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Fred Martin Nissan - Service Center

Akron, OH

4.7
1,542 Reviews
Call Service Center (330) 644-8888

1,542 Reviews of Fred Martin Nissan - Service Center

Sort by
October 28, 2022

Everything was good had no problems, the service was good and very fast for what was done More

by TEX_FORTE7
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rich Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 30, 2022 -

Fred Martin Nissan responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Fred Martin Nissan, we look forward to having you as one of our valued customers for many more years to come!

October 28, 2022

Dealing with Patrick Hine and the service department was a very positive experience. Patrick was in constant communication with me explaining everything that was going on with our 2015 Murano! Patrick did a More

by Bmaczko1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Hine
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 30, 2022 -

Fred Martin Nissan responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Fred Martin Nissan.

October 27, 2022

They said they couldn't get the calipers off sbolts pins were frozen would need cut off. Took to a frend mechanic and literally watched him take them off with no problem More

by Bovardpb
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Rich Wilson
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 28, 2022 -

Fred Martin Nissan responded

Providing a positive experience is our top priority, and we're sorry you feel we failed here. Due to the rust on the calipers and rotors, and how they were not freely moving, our technician was being cautious about their removal. Had we removed them and caused damage and pins broke, you would have had to replace the caliper and bracket and it would have been approximately an additional $225.00 per caliper, so nearly another $1000.00. We are glad your friend was willing to attempt the fix, and that it worked out well. Thank you for your comments.

October 26, 2022

Staff was friendly and explained the work that was done. Easy to understand. Work completed in appropriate amount of time. More

by LISAGAGE20
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rich Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 27, 2022 -

Fred Martin Nissan responded

Thank you, Lisa, for sharing your thoughts about your experience with Fred Martin Nissan. We appreciate your business and hope to see you again soon!

October 26, 2022

They all are so friendly and get the work done very quickly! We go there for both of our cars we have . More

by Jgsellsavon
Recommend Dealer
Yes
Employees Worked With
Patrick Hine
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Morosko
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amy Bailey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 26, 2022 -

Jgsellsavon responded

No thank you

Oct 26, 2022 -

Fred Martin Nissan responded

Thank you very much for your great review. We appreciate your rating and your business.

October 26, 2022

Patrick is always great to work with whenever we come in for services. Very professional each time. More

by Kevin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Hine
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 27, 2022 -

Fred Martin Nissan responded

Thank you for your very kind review, Kevin. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Fred Martin Nissan.

October 25, 2022

The service department provides clear concise details on work to be performed and set the expectation of the timeline to complete said work. More

by VGBIR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rich Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Patrick Hine
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dave Reeves
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amy Bailey
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 26, 2022 -

Fred Martin Nissan responded

Thank you again for choosing Fred Martin Nissan; we look forward to having you as one of our valued customers for many more years to come! We appreciate you taking the time to leave us this great review.

October 25, 2022

Excellent! Everything was efficient friendly and professional. Car was done at the time they estimated More

by Whawks24
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Amy Bailey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 26, 2022 -

Fred Martin Nissan responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Fred Martin Nissan!

October 22, 2022

Everyone one was friendly and knowledgeable and would recommend this dealer ship to a friend or relative More

by JOHNEHOWARD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rich Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Patrick Hine
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dave Reeves
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amy Bailey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Josh Morosko
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Oct 23, 2022 -

Fred Martin Nissan responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, John, and it's great to hear about your excellent experience here at Fred Martin Nissan.

October 21, 2022

The customer service was great. The technician was very friendly and the work was done in the time period they said More

by TKINNEY1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
I don’t remember the name
Report | Print
Oct 23, 2022 -

Fred Martin Nissan responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them and don't hesitate to let us know if we can be of further assistance.

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