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Fred Martin Nissan - Service Center

Akron, OH

4.6
1,542 Reviews

1,542 Reviews of Fred Martin Nissan - Service Center

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July 08, 2021

Very efficient from checkin thru checkout. Staff is always kind and courteous and confirmed my concerns. Also, kept me posted and informed me of my options. More

by MIMIJUDY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Hine
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Last name Easterling—exceptional!!, Nate Anderson
Jul 12, 2021 -

Fred Martin Nissan responded

Hi, thank you for sharing your positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

July 07, 2021

Fast courteous service. Glad the service area takes measures to keep the inside of my vehicle clean. I like the updates given as you wait in the waiting area. More

by MLHANSHAW634
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dave Reeves
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amy Bailey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 10, 2021 -

Fred Martin Nissan responded

Hello, we appreciate you taking the time to leave us this feedback. Please don't hesitate to reach out if there's anything additional we can do for you. Take care!

July 07, 2021

The visiting area was clean the service department what’s playing the employees was polite courtesy and nine talk to you so you can understand the problems with the vehicle it was very highly appreciate it s More

by EBANKS89
Customer Service
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Amy Bailey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 10, 2021 -

Fred Martin Nissan responded

Hi, we're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out to us if there's anything more we can do! Take care!

July 06, 2021

This is my second service there and I have had a very positive experience there both times. The service staff is very pleasant and professional. More

by Linscoe
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rich Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Patrick Hine
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nate Anderson
Jul 10, 2021 -

Fred Martin Nissan responded

Hi, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

July 06, 2021

I am extremely satisfied about my service, Rich was very kind and super helpful as well as informative, learned a lot about my Nissan he is a great asset to the team !!! More

by Minnie L
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rich Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nate Anderson
Jul 10, 2021 -

Fred Martin Nissan responded

Hi, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Fred Martin Nissan, Llc. Thank you so much for your feedback! We hope you have a great day!

July 03, 2021

i called when i had 35,835 miles on my car when i made a service call for the oil change and tire rotation. the right windshield nozzel was not putting out enough liquid. i told Denice the milage i have bu More

by SCOTTL804
Recommend Dealer
No
Employees Worked With
Denise Law
Jul 07, 2021 -

Fred Martin Nissan responded

Hi Scott, we are sorry to hear you had a negative experience. We have forwarded your review to management to look into the situation. We do understand your frustration however there was not much we could do, mainly due to Warranty Guidelines. If you have any questions or concerns, or need assistance in understanding more details of the warranty do not hesitate to give us a call back at (330) 734-3913 and ask to speak with a team member about your warranty. Thank you.

July 03, 2021

Everything was done to my satisfaction and done when they said it would be More

by TYROSS94
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Amy Bailey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 07, 2021 -

Fred Martin Nissan responded

Hi, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

July 02, 2021

They were really nice when I stopped by, and really precise with everything I needed done. Thanks so much.. More

by 77boxchevy0103
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Patrick Hine
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 07, 2021 -

Fred Martin Nissan responded

Hi, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

July 01, 2021

Should have had battery there . Had appt with bad battery and had to leave car overnight coz u did not have one. Then next day was to get early AM and battery went to wrong dealership so did not get until af More

by jessecross
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rich Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 02, 2021 -

Fred Martin Nissan responded

Thanks for your comments on your visit. We apologize that we did not have the battery in stock, and that your vehicle required a longer stay in our Service Department due to that and the delay on the battery. We appreciate your business, and hope your next visit is 5-stars!

July 01, 2021

Rich called me to schedule the camera replacement, and I was able to get an appointment for two days later. The check-in was easy, the car was finished in the promised time frame, and everything works. More

by Guitarslinger
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rich Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jonathan Maas
Jul 07, 2021 -

Fred Martin Nissan responded

Hi, we are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

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