank you for the 5-Star Review and your business! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

March 10, 2021

A fine dealership always friendly, helpful and knowledgeable about their products. Lou walked us through the leasing process since we had never leased before and answered all our questions. More

by JWEBB002
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Holly Rhodes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amy Bailey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lou Kimevski, Nate Anderson
Mar 11, 2021 -

Fred Martin Nissan responded

We appreciate your positive review about your recent experience with us! If you have any further questions, please give us a call. We're always happy to help!

March 09, 2021

The service provided was excellent. I was greeted by the staff as soon as I arrived at the facility with an offer to help me. My car was then serviced in a timely manner. More

by MPETRARCA1
Recommend Dealer
Yes
Employees Worked With
Amy Bailey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 10, 2021 -

Fred Martin Nissan responded

Hello there, we're happy to hear you had such a positive experience with our team! We do hope we can be of assistance in the future. Thank you and take care!

Mar 11, 2021 -

Fred Martin Nissan responded

We are happy to have been of service! Thank you for the 5-Star Review!

March 09, 2021

They service team did a fantastic job as usual. I am always pleased with the experience I have at the store. They are all knowledgeable and helpful! More

by KERRYLUCZYK
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rich Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 10, 2021 -

Fred Martin Nissan responded

Kerry, we are so happy to read such a great review about Fred Martin Nissan, Llc! We do hope we can be of assistance in the future. Take care!

Mar 11, 2021 -

Fred Martin Nissan responded

We are happy to have been of service! If you have any further questions, please give us a call. We're always happy to help!

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