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Fred Martin Nissan - Service Center

Akron, OH

4.7
1,539 Reviews

1,539 Reviews of Fred Martin Nissan - Service Center

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July 17, 2020

The service department is wonderful. You drive in, they immediately take your car and give you a phone number to call if you have any questions or concerns. The waiting area is clean with social distancing More

by C-SHAVER
Recommend Dealer
Yes
Employees Worked With
Rich Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 20, 2020 -

Fred Martin Nissan responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

July 17, 2020

Nothing good to say. Second vehicle I bought from the Fred Martin Family and never again. Grant it goodwilling a part is Nissans issue. But with that said during a previous experience with Patrick, in w More

by phat_italian1
Recommend Dealer
No
Employees Worked With
Patrick Hine
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 17, 2020 -

Fred Martin Nissan responded

Hello there- After conferring with the Service Manager, we do see that your vehicle was very out of warranty, so Nissan USA could not offer any assistance. As for three years of oil changes, we do continue to offer 3 years of free oil changes based upon the recommended schedule. Customers that drive significantly more than an average driver may "run out" of free oil changes prior to 3 years of ownership. This is very unusual, as our oil change policy is very generous. Patrick does not believe there was anything negative about your interactions with him, and was surprised by your comments. We do value you as a customer and we are sorry you were left feeling otherwise. Thank you for your comments.

July 17, 2020

Anytime I have taken my car here I get the best service. Patrick is amazing an always responds. I love the text feature it makes such a difference. More

by marceacampbell
Recommend Dealer
Yes
Employees Worked With
Patrick Hine
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 21, 2020 -

Fred Martin Nissan responded

Marceacampbell, we're happy to hear you had such a positive experience with our team! We hope to see you again soon and hope you have a great day!

July 16, 2020

Fred Martin Nissan service representatives were very professional and courteous. Patrick especially was very helpful and responsive. I will continue to take my truck there for service. More

by Colorado22River
Recommend Dealer
Yes
Employees Worked With
Patrick Hine
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 18, 2020 -

Fred Martin Nissan responded

Colorado22river, thank you for your kind words and this wonderful review! We're looking forward to your next visit with us!

July 16, 2020

Patrick is great to work with. He listens to my issues. Reviews it, explains what is wrrong & doesn't push for anything unnecessary. I will bring my car here for service. More

by CRS0502
Recommend Dealer
Yes
Employees Worked With
Patrick Hine
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 18, 2020 -

Fred Martin Nissan responded

Crs0502, thanks for your praise and kind comments about our team. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

July 16, 2020

service took too long oil change took over an hour. The price is also too high compared to service shops around the area . Most are 25 dollars or less, More

by RWDALTON18
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Nate Anderson
Jul 16, 2020 -

Fred Martin Nissan responded

Hello- Our records show that this is your third oil change at our facility. We do apologize for the longer than usual wait time, but our pricing has been consistent. Although we may be priced a bit higher than express locations for some makes and models, our outstanding customer service more than makes up for it. Given the longer than usual wait time, we see that was not the case here, and for that we apologize. We hope you'll give us the change to keep your business, as we certainly appreciate you as a customer.

July 16, 2020

They are always very friendly and take pride in their work. My vehicle is always given back clean in perfect condition, with items done as described! More

by Firelady1310
Recommend Dealer
Yes
Employees Worked With
Holly Rhodes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nate Anderson
Jul 21, 2020 -

Fred Martin Nissan responded

Firelady1310, we are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

July 15, 2020

At dealership’s service department usually get a bad At dealership’s service department usually get a bad wrap. However, I can say that I have never felt more relaxed and confident in the responses and More

by ONEDUCK916
Recommend Dealer
Yes
Employees Worked With
Holly Rhodes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rich Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 18, 2020 -

Fred Martin Nissan responded

Oneduck916, we are so happy to read such a great review about Fred Martin Nissan, Llc! We're looking forward to your next visit with us!

July 15, 2020

We love the way Rich takes care of our service needs. He is top notch! We have always had a pleasant experience at this location. More

by Lou Damsa
Recommend Dealer
Yes
Employees Worked With
Rich Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 18, 2020 -

Fred Martin Nissan responded

Lou Damsa, we are very happy we could provide you with a positive experience! If you're ever in need of more help, please let us know!

July 15, 2020

I was greeted upon entering. Service on my vehicle was done quickly. Everyone was friendly and helpful. Rich was thorough in explaining everything from what he did to what to expect because of Covid. Than More

by KRISTENMOYER
Recommend Dealer
Yes
Employees Worked With
Rich Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 18, 2020 -

Fred Martin Nissan responded

Kristenmoyer, we're so glad that we were able to go above and beyond your expectations! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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