Fred Martin Nissan - Service Center

I asked the dealer to find out why my widow would not roll down. They said it was the switch, which they had to order ($300). I approved the repair and brought my car back when the switch came in. After roll down. They said it was the switch, which they had to order ($300). I approved the repair and brought my car back when the switch came in. After several hours, they called and said I need a window motor for another $500! I am not happy. They could have bypassed the switch initially to see if anything else was bad. My car is 10 years old and until that episode, I was going to buy my next car from Fred Martin. Now I will look for a dealer with a better service department. More

It was great service but it took an hour for an oil change even though I had an appointment. change even though I had an appointment. More

Great people there. Loved my experience. Thank you for taking care of my needs.works great now. Loved my experience. Thank you for taking care of my needs.works great now. More

Always very kind and gets me in and out very quickly! Love the free car wash and oil change! Love the free car wash and oil change! More

The battery died in our Quest and I had it jumped. Showed up at dealer without appointment and it was 4:15. The got me in and replaced battery and I was out if there before 5. Showed up at dealer without appointment and it was 4:15. The got me in and replaced battery and I was out if there before 5. More

The service manager was very courteous and helpful and the service on my car was done much sooner than I expected. the service on my car was done much sooner than I expected. More

For my last oil change service it took over one and half hours to perform a 30 minute service. I was not updated by the service department and had to search out the service department to complain. When I w hours to perform a 30 minute service. I was not updated by the service department and had to search out the service department to complain. When I went to the service desk for an update Patrick was not there and no one had any information. The update Patrick gave later was they were behind at that time. Patrick said he tried to find me to give me an update but could not find me. I was sitting in the lounge for over an hour. I walked the front near the coffee area the front door the rest of the time. Our Nisson has always been serviced and all repairs made at your location for over 10 years. I think it's time to rethink how long I should wait for a basic service work or look at having general service done somewhere else in the future. I know how hard it is to work in service department because I have managed several service departments. I lost my cool when Patrick said he was looking for me. I am sorry for that but being upset over slow service and feeling like I was being handled. The department needs to set time limits on when someone should be updated on general service calls if you should run longer than standard timelines. This will keep the customers in the loop and less friction if a delay last longer than planned My service was Comp. and I left at 1:00 PM in the afternoon after checking in at 11:20 am. More

Excellent customer service experience. Date was very flexible with my schedule. Very comfortable environment. Service completed in a timely manner. Date was very flexible with my schedule. Very comfortable environment. Service completed in a timely manner. More

Fixed it right. Had to wait an extra day but was kept in the loop and cut no corners. Had to wait an extra day but was kept in the loop and cut no corners. More

Upon arrival The overhead door was opened immediately Allowing me to drive right in to the service department. The staff member that took care of my Vehicle servicing was polite and kept me informed a Allowing me to drive right in to the service department. The staff member that took care of my Vehicle servicing was polite and kept me informed and my vehicle was washed prior to leaving. More