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Fred Martin Nissan

Akron, OH

4.8
2,604 Reviews
We’re Better, We’ll Prove It! Our mission is to provide the highest quality new & used vehicles with world-class customer service. We have over 500 new & used vehicles! Open Monday thru Saturday! We are a proud multi-year recipient of the Nissan Award of Excellence! Any vehicle with a selling price of $12,000 or greater receives our Fred Martin Customer Happiness Guarantee! Our Customer Happiness Guarantee offers our exclusive 15-Day Love It Or Leave It Return Guarantee, 3 Years of FREE Oil Changes, FREE Lifetime Limited Powertrain Warranty, FREE CARFAX Buyback Guarantee, 3 Years of FREE Roadside Assistance and a No Lemon Guarantee! We Service All Makes & Models! Used Vehicles & Certified Pre-Owned Nissans with payment plans and competitive financing rates for everyone! We take anything in on trade! You can even sell us your car outright and get paid the same day! We Know Cars!
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3388 S Arlington Rd

Akron, OH

44312

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Showing 2,604 reviews

October 23, 2020

I felt like service didn't really care about the issues with my truck. After 4 or 5 times bringing it in for the same issue and there is still silicone on the windshield. They should have noticed the pai More

by JESSWORKMAN8
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Patrick Hine
1.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 26, 2020 -

Fred Martin Nissan responded

Hi Jesse- we totally understand why you'd be frustrated by your warranty repair not being completed on the first visit. Your windshield repair was more difficult than expected and required repair at our Collision Center. At first, we attempted to use a 3rd party to repair it, but were able to catch their faulty repair prior to returning the truck to you. You were in a complimentary rental, but unable to let us keep your vehicle an extra day or two to complete the repair properly, so it did take longer than it needed to for the repair to be completed to our satisfaction and to yours. We feel we did our best to accommodate you during this warranty repair, as we drove the rental vehicle to your house on two occasions so that you were not further inconvenienced. If you feel that is still not in acceptable condition, please contact your Service Advisor for next steps. Thank you.

October 23, 2020

Very please with the work that Dave and his team did . We bought a truck for our son and brought it to nissan to have it serviced More

by MELISSALONG719
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Hine
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dave reeves
Nov 10, 2020 -

Fred Martin Nissan responded

We are very happy to have provided you with such a positive experience! Please don't hesitate to reach out to us if there's anything more we can do!

October 22, 2020

They were friendly, kept me informed. Gave me a loner even though I was from out of town. Delivered on time. Location was convenient. Gave me options on pickup More

by Cjt0525
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Hine
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nate Anderson
Oct 29, 2020 -

Fred Martin Nissan responded

We're happy to hear that you had a great service experience with us. We truly appreciate your business and hope we can continue to be of service to you in the future. Take care!

October 22, 2020

I think my car didn’t get 5 star service they tried to charge me just to look at my car and I have a bumper to bumper warranty More

by BAHJAAUSTIN64
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rich Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Patrick Hine
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Denise Law, Nate Anderson
Oct 29, 2020 -

Fred Martin Nissan responded

Hello, we are disappointed to hear that your recent experience was anything less than great. If you'd like to discuss any of your concerns with us further, please do not hesitate to give us a call or stop by. Your satisfaction is of the utmost importance to us, and we're always happy to help. Take care!

October 22, 2020

Super friendly service department and cashier! The service employee let me know what my car needed during my oil change. He was very informative but not pushy!! Thanks Fred martin!! More

by JPLEONINO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rich Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Patrick Hine
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Denise Law, Nate Anderson
Oct 29, 2020 -

Fred Martin Nissan responded

Hello, we appreciate the praise for our service team! We're always happy to help if you ever need anything else. Take care!

October 21, 2020

Always a great friendly experience! From start to finish I never feel like my time is being wasted. Dealership is pleasant and clean and always a hello from my precious salesman. More

by HEATHERKELLEY845
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rich Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 29, 2020 -

Fred Martin Nissan responded

Hi Heather, we're glad to hear that you have such great experiences with us! If there is anything else we can do for you, please don't hesitate to reach out to us. We look forward to seeing you again at your next visit!

October 20, 2020

Josh was great through the whole process. He took care of everything and even took the time to show my wife how to use every option on the car. All I had to do was sign. It was a great experience! More

by CHRIS.FARLIN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh Morosko
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Klotz
Nov 10, 2020 -

Fred Martin Nissan responded

Hi Chris, thank you so much for your positive comments about Fred Martin Nissan, Llc! If you have any further questions, please give us a call. We're always happy to help!

October 20, 2020

Quick and friendly service, opened up the door and let me drive right in and never had to step outside. I will be back for all my needs More

by AGRAFFICEJ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Hine
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 10, 2020 -

Fred Martin Nissan responded

We are very happy to have provided you with such a positive experience! If you have any further questions, please don't hesitate to reach out!

October 20, 2020

What can I say but wow.... Ben Easterling is a absolutely awesome person. He went above and beyond his Job title. Without him I wouldn't have the car I needed and wanted in one vehicle. He made More

by Thomas
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ben Easterling
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Klotz
Nov 10, 2020 -

Fred Martin Nissan responded

Thomas, thank you for your kind review; we are happy to pass along your comments to the team here at Fred Martin Nissan, Llc! Please don't hesitate to reach out to us if there's anything more we can do!

October 19, 2020

I have several luxury brands of cars and the service experience is the same with Fred Martin Nissan. Best they are great! Super nice to deal with. More

by CWERT99
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Hine
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 10, 2020 -

Fred Martin Nissan responded

Thank you for your kind review; we are happy to pass along your comments to the team here at Fred Martin Nissan, Llc! If you have any further questions, please don't hesitate to reach out!

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