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Fred Martin Nissan - Service Center

Akron, OH

4.7
1,542 Reviews

1,542 Reviews of Fred Martin Nissan - Service Center

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March 30, 2021

Estimate 1800 dollars Got fixed for 700! Richard Wilson Estimate 1800 dollars Got fixed for 700! Richard Wilson delivery way too fast and it was not believable! Your estimates are way over priced for re More

by parkerbruce1969
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Rich Wilson
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 31, 2021 -

Fred Martin Nissan responded

We are sorry to hear you had a negative experience. We have forwarded your review to management to look into the situation. The estimate we have provided was for a number of repairs that we have suggested for a full repair. If you have any questions as to how we arrived at that number our team can always assist after an assessment of the vehicle and if you do run into any further issues, do not hesitate to reach out to us. Thank you.

Mar 31, 2021 -

parkerbruce1969 responded

Overinflated! You’ll eventually learn when you lose business.

March 29, 2021

They had my car fixed in 4 days after wasting time and money at other places that couldn't figure out what was wrong. They also found a safety issue I wasn't aware of. Well worth the 45 minutes I drove to More

by Rogue2012
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rich Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dave Reeves
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Denise Law
Mar 30, 2021 -

Fred Martin Nissan responded

Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Fred Martin Nissan, Llc! Please let us know if there is anything else we can do for you; we are more than happy to help!

March 29, 2021

Very easy to schedule my appointment online. Amy was very friendly and knowledgeable. Extremely happy with total service experience . Would recommend Fred Martin to others. More

by TARIKAUFMAN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Amy Bailey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 30, 2021 -

Fred Martin Nissan responded

Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

March 26, 2021

I still here the high pitched sound on the front passenger side of my suv..front...you guys need to see about it if it's the trany,or the torke converter More

by RICKEYJ394
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Hine
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 27, 2021 -

Fred Martin Nissan responded

Hello, we appreciate you taking the time to leave us this feedback. Please let us know if there is anything else we can do for you; we are more than happy to help!

March 26, 2021

I love Fred Martin- the only thing that would have made my visit nicer was to know in advance that my free oil changes were up- I had no problem paying but that would have been a nice heads up More

by SHAUNASMITH22
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Amy Bailey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brandon Murgatroyd
Mar 27, 2021 -

Fred Martin Nissan responded

Hello, we appreciate you taking the time to leave us this feedback. Please let us know if there is anything else we can do for you; we are more than happy to help!

March 26, 2021

First visit to Service Dept. Amy was very professional and personable. She provided information and options so that I could make an informed decision. Will definitely return for future service needs. More

by SLECLERC
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Amy Bailey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 29, 2021 -

Fred Martin Nissan responded

We are happy to hear you had a great experience! Thank you for your review!

Mar 29, 2021 -

Fred Martin Nissan responded

Hello, we are so happy to read such a great review about Fred Martin Nissan, Llc! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit with Amy. If you have further needs or questions, please reach out!

March 26, 2021

Fred Martin said $3,700 after a Diagnostics of $125. God 2nd opinion and the 2nd opinion replaced and fix the car $335. Thnx Hamad Tire More

by Leemarquiee
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Dave Reeves
4.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 31, 2021 -

Fred Martin Nissan responded

Hi, we are sorry to hear you experience here was not 5-Stars and have forwarded your review to management to look into the situation. However, we were unable to locate your file with your DealerRater username. If you could please email us at fmcares@fmcars.com or give our Service Manager Denise Law a call at (330) 734-3913 with details of your visit and questions, we would be happy to assist you. Thank you.

March 25, 2021

I appreciate Rich fitting me in on the day/time that worked best for me. It was done sooner then promised! Rich was super friendly and explained everything to me!! More

by Wendy Drugan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rich Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 27, 2021 -

Fred Martin Nissan responded

Hi Wendy, thank you for your kind review; we are happy to pass along your comments to the team here at Fred Martin Nissan, Llc! We are always more than happy to assist you if anything else comes up. Take care!

March 25, 2021

Got an appointment right away. Was treated well. Everyone very professional. Went to Cuyahoga Falls where I bought the car and wasn't happy with them. To pushy. More

by CHERYEL131957
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Patrick Hine
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 27, 2021 -

Fred Martin Nissan responded

Hi, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!

March 25, 2021

I have traveled the entire country and I can say without a doubt this dealership and shop gives the best service in our country ! Patrick and al the rest of your crew are unbelievably incredible. It is a More

by ALLAMERICANAGENT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rich Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Patrick Hine
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dave Reeves
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amy Bailey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cleveland Frost
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Denise Law, Nate Anderson, Tony Sinclair
Mar 27, 2021 -

Fred Martin Nissan responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Fred Martin Nissan, Llc! We are always more than happy to assist you if anything else comes up. Take care!

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