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Fred Martin Nissan - Service Center

Akron, OH

4.7
1,537 Reviews

1,537 Reviews of Fred Martin Nissan - Service Center

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February 05, 2024

They are very polite to everyone and know their jobs. They are very professional and know how to do their work. They even washed my car without asking. 😒 Okay 👍 More

by DMCNEIL74
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patrick Hine
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 06, 2024 -

Fred Martin Nissan responded

Thank you for the kind words and for choosing our team! Please reach out if there is anything else we can help with. Thank you again and we look forward to your next visit!

January 15, 2024

Easy to work with, very helpful. Would go there again. Communicated well with issues and warranty company. More

by sjenn0504
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patrick Hine
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 16, 2024 -

Fred Martin Nissan responded

Thank you so much for your kind words and for your business! We look forward to seeing you again!

January 14, 2024

They listened to my concerns and addressed concerns as well as completing required service tasks. More

by Camille.lindon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amy Bailey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 15, 2024 -

Fred Martin Nissan responded

We love to hear it! Thank you so much for choosing our team and for leaving us 5-stars! We look forward to your next visit!

January 12, 2024

Great parts and service departments! Staff are trustworthy, fair and efficient. Will be back again, highly recommend! More

by BTmom
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cleveland Frost
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dave did a great job on our car!
Jan 15, 2024 -

Fred Martin Nissan responded

Thank you so much for choosing our team and for your 5-star review! We appreciate your business and look forward to seeing you again!

January 09, 2024

Each visit to Fred Martin Nissan has always resulted in a positive experience. They consistently put the needs of the customer first by keeping them informed at every step of the process. Customers are pla More

by DGA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rich Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 10, 2024 -

Fred Martin Nissan responded

We're happy to hear that we have consistently been able to provide you with a great experience. Thank you for your continued support and for taking the time to leave us 5-stars. We look forward to your next visit!

January 08, 2024

They are very generous and respectful. My needs are always met when I go there. Such an awesome place. More

by Ssmith22066
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rich Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Patrick Hine
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lou
Jan 09, 2024 -

Fred Martin Nissan responded

Thank you so much for your kind words about our team and for taking the time to leave us 5-stars! We look forward to seeing you again!

January 06, 2024

The service person didn’t go over what my vehicle might need in the near future with me. I had to see on the sticker that I will need tires soon. Otherwise things went well. More

by Adrianne
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patrick Hine
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 08, 2024 -

Fred Martin Nissan responded

Hi Adrianne. We're sorry to hear your visit was less than 5-stars. Your review has been sent to our management team but, with only a first name to go on, it will be difficult for us to look into this. When you can, please email us at Fmcares@fmcars.com with your contact information and let us know what went wrong. We thank you for bringing this to our attention and for your review.

December 27, 2023

Pat in service is very rude! Called to check status on a vehicle in for service and was told my advisor Rich was out but he would look into it for me. Told me they were waiting o More

by nripley
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Rich Wilson
1.0
This rating includes all reviews, with more weight given to recent reviews.
Patrick Hine
1.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 28, 2023 -

Fred Martin Nissan responded

We're sorry to hear about your experience and we would like to look into this further. When you can, please email us at fmcares@fmcars.com with your contact information and a description of your experience. We thank you for your review.

December 16, 2023

Fast and courteous checking. Comfortable waiting area. Fast service with complete diagnostic and a car wash too! More

by mikeh433
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patrick Hine
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 18, 2023 -

Fred Martin Nissan responded

We love to hear it! Thank you so much for the kind words and for your business! We look forward to seeing you again!

October 26, 2023

The staff at Fred Martin Nissan is friendly, helpful, professional and offers excellent customer service. More

by Sarah Weber
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amy Bailey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 27, 2023 -

Fred Martin Nissan responded

Thank you for the kind words and for your business, Sarah! We hope to see you back at your next service appointment!