Fred Martin Nissan - Service Center

The best dealership I've ever been to . from top to bottom everyone is professional, knowledgeable an very reliable, an respectful. Thank you service department as always. Great staff.. bottom everyone is professional, knowledgeable an very reliable, an respectful. Thank you service department as always. Great staff.. More

It is great being treated right every time you walk in the service department, they are efficient and fast. And they only do the work needed the service department, they are efficient and fast. And they only do the work needed More

Fred Martin always does a great job. They are the BEST! Always do what they say they will do and it is always done right the 1st time. Always do what they say they will do and it is always done right the 1st time. More

Great friendly employees. Only downfall was my car was left dirty after removing stripping from inside windshield. Pieces of the stripping were scattered on the dashboard. left dirty after removing stripping from inside windshield. Pieces of the stripping were scattered on the dashboard. More

Rich Wilson was awesome from start to finish. In dealing with the issues of my vehicle. My experience was nothing short of very professional and courtesy. with the issues of my vehicle. My experience was nothing short of very professional and courtesy. More

I am very pleased with this dealership. I have purchased 4 cars here, and have been very satisfied with the sale force and the service. I feel relieved to know I don’t have to search for a place to get a c 4 cars here, and have been very satisfied with the sale force and the service. I feel relieved to know I don’t have to search for a place to get a car. I only go here. More

pleasantly surprised at efforts To sanitize my car but also at checkout Thanks for caring to keep me safe from contaimination. Thank you. Thank you also at checkout Thanks for caring to keep me safe from contaimination. Thank you. Thank you More

I did not receive a call that my vehicle was ready to be picked up. My vehicle was not washed after the service was complete. picked up. My vehicle was not washed after the service was complete. More

I made an appointment to have a problem looked at but they did not tell me about the $150 fee to have it looked at when I made the appointment, instead they waited until I was at the facility to tell me they did not tell me about the $150 fee to have it looked at when I made the appointment, instead they waited until I was at the facility to tell me about the charge, It took them over five hours to get back to me after my appointment (my appointment was at 9 AM they did not contact me until after 2 PM and I tried to contact them 4 times between 11am and 2pm) when I told them I needed to have a estimate done before noon so I could get the car back. Then because they took so long in getting the estimate, they held the car for another day and did not offer a free loaner. And after all this they did not even offer an apology a discount or any other compensation. They followed up after I gave a poor review - but all that was said was “these things happen some days if we get busy”. I asked what was the purpose of an appointment if it was not to be honored, And I was told again “sometimes we get busy”. Basically poor customer service. More