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Fred Martin Nissan - Service Center

Akron, OH

4.7
1,542 Reviews

1,542 Reviews of Fred Martin Nissan - Service Center

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June 10, 2022

Addressed needed repair and got me out quickly to be able to attend a funeral More

by Cheryl
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Hine
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 10, 2022 -

Fred Martin Nissan responded

Hello Cheryl, we appreciate you taking the time to leave us this feedback. We are sorry for your loss, but glad we were able to get you fixed up and on your way. Please don't hesitate to reach out if there's anything additional we can do for you.

June 09, 2022

Prompt service and attention to detail. .very good customer service. Friendly staff and responsive. Overall, pleased with service department More

by rmicelli
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Hine
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 09, 2022 -

Fred Martin Nissan responded

Hi, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help! Have a great day!

June 09, 2022

Very nice and friendly. Clean welcoming service center! The staff is very very very friendly! More

by Chocolate
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Amy Bailey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 10, 2022 -

Fred Martin Nissan responded

Hi, we are very happy to have provided you with such a positive experience! If you have any further questions, please don't hesitate to reach out!

June 08, 2022

I am a very big fan of this dealership. They are very easy to work with and take the hassle out of service appointments. More

by zips13@hotmail.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rich Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Patrick Hine
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dave Reeves
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amy Bailey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 09, 2022 -

Fred Martin Nissan responded

Hi, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help! Have a great day!

June 07, 2022

Prompt service. Explained all the service recommendations and requirements up front. Nothing was hidden. Explained what was found in detail. Great work by them. More

by Dressler.15
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Hine
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 07, 2022 -

Dressler.15 responded

Explained all the service recommendations and requirements up front. Nothing was hidden. Explained what was found in detail. Great work by them.

Jun 09, 2022 -

Fred Martin Nissan responded

Hi, we are so happy to read such a great review about Fred Martin Nissan, Llc! Thank you so much for your feedback! We hope you have a great day!

June 03, 2022

My service advisor was very nice. I have had several issues with my car since I picked it up last fall. I’ve had to go back several times, and eventually they gave me a car to use so More

by Altima Driver
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Amy Bailey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 06, 2022 -

Fred Martin Nissan responded

We are sorry to hear you are disappointed in your Nissan, but we certainly understand your frustration. We are glad the experience you had in our Service Department has been better than your ownership experience. Please contact Service Manager, Denise Law, if there is anything we can do. Thank you.

June 03, 2022

The team here goes above and beyond each and every time! So impressed!!! Great job! More

by DEB5738
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rich Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Patrick Hine
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dave Reeves
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amy Bailey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lou Kimevski
Jun 05, 2022 -

Fred Martin Nissan responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Fred Martin Nissan, Llc! Please don't hesitate to reach out if there's anything additional we can do for you.

June 02, 2022

It's always a pleasant experience when dealing with Fred Martin Nissan. Everyone is very accommodating (and polite) while waiting on your car being serviced. The place is always neat and clean, I've been de More

by MAIRTHOMAS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Amy Bailey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 04, 2022 -

Fred Martin Nissan responded

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

May 30, 2022

Very professional and honest. Completed all necessary repairs as expected and on time as per estimate I received More

by Timothymccristall
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Denise Law
May 31, 2022 -

Fred Martin Nissan responded

Thank you, Timothy! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Fred Martin Nissan.

May 30, 2022

Pat, or service advisory, was professional and great, however, the price/cost was very high. More

by james.m.cho
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Hine
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 31, 2022 -

Fred Martin Nissan responded

Thanks for sharing your thoughts about your experience with our dealership. We appreciate your business, James, and hope to see you again soon!

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