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Fred Martin Nissan

Akron, OH

4.8
2,500 Reviews
We’re Better, We’ll Prove It! Our mission is to provide the highest quality new & used vehicles with world-class customer service. We have over 500 new & used vehicles! Open Monday thru Saturday! We are a proud multi-year recipient of the Nissan Award of Excellence! Any vehicle with a selling price of $10,000 or greater receives our Fred Martin Customer Happiness Guarantee! Our Customer Happiness Guarantee offers our exclusive 15-Day Love It Or Leave It Return Guarantee, 3 Years of FREE Oil Changes, FREE Lifetime Limited Powertrain Warranty, FREE CARFAX Buyback Guarantee, 3 Years of FREE Roadside Assistance and a No Lemon Guarantee! We Service All Makes & Models! Used Vehicles & Certified Pre-Owned Nissans with payment plans and competitive financing rates for everyone! We take anything in on trade! You can even sell us your car outright and get paid the same day! We Know Cars!
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3388 S Arlington Rd

Akron, OH

44312

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Showing 2,500 reviews

May 06, 2020

Rich Wilson was awesome from start to finish. In dealing with the issues of my vehicle. My experience was nothing short of very professional and courtesy. More

by niftyfifty5000
Recommend Dealer
Yes
Employees Worked With
Holly Rhodes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rich Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brandon Murgatroyd
May 07, 2020 -

Fred Martin Nissan responded

Thank you for the 5-Star Review! We are happy to have been of service.

May 05, 2020

I made an appointment to have a problem looked at but they did not tell me about the $150 fee to have it looked at when I made the appointment, instead they waited until I was at the facility to tell me More

by RYAN.REED
Recommend Dealer
No
Employees Worked With
Troy Dittemore
May 06, 2020 -

Fred Martin Nissan responded

Hi Ryan, we are sorry that your online scheduling and drop off did not go as smoothly as it should have. We do have a notice on the Appointment Confirmation page regarding diagnostic charges, although we should have contacted you once we received the vehicle in overnight drop to review everything. We do have phone records indicating we made contact with you, but it appears as if our communication was not what you expected. As a result of your review we are discussing how we can make our policies more clear to our customers and improve communication. We apologize your experience was not 5-stars, as that is what typically our customers have. Thank you for your comments.

May 05, 2020

Rod Nicholes was very knowledgeable and fun to do business with. I would recommend shopping at Fred Martin Nissan for your next vehicle. I love the mustang I purchased! More

by Ryan
Recommend Dealer
Yes
Employees Worked With
Rod Nichols
May 07, 2020 -

Fred Martin Nissan responded

Thank you for the 5-Star Review and your recommendation!

May 05, 2020

pleasantly surprised at efforts To sanitize my car but also at checkout Thanks for caring to keep me safe from contaimination. Thank you. Thank you More

by uhall5990
Recommend Dealer
Yes
Employees Worked With
Patrick Hine
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : The lady taking my credit card. 5 plus plus stars, Ryan Alder
May 07, 2020 -

Fred Martin Nissan responded

We are happy to have been of service. Thank you for the 5-Star Review!

May 05, 2020

I did not receive a call that my vehicle was ready to be picked up. My vehicle was not washed after the service was complete. More

by Kmarchio
Recommend Dealer
Yes
Employees Worked With
Patrick Hine
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 07, 2020 -

Fred Martin Nissan responded

Hi, we are sorry to hear you had a negative experience. We have forwarded your message to management to look into your visit, but was unable to bring up your file with the information provided by Autotrader. Could you please email us at fmcares@fmcars.com with more details of your visit and name and file and we would be happy to assist you further. Thank you.

May 05, 2020

I am very pleased with this dealership. I have purchased 4 cars here, and have been very satisfied with the sale force and the service. I feel relieved to know I don’t have to search for a place to get a c More

by RIWHITE52
Recommend Dealer
Yes
Employees Worked With
Holly Rhodes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Patrick Hine
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jonathan Maas, Lou Kimevski, Denise Law, John Klotz
May 07, 2020 -

Fred Martin Nissan responded

Thank you for your continued business and your 5-Star Review!

May 04, 2020

Service is top notch. They treat your car As though it was theirs. Even washed it, when they were done with it. Went over the invoice and asked if we had any questions. More

by TERRI8991
Recommend Dealer
Yes
Employees Worked With
Younger fellow, I don’t know his name
May 05, 2020 -

Fred Martin Nissan responded

Thank you for the 5-Star Review! We are happy to have been of great service.

May 04, 2020

Great dealership, always helpful and knowledgeable. Brandon delivered my vehicle in the same day, paperwork was super easy, getting another vehicle next year, hopefully delivery will still be an optio More

by FORINGERJ
Recommend Dealer
Yes
Employees Worked With
Brandon Owensby
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brandon Murgatroyd, John Klotz
May 05, 2020 -

Fred Martin Nissan responded

We are happy to hear you had a great experience. Thank you for the 5-Star Review!

May 04, 2020

Thank you Brandon for selling me a great car and for all your hard work to get me the car. I am very happy with my 2017 Jeep Compass. More

by SPACAGNASHARON
Recommend Dealer
Yes
Employees Worked With
Brandon Murgatroyd, John Klotz
May 05, 2020 -

Fred Martin Nissan responded

Thank you for the 5-Star Review and congratulations on your 2017 Jeep Compass!

May 03, 2020

Our sales person was very knowledgeable and helped us get the car that we wanted .We always choose Fred Martin for our vehicle purchases.Highly recommend!!! More

by Gmerlitti
Recommend Dealer
Yes
Employees Worked With
Rod Nichols
May 05, 2020 -

Fred Martin Nissan responded

Thank you for the 5-Star Review and your recommendation!

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