Fred Martin Nissan

We had an issue with our 2019 Nissan rogue. Making a noise so she was going down the road. I called him up. He told us to bring it in and they would look at it. Informed me that the drivetrain Making a noise so she was going down the road. I called him up. He told us to bring it in and they would look at it. Informed me that the drivetrain was covered for five years/60,000 miles. It wound up being the transfer case, which was in fact covered. Treated us very very good. More

extremely rude, disrespectful not truthful dishonest doesn’t have good communication, skills, lacks empathy I would never go back there again in my life doesn’t have good communication, skills, lacks empathy I would never go back there again in my life More

Excellent truck, followed up with excellent service! Don't know if the truck or the service, or combo continues to keep this truck running without any break downs! Here again, excellent job!! Don't know if the truck or the service, or combo continues to keep this truck running without any break downs! Here again, excellent job!! More

Have been dealing with Holly and Fred Nissan for years. Even though there are closer dealerships, we won’t go anywhere else. Sales to service are the best! Even though there are closer dealerships, we won’t go anywhere else. Sales to service are the best! More

Service was on time and completed in timely fashion. Friendly atmosphere while waiting. Thank you. Friendly atmosphere while waiting. Thank you. More

I feel that they offer great service and value my time in every visit, not hesitating to answer questions and making sure I understand all the service being performed in my vehicle. every visit, not hesitating to answer questions and making sure I understand all the service being performed in my vehicle. More

Excellent level of customer service. No pressure sales rep. I felt fully informed of all of my options. Lou was very helpful and straightforward. No pressure sales rep. I felt fully informed of all of my options. Lou was very helpful and straightforward. More

I have ordered parts from Fred Martin Nissan in Akron, OH. The first order i received an email stating it was canceled because you did not like the name i was having it shipped to. You took my money $163. OH. The first order i received an email stating it was canceled because you did not like the name i was having it shipped to. You took my money $163.06 and have not refunded it back to my account and your parts department. Then i placed the order again and your website changed my first and last name again. i sent this information to the contact on your website and a Jeremy Shaddix responded to me and told me the details. I then replied to him showing your systems error and that it should not matter whose name is on the ship to if all the payment info matches. You still have not issued my refund as i have contacted my financial institution. Then i ordered the parts again from your parts department. This time the total was $133.95. I have received no order information or updates from you and i have not received any parts. This is not how a business should operate. You have no issues taking my money seconds after my order is placed but for some reason you cancel my order and keep my money. That is not alright. I am not a person that is just going to let Fred Martin Nissan of Avon parts department that your NissanUSA webpage directed me to, to place my order take almost 300$ from me. I have already contacted your consumer affairs team via email and got nothing but a survey and a reply email asking me for my vehicles VIN and proof that i own it. WTH does that matter!! I should be able to order as many parts as i want for any vehicle even if it is not mine. This is NOT AN ISSUE WITH MY VEHICLE but AN ISSUE WITH YOUR DEALERSHIP=/COMPANY TAKING MY MONEY AND NOT PROVIDING ME WHAT I PAID FOR! From a Consumer standpoint this is NOT even close to an ok experience. More

Very helpful dealership! Everyone I spoke to was extremely nice and explained all the information in a manner that was understood. First time car buying experience was awesom Everyone I spoke to was extremely nice and explained all the information in a manner that was understood. First time car buying experience was awesome! More

Amy was easy to work with, great communication, kept me updated through the entire process. updated through the entire process. More