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Fred Martin Nissan - Service Center

Akron, OH

4.7
1,542 Reviews
Call Service Center (330) 644-8888

1,542 Reviews of Fred Martin Nissan - Service Center

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November 06, 2022

The most professional service. Ready for my appointment. Prompt service, while I waited. Higly reccommended. More

by Rotorhead
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Amy Bailey
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 06, 2022 -

Fred Martin Nissan responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them and don't hesitate to let us know if we can be of further assistance.

November 06, 2022

Staff and service advisor Amy was great. Work done on vehicle was done timely, correct More

by AL.WADE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Hine
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amy Bailey
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 06, 2022 -

Fred Martin Nissan responded

Thanks for sharing your thoughts about your experience with Fred Martin Nissan. We appreciate your business and hope to see you again soon!

November 05, 2022

My car needed oil change, service is always Fast and efficient and done right, and always respectful. More

by GOUGEDONEI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Hine
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amy Bailey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 06, 2022 -

Fred Martin Nissan responded

Thank you for choosing Fred Martin Nissan. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

November 04, 2022

I have always had an excellent experience at Fred Martin, problems have always been addressed and handled. Very courteous staff! Thank you again for your great service! More

by SOTAK.MIKE50
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Hine
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 06, 2022 -

Fred Martin Nissan responded

Thanks for sharing your thoughts about your experience with Fred Martin Nissan. We appreciate your business, Mike, and hope to see you again soon!

November 04, 2022

The staff in the service bays are amazing hard working and kind. They are truly honest about what is wrong and don’t try to over sell like other places More

by Esmivida09
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rich Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dave Reeves
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 06, 2022 -

Fred Martin Nissan responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Fred Martin Nissan!

November 01, 2022

Great customer support and service from all departments. Appreciate txt and videos of problematic issues More

by GRUBBS2022
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Amy Bailey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 01, 2022 -

Fred Martin Nissan responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Fred Martin Nissan!

Nov 07, 2022 -

Fred Martin Nissan responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

November 01, 2022

Great service consistently! Friendly. Service efficient. My salesman Ben Easterly always makes time for me when I’m there. More

by WYATTMJT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Hine
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 01, 2022 -

Fred Martin Nissan responded

Thanks for sharing about your experience with Fred Martin Nissan. We appreciate your business and hope to see you again soon!

Nov 07, 2022 -

Fred Martin Nissan responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

October 31, 2022

The facility doesn't have the correct diagnostic equipment or lack of training to correctly diagnose Nissans. More

by 6thPEVANS6475
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
William
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Nov 01, 2022 -

Fred Martin Nissan responded

Thank you for providing this feedback, and we apologize for not providing you with a 5-star experience. Please email fmcares@fmcars.com with the name we may locate your vehicle under so that we can look into this issue. Thank you.

Nov 03, 2022 -

Fred Martin Nissan responded

Hello- after looking further into this, it looks as if your vehicle was sent from our sister store to properly diagnose it, as we are a Nissan facility, and we were able to do that successfully. We apologize if it took longer than you expected due to needed to be looked at our facility. If there are any questions regarding the diagnosis, please contact your advisor. Thank you.

October 29, 2022

Clear prompt professional service from the moment I drove in to the moment when I drove away. More

by SMORONEY
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Amy Bailey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 30, 2022 -

Fred Martin Nissan responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

October 29, 2022

Have always been good to me. Would 100% recommend to all my friends Fred Martin Nissans service dept More

by MDOUGLAS555
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Hine
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 30, 2022 -

Fred Martin Nissan responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Fred Martin Nissan.

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