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Fred Martin Nissan - Service Center

Akron, OH

4.7
1,539 Reviews

1,539 Reviews of Fred Martin Nissan - Service Center

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June 19, 2020

I had prompt and courteous service. There were no issues, everything was clearly explained and I was asked if I had any concerns or questions (I did not) and they washed my car before returning it to More

by HSUKI50
Recommend Dealer
Yes
Employees Worked With
Patrick- 5 stars!
Jun 23, 2020 -

Fred Martin Nissan responded

Thank you for the 5-Star Review! We are happy hear you were satisfied with your experience.

June 19, 2020

Came in for an oil change. Our service guy, Nate, was very nice and did a great job of explaining everything and got us in and out in a timely manner. More

by Karen
Recommend Dealer
Yes
Employees Worked With
Nate Anderson
Jun 23, 2020 -

Fred Martin Nissan responded

Thank you Karen for the kind words for our team member and your 5-Star Review!

June 19, 2020

I needed a service on my car. Tried to take out a loan I was declined. I understand all that but what makes me mad is I live in W. Akron. It takes me 25 plus minutes just to give there. Why wasn't couldn't More

by MSJAMEESHA
Recommend Dealer
No
Employees Worked With
Rich Wilson
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 22, 2020 -

Fred Martin Nissan responded

Hi There- we are sorry you had a poor experience with our Service Loan application process. You are correct, we should have screened your application with some brief questions over the phone to make sure you met our minimum requirements before you made the drive. We truly apologize this did not happen. We are going to mail you a gas card as a token of our apology. If your situation should change and you meet the requirements of our Service Loan, please contact us again to revise your application. Thank you.

June 19, 2020

Friendliest staff anywhere and very attentive to their customers. This is why I always buy my Murano at Fred Martin Nissan. The dealership is always clean and neat, which is appreciated. More

by MIMIJUDY
Recommend Dealer
Yes
Employees Worked With
Brandon Owensby
5.0
This rating includes all reviews, with more weight given to recent reviews.
Patrick Hine
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lou Kimevski, Nate Anderson
Jun 23, 2020 -

Fred Martin Nissan responded

Thank you for the kind words and your 5-Star Review!

June 18, 2020

Friendly quick and to the point. THOMAS The service was quick they informed me about the problems that I was having with my vehicle that I was not expecting. Gave me a car and and I picked u More

by RLIZA286
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Hine
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 20, 2020 -

Fred Martin Nissan responded

Hi! We're so happy we were able to help you out! We are always more than happy to assist you if anything else comes up. Take care!

June 18, 2020

Oil change Paid attention to social distancing, kept appointment and was done very quickly, had a discount offer so saved on my synthetic change. Everything was More

by JEFF
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nate Anderson
Jun 20, 2020 -

Fred Martin Nissan responded

Thank you for letting our team know how we did! We look forward to helping again in the future. Take care!

June 18, 2020

Appointment time was met and service was quick and efficient! Everyone was nice and polite! Definitely returning for next service on my vehicle. Definitely recommend! More

by Frybrown6
Recommend Dealer
Yes
Employees Worked With
Nate, Ryan Alder, Nate Anderson
June 16, 2020

Thank you for your prompt assistance. Easy to reach via phone or text. Speedy contact with up to date information on vehicle. Fast check out and vehicle ready when stated. More

by jennifer f
Recommend Dealer
Yes
Employees Worked With
Rich Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 20, 2020 -

Fred Martin Nissan responded

Hi Jennifer F, we are very happy to have provided you with such a positive experience! We hope to be of service to you again in the future. Best wishes, Fred Martin Nissan, Llc

June 16, 2020

Complimentary oil change Had an appointment and waited several hours for an oil change. Denise was fine but it took an awful long time to get my oil changed.. More

by Altima Al
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Denise Law
June 16, 2020

unfriendly service. i was made to feel like an idiot. i was looked/stared at rudely from the start while explaining what i needed done. if i didn’t already pay for the oil changes, there is no way i would More

by ?
Recommend Dealer
No
Employees Worked With
Patrick Hine
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 17, 2020 -

Fred Martin Nissan responded

Hello- We are sorry you had a negative experience in our Service Department. This is never something we want to hear from our customers. Without your name we cannot specifically address your visit, but we would like a chance to earn your business back. Please email fmcares@fmcars.com with your name and contact info so that we may reach out. Thank you.

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