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Fred Martin Nissan - Service Center

Akron, OH

4.7
1,542 Reviews
Call Service Center (330) 644-8888

1,542 Reviews of Fred Martin Nissan - Service Center

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November 19, 2022

The service people are always friendly and upfront with what they found. I’m not sure who worked on my brakes but I’m thankful I took my car here! More

by ROBERT.MILLER123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rich Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amy Bailey
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 21, 2022 -

Fred Martin Nissan responded

Thank you for your business and this review, Robert. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

Nov 22, 2022 -

Fred Martin Nissan responded

Hi, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!

November 19, 2022

Always friendly and efficient. My vehicle is always done as promised and with no surprises. More

by NAMASTE_2003
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patrick Hine
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 21, 2022 -

Fred Martin Nissan responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Fred Martin Nissan, we look forward to having you as one of our valued customers for many more years to come!

Nov 22, 2022 -

Fred Martin Nissan responded

Hi, we appreciate your positive review about your recent experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

November 15, 2022

Very pleasant to work with, nice facility, great communication, answered all of my questions about maintenance. More

by DONKIMBERLAND
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amy Bailey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 15, 2022 -

Fred Martin Nissan responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

November 15, 2022

The dealer ship people are awesome and the service department is great. Patrick is the best More

by DHANICK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patrick Hine
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 16, 2022 -

Fred Martin Nissan responded

Thanks for sharing your thoughts about your experience with Fred Martin Nissan. We appreciate your business and hope to see you again soon!

November 13, 2022

Was greeted with a happy and kind service person fixed my car well only drawback was , I had to wait overnight for my car More

by IIRKEITHAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rich Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 14, 2022 -

Fred Martin Nissan responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them and don't hesitate to let us know if we can be of further assistance.

November 13, 2022

Brought my truck in for a braking problem and still have the same problem and more now. Got told they would get back to me in a week and it's been 2 weeks and still no ward from them More

by HIGHLEDGES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patrick Hine
2.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 14, 2022 -

Fred Martin Nissan responded

Thank you for this feedback. We are sorry to hear that you had less than a 5-star experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? Your experience is being reviewed by management and someone from management would like to contact you. Thank you Jennifer Bittner, Customer Relations Manager, 330-753-4444 fmcares@fmcars.com

Nov 17, 2022 -

Fred Martin Nissan responded

Hello- We are happy we could finally connect with the Nissan Field Technician to get you scheduled. We look forward to resolving your issue. Thank you for your patience.

November 13, 2022

Everyone is always professional, personable and helpful. They always take good care of my car and me. My car is always given back to me all shiny and clean! More

by LABARKOUKIS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patrick Hine
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amy Bailey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 14, 2022 -

Fred Martin Nissan responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Fred Martin Nissan.

November 10, 2022

My customer service experience with Fred Martin was met during my visit. Thanks again xx More

by Kenwatt3581
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not sure
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Nov 11, 2022 -

Fred Martin Nissan responded

Ken, Thanks for sharing your thoughts about your experience with Fred Martin Nissan. We appreciate your business and hope to see you again soon!

November 09, 2022

Always friendly and courteous. Explains thoroughly! Time estimation is correct and let’s me know what else should be done. More

by KARENSWARD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rich Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Patrick Hine
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dave Reeves
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amy Bailey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 09, 2022 -

Fred Martin Nissan responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Fred Martin Nissan to be a positive one. Please don't hesitate to reach out if you need anything else. We're always happy to help.

November 08, 2022

Good customer service clean inside quick service and friendly staff no issues got a call back More

by JRC158
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rich Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Patrick Hine
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dave Reeves
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amy Bailey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 09, 2022 -

Fred Martin Nissan responded

Thanks for sharing about your experience with Fred Martin Nissan. We appreciate your business and hope to see you again soon!

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