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Fred Martin Nissan - Service Center

Akron, OH

4.7
1,542 Reviews

1,542 Reviews of Fred Martin Nissan - Service Center

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June 16, 2020

Complimentary oil change Had an appointment and waited several hours for an oil change. Denise was fine but it took an awful long time to get my oil changed.. More

by Altima Al
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Denise Law
June 16, 2020

unfriendly service. i was made to feel like an idiot. i was looked/stared at rudely from the start while explaining what i needed done. if i didn’t already pay for the oil changes, there is no way i would More

by ?
Recommend Dealer
No
Employees Worked With
Patrick Hine
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 17, 2020 -

Fred Martin Nissan responded

Hello- We are sorry you had a negative experience in our Service Department. This is never something we want to hear from our customers. Without your name we cannot specifically address your visit, but we would like a chance to earn your business back. Please email fmcares@fmcars.com with your name and contact info so that we may reach out. Thank you.

June 16, 2020

Great Service plus the coupon savIng for oil change was an incentive. Thank you. Also liked the lobby area with fresh coffee. That's it . More

by JABSAVED
Recommend Dealer
Yes
Employees Worked With
Patrick Hine
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 20, 2020 -

Fred Martin Nissan responded

Thank you for taking the time to let us know how we did. We hope you have a great day!

June 16, 2020

Thank you for your prompt assistance. Easy to reach via phone or text. Speedy contact with up to date information on vehicle. Fast check out and vehicle ready when stated. More

by jennifer f
Recommend Dealer
Yes
Employees Worked With
Rich Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 20, 2020 -

Fred Martin Nissan responded

Hi Jennifer F, we are very happy to have provided you with such a positive experience! We hope to be of service to you again in the future. Best wishes, Fred Martin Nissan, Llc

June 16, 2020

Oil change and factory recall work All work was completed as promised. It was done in satisfactory time and a loner car provided free of charge! No hassle service or pressure to have wo More

by RMCCLURE1950
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Hine
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rod Nichols
Jun 20, 2020 -

Fred Martin Nissan responded

Thank you for taking the time to let us know how we did. We hope you have a great day!

June 15, 2020

Always great service and customer service is really good . Staff is very professional and friendly. With the Covid 19, everyone was doing their part to reassure all precaution measures were taken. I was ve More

by JPRL123pfrick
Recommend Dealer
Yes
Employees Worked With
Nate Anderson
June 15, 2020

Everything went fine. Serviced quickly. Service people we nice. This is stupid that it has to be twenty five words to say you received great service! More

by KTAPIAN
Recommend Dealer
Yes
Employees Worked With
Patrick Hine
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nate Anderson
Jun 20, 2020 -

Fred Martin Nissan responded

Hello, we appreciate you taking the time to leave us this feedback. We look forward to your next visit! Take care!

June 14, 2020

As always, so professional and caring!!They are always As always, so professional and caring!! They are always courteous! Had me out in less than 45 minutes. I am extremely happy with my service appoint More

by ETESTA6
Recommend Dealer
Yes
Employees Worked With
Rich Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 17, 2020 -

Fred Martin Nissan responded

We are glad we could help! Thanks again for taking the time to leave us this information about your recent visit. Take care!

June 14, 2020

Always great service! They always make it easy! A great product with great service means a lot today. Patrick has been a great service advisor for quite a few years! More

by KMASON2
Recommend Dealer
Yes
Employees Worked With
Patrick Hine
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 17, 2020 -

Fred Martin Nissan responded

We are very happy to have provided you with such a positive experience! Thank you, and have a fantastic day!

June 14, 2020

Everyone I dealt with from service department to the sales team have been professional and pleasant to deal with. I look forward to dealing with in the future. More

by SHAVO12
Recommend Dealer
Yes
Employees Worked With
Holly Rhodes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rich Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 17, 2020 -

Fred Martin Nissan responded

We are very happy to have provided you with such a positive experience! If you have any further questions, please don't hesitate to reach out!

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