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Fred Martin Nissan - Service Center

Akron, OH

4.7
1,539 Reviews

1,539 Reviews of Fred Martin Nissan - Service Center

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August 18, 2022

I've never had high expectations for dealerships so needless to say I wasn't very optimistic from the start. I had an intermittent problem with my backup camera on my Nissan Sentra. So I took it in whe More

by Bobcat
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Hine
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 19, 2022 -

Fred Martin Nissan responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Fred Martin Nissan.

Aug 19, 2022 -

Fred Martin Nissan responded

Hi, thank you for taking the time to let us know how we did. We hope you have a great day!

August 13, 2022

Great fast friendly service. Also got to visit with Lou about future vehicles and Other things. More

by Rob Bard
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Hine
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 14, 2022 -

Fred Martin Nissan responded

Thank you again for choosing Fred Martin Nissan. We look forward to having you as one of our valued customers for many more years to come!

August 12, 2022

The staff was very helpful, communicated in a clear and timely manner. My car was clean and ready to go when I arrived as planned. More

by CD1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rich Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 14, 2022 -

Fred Martin Nissan responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

August 10, 2022

Fred Martin service does it’s best to keep your visit short by being communicative and efficient. More

by CANDICE.CHUPEK
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rich Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 11, 2022 -

Fred Martin Nissan responded

Candice, thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

August 09, 2022

Excellent all the way around always have been especially Patrick. He is very professional All the time More

by SUE26
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Hine
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 10, 2022 -

Fred Martin Nissan responded

Sue, It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Fred Martin Nissan!

August 04, 2022

Excellent service, nice and clean waiting area. I was running late due to an accident on the highway and they were still able to get me in and out quickly. More

by ERRYAN4
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rich Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 04, 2022 -

Fred Martin Nissan responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

August 02, 2022

I thought it was gonna be a lot longer at the dealership, but they fix my car in five days! Service manager was great, very pleased. More

by Paul349
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rich Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 03, 2022 -

Fred Martin Nissan responded

We appreciate your business and our team looks forward to serving you again soon!

Aug 04, 2022 -

Fred Martin Nissan responded

Hi, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help! Take care!

July 30, 2022

Always friendly staff and great service. We get all of our cars here and always use the free oil changes that they offer. More

by ASIRPILLA
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Amy Bailey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 31, 2022 -

Fred Martin Nissan responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Fred Martin Nissan.

July 30, 2022

Very courteous and great service would recommend and have done so through the past years More

by Rjsassano
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Holly Rhodes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rich Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Patrick Hine
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lou Kimevski
Jul 31, 2022 -

Fred Martin Nissan responded

Thank you for your business, RJ. We appreciate you taking the time to leave us a five-star review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

July 29, 2022

In for a factory recall in July 2022. Was told front and rear brakes are less than 3mm and need to be immediately changed. Little do they know but I had the front brakes replaced in Febru More

by dtrigleth1112
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Rich Wilson
1.0
This rating includes all reviews, with more weight given to recent reviews.
Patrick Hine
1.0
This rating includes all reviews, with more weight given to recent reviews.
Dave Reeves
1.0
This rating includes all reviews, with more weight given to recent reviews.
Amy Bailey
1.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 03, 2022 -

Fred Martin Nissan responded

Hi we are sorry to hear your recent experience was less than positive, and have forwarded your review to management. Unfortunately we are unable to find a record of a recent visit in our system, the the latest visit on file being back in 2016 with no mention regarding the tires. It is possible you may be under a different name during your recent visit, if you could please give our Service Manager Denise Law a call at 330-644-8888 or email us at fmcares@fmcars.com with details of your visit and contact information, our team would be happy to look further into the situation. Thank you.

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