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Fred Martin Nissan - Service Center

Akron, OH

4.7
1,542 Reviews

1,542 Reviews of Fred Martin Nissan - Service Center

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May 09, 2020

Everyone has always been friendly and helpful! I won’t go anywhere else to purchase a vehicle or have it serviced. Thank you for your kind service! More

by KERRYLUCZYK
Recommend Dealer
Yes
Employees Worked With
Brandon Owensby
5.0
This rating includes all reviews, with more weight given to recent reviews.
Patrick Hine
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Troy Dittemore
May 15, 2020 -

Fred Martin Nissan responded

We are happy to have been of great service! Thank you for your 5-Star Review and your business!

May 08, 2020

Nate was awesome, friendly, quick, and efficient. He recommended relevant upgrades/ replacements and didn’t hassle me about them. He let me make my choice. More

by Matt
Recommend Dealer
Yes
Employees Worked With
Nate
May 15, 2020 -

Fred Martin Nissan responded

Matt, we are glad we could help! Thanks for your review!

May 08, 2020

I've been coming to Fred Martin Nissan for several years now and I think the dealership is awesome. Everybody from the sales man to the service man are very knowledgeable. The service department is prompt, More

by LISAWAID
Recommend Dealer
Yes
Employees Worked With
Rich Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 15, 2020 -

Fred Martin Nissan responded

We appreciate your positive review about your recent experience with us! We appreciate your repeat business.

May 08, 2020

The best dealership I've ever been to . from top to bottom everyone is professional, knowledgeable an very reliable, an respectful. Thank you service department as always. Great staff.. More

by Mo
Recommend Dealer
Yes
Employees Worked With
Rich Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Patrick Hine
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ashley Wills-Moore, Jonathan Maas, Brandon Murgatroyd, Jeff Pennell, Denise Law, Troy Dittemore, Jacob Dreher, John Klotz
May 08, 2020 -

Fred Martin Nissan responded

Thank you for the 5-Star Review and your kind words. We are happy to have been of service.

May 08, 2020

Service was good. Just don’t appreciate the pressure of replacing filters when not necessary. Too many emails stating you need to replace them after you have told them no!!!! More

by JULIEACOLLINS5
Recommend Dealer
Yes
Employees Worked With
Patrick Hine
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 08, 2020

It is great being treated right every time you walk in the service department, they are efficient and fast. And they only do the work needed More

by DJCANNONEDO
Recommend Dealer
Yes
Employees Worked With
Rich Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Patrick Hine
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Anita, Denise Law
May 15, 2020 -

Fred Martin Nissan responded

We are very happy to have provided you with such a positive experience! Thanks for your review.

May 07, 2020

Fred Martin always does a great job. They are the BEST! Always do what they say they will do and it is always done right the 1st time. More

by DICKPRATT
Recommend Dealer
Yes
Employees Worked With
Patrick Hine
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jimmy Boone
May 07, 2020 -

Fred Martin Nissan responded

Thank you for the 5-Star Review and your business!

May 06, 2020

Rich Wilson was awesome from start to finish. In dealing with the issues of my vehicle. My experience was nothing short of very professional and courtesy. More

by niftyfifty5000
Recommend Dealer
Yes
Employees Worked With
Holly Rhodes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rich Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brandon Murgatroyd
May 07, 2020 -

Fred Martin Nissan responded

Thank you for the 5-Star Review! We are happy to have been of service.

May 06, 2020

Great friendly employees. Only downfall was my car was left dirty after removing stripping from inside windshield. Pieces of the stripping were scattered on the dashboard. More

by gandl920
Recommend Dealer
Yes
Employees Worked With
Not sure of his name.
May 08, 2020 -

Fred Martin Nissan responded

Hi, we are sorry to hear you had a negative experience. We have forwarded your message to management to look into your visit but was unable to bring up your file with the information provided by Autotrader. Could you please email us at fmcares@fmcars.com with more details of your visit and name and file and we would be happy to assist you further. Thank you.

May 05, 2020

I made an appointment to have a problem looked at but they did not tell me about the $150 fee to have it looked at when I made the appointment, instead they waited until I was at the facility to tell me More

by RYAN.REED
Recommend Dealer
No
Employees Worked With
Troy Dittemore
May 06, 2020 -

Fred Martin Nissan responded

Hi Ryan, we are sorry that your online scheduling and drop off did not go as smoothly as it should have. We do have a notice on the Appointment Confirmation page regarding diagnostic charges, although we should have contacted you once we received the vehicle in overnight drop to review everything. We do have phone records indicating we made contact with you, but it appears as if our communication was not what you expected. As a result of your review we are discussing how we can make our policies more clear to our customers and improve communication. We apologize your experience was not 5-stars, as that is what typically our customers have. Thank you for your comments.

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