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Fred Martin Nissan - Service Center

Akron, OH

4.7
1,542 Reviews

1,542 Reviews of Fred Martin Nissan - Service Center

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April 08, 2021

I have been going to that dealership for about 5 years now I'm on my second Rogue. I am very pleased with Everyone! I will continue my business there!! More

by YOST3758
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Amy Bailey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 14, 2021 -

Fred Martin Nissan responded

Congratulations on your Rogue. Thank you for the 5-Star Review and your continued business! If you have any further questions, please give us a call. We're always happy to help!

April 06, 2021

Was in and out in under 45 min on Saturday morning for an oil change and tire rotation. Everyone was super friendly and helpful for my visit. More

by MARC.SCHODORF6
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Amy Bailey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 08, 2021 -

Fred Martin Nissan responded

We are happy to have been of service! Thank you for the 5-Star Review!

April 06, 2021

I have consistently come in for warranty work and oil changes over the past three years and yet to have a problem. The team is especially great in working with your schedule, fixing things right the firs More

by ONEDUCK916
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Hine
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 08, 2021 -

Fred Martin Nissan responded

We are happy to hear you had a great experience! Thank you for the 5-Star Review!

April 06, 2021

Service and sales are top notch. Recommend it to all my friends. Sales is made easy when the time comes and plan to have all my car needs serviced there. More

by RGH925
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Holly Rhodes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Patrick Hine
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 08, 2021 -

Fred Martin Nissan responded

Thank you for the review and your recommendation! If you have any further questions, please give us a call. We're always happy to help!

April 04, 2021

Service was good and they always kept me informed. Gave me a nice loaner car! Easy pick up and payment as well as clean/sanitary. More

by jsh8675309
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Hine
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 06, 2021 -

Fred Martin Nissan responded

We are happy to have been of service. Thank you for the 5-Star Review!

April 01, 2021

They are always kind and professional. Amy was very nice and helped me to understand what services I needed. She kept me updated throughout my visit. More

by PRETTYWINDS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Amy Bailey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 06, 2021 -

Fred Martin Nissan responded

We are happy our team member was able to assist you in your car buying experience! Thank you for the 5-Star Review!

April 01, 2021

I have always treated with the upmost respect there. They made a mistake the first time but they fix it quickly the second time. Thanks. More

by RST314
Recommend Dealer
Yes
Employees Worked With
Rich Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 06, 2021 -

Fred Martin Nissan responded

We are happy we were able to assist you. Thank you for your review and if you have any additional questions, do not hesitate to give us a call. Our team is here to help.

April 01, 2021

The large window over looking the service area is The large window over looking the service area is covered up. What do they not want the customer to see? Shody work? This does not instill confiden More

by JACKEW
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Amy Bailey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 01, 2021 -

Fred Martin Nissan responded

Hi Jackew, we are sorry to hear your experience was not positive. The window was covered up for internal reasons. You are more than welcome to have a Service staff member escort you safely if you'd like to see your vehicle while it is being worked on. If you have any questions or concerns do not hesitate to reach out to our Service Manager Denise Law at (330) 734-3913 or email us at fmcares@fmcars.com. Our team would be happy to assist. Thank you.

March 31, 2021

Too much up selling! I only needed a 5000 mile service. If I added everything suggested to me, it would have cost me probably $500! More

by BEMILLERS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Amy Bailey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 06, 2021 -

Fred Martin Nissan responded

Thank you for your feedback and review. We have forwarded your review to management to look into the situation, and we do apologize if our suggestions were unneeded. Our goal and part of our service is to mention anything we can find to our customers to keep them informed of the condition of their vehicles and offer suggested repairs that may be needed. If you have any questions, do not hesitate to reach out to us. We are always happy to help.

March 30, 2021

Very nice very happy with the service appreciate it and didn't keep me very long waiting Ohio and a nice car wash an oil change More

by vickibickley2737
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Amy Bailey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nate Anderson
Mar 31, 2021 -

Fred Martin Nissan responded

Hi, we are very happy to have provided you with such a positive experience! We hope to be of service to you again in the future. Best wishes, Fred Martin Nissan, Llc

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