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Fred Martin Nissan - Service Center

Akron, OH

4.7
1,541 Reviews

1,541 Reviews of Fred Martin Nissan - Service Center

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May 05, 2020

I did not receive a call that my vehicle was ready to be picked up. My vehicle was not washed after the service was complete. More

by Kmarchio
Recommend Dealer
Yes
Employees Worked With
Patrick Hine
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 07, 2020 -

Fred Martin Nissan responded

Hi, we are sorry to hear you had a negative experience. We have forwarded your message to management to look into your visit, but was unable to bring up your file with the information provided by Autotrader. Could you please email us at fmcares@fmcars.com with more details of your visit and name and file and we would be happy to assist you further. Thank you.

May 05, 2020

I am very pleased with this dealership. I have purchased 4 cars here, and have been very satisfied with the sale force and the service. I feel relieved to know I don’t have to search for a place to get a c More

by RIWHITE52
Recommend Dealer
Yes
Employees Worked With
Holly Rhodes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Patrick Hine
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jonathan Maas, Lou Kimevski, Denise Law, John Klotz
May 07, 2020 -

Fred Martin Nissan responded

Thank you for your continued business and your 5-Star Review!

May 04, 2020

Service is top notch. They treat your car As though it was theirs. Even washed it, when they were done with it. Went over the invoice and asked if we had any questions. More

by TERRI8991
Recommend Dealer
Yes
Employees Worked With
Younger fellow, I don’t know his name
May 05, 2020 -

Fred Martin Nissan responded

Thank you for the 5-Star Review! We are happy to have been of great service.

May 03, 2020

Friendly, customer-oriented, and the wait time is shorter than estimated. They appealed to my needs and made sure I left with a clean car More

by grantjns62
Recommend Dealer
Yes
Employees Worked With
Troy Dittemore
May 05, 2020 -

Fred Martin Nissan responded

Thank you for the 5-Star Review and your business!

May 03, 2020

Service was very professional. Pat was truly accommodating and helpful. I would recommend Martin .i liked the fact that the service dept in whole was cleanliness conscience. More

by mmcdonough60
Recommend Dealer
Yes
Employees Worked With
Patrick Hine
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 05, 2020 -

Fred Martin Nissan responded

We are happy to hear you were satisfied with your experience. Thank you for the 5-Star Review!

May 01, 2020

Everything was done as asked and I was informed throughout the visit. Good visit. Will come back for service in the future most definitely. Great job. More

by KAFFY18
Recommend Dealer
Yes
Employees Worked With
Rich Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 05, 2020 -

Fred Martin Nissan responded

Thank you for the 5-Star Review! We look forward to serving you again!

May 01, 2020

I went to have my first free oil change on my car. I also needed them to look at a tire with a slow leak then rotate the tires. I had almost cancelled ahead of time and I am a registered nurse and got called More

by cbeery1
Recommend Dealer
No
Employees Worked With
Ryan Alder
May 04, 2020 -

Fred Martin Nissan responded

Hello there- We do apologize that our "Express Services" were not done as quickly as you rightfully expected. Due to COVID 19 we are currently working with a limited staff, and are bringing more employees back every day as customers become more comfortable bringing their vehicles in for repair. Again, we apologize that we caused you frustration during a time where your profession is even more demanding than usual. Thank you for being on the front lines of this epidemic, and we hope to provide you the service you have come to expect, and deserve, in the future.

May 01, 2020

I have been treated very well by the staff, they are very responsive. and friendly. The repair costs are reasonable and they treat you fairly. More

by WWIETHE
Recommend Dealer
Yes
Employees Worked With
Patrick Hine
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 05, 2020 -

Fred Martin Nissan responded

Thank you for the 5-Star Review! We are happy to have been of service.

April 30, 2020

Great service, great on the covid 19 cleaning procedures! Took precautions to ensure cleanliness of the facility, my car and rental car so thank you! More

by CRYSTALTLR33
Recommend Dealer
Yes
Employees Worked With
Patrick Hine
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 30, 2020 -

Fred Martin Nissan responded

We are happy to have been of service! Thank you for the 5-Star Review!

April 29, 2020

Great dealership! Super nice people there. Service and work are done well and timely! And who doesn’t like picking up a clean car! Love the complimentary wash. More

by MPDOLAN2000
Recommend Dealer
Yes
Employees Worked With
Rich Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 30, 2020 -

Fred Martin Nissan responded

We are happy to have been of service! Thank you for the 5-Star Review!

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