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Fred Martin Nissan

Akron, OH

Overview
Employees
Reviews
Vehicles
4.8
2,517 Reviews
We’re Better, We’ll Prove It! Our mission is to provide the highest quality new & used vehicles with world-class customer service. We have over 500 new & used vehicles! Open Monday thru Saturday! We are a proud multi-year recipient of the Nissan Award of Excellence! Any vehicle with a selling price of $10,000 or greater receives our Fred Martin Customer Happiness Guarantee! Our Customer Happiness Guarantee offers our exclusive 15-Day Love It Or Leave It Return Guarantee, 3 Years of FREE Oil Changes, FREE Lifetime Limited Powertrain Warranty, FREE CARFAX Buyback Guarantee, 3 Years of FREE Roadside Assistance and a No Lemon Guarantee! We Service All Makes & Models! Used Vehicles & Certified Pre-Owned Nissans with payment plans and competitive financing rates for everyone! We take anything in on trade! You can even sell us your car outright and get paid the same day! We Know Cars!
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3388 S Arlington Rd

Akron, OH

44312

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Showing 2,517 reviews

December 30, 2024

Had a problem when out of town. They worked me in the next day and fixed the issue. More

by CS
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rich Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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December 28, 2024

Generally speaking, I hate going to car dealerships, but Gabe made our experience much better than usual. Very friendly and knowledgeable, a true pleasure to work with. Gabe definitely gets 2 thumbs up. My More

by kjkarr97
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Gabe Chambers
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 30, 2024 -

Fred Martin Nissan responded

Thank you for the kind words about our dealership! We apologize for the condition of the test driven vehicles. We will be looking into this and seeing where there may be flaws in our detailing practices. We thank you for your kind review, for your business, and for bringing this to our attention. Thank you again and we look forward to your next visit!

December 28, 2024

Joey was very helpful and kind. The process was easy and quick. I’m very pleased with experience! More

by quillintammy
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Joey DiBiasio
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 30, 2024 -

Fred Martin Nissan responded

Thank you for your kind words and for your business! We're happy to hear we could provide you with a great experience! Thank you again and congratulations on your purchase!

December 28, 2024

I had a great experience at this dealership when buying my vehicle. My salesman, Gabe Chambers, did an AMAZING job. Great at communicating, great at getting me what I wanted, and great at his job. Dealersh More

by Josh Metz
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Gabe Chambers
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 30, 2024 -

Fred Martin Nissan responded

We love to hear it! Thank you for the kind words about Gabe and our team! Congratulations on your purchase and we hope to see you back for the next one!

December 26, 2024

Easy to work with. Holly does all the preliminary work to keep time at dealership minimal. Makes getting a vehicle fun More

by Badel
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Holly Rhodes
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 27, 2024 -

Fred Martin Nissan responded

We love to hear it! Thank you so much for your kind words about Holly and our team! Congratulations on your new Nissan and we look forward to seeing you again!

December 23, 2024

Bought my car for 16 k from them less than a month ago, it broke 2 weeks later. Nothing major just a shift cable from my understanding(they still haven’t told me the exact problem) it’s 5 days later they s More

by Morrisondonovan48
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Patrick Hine
1.0
This rating includes all reviews, with more weight given to recent reviews.
Corey Michalak
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 23, 2024 -

Fred Martin Nissan responded

Hi Donovan. We apologize for your experience. We understand how frustrating it is to be without a vehicle. However, we never push any customer to the back of the line. We make every effort to ensure each vehicle that comes in is treated with the highest level of care and concern. We were able to look at your vehicle on Saturday morning and, unfortunately, it requires a part that we have to get directly from Ford, which we were unable to order on the weekend. We put the order in this morning but, due to the holiday, there is a delay on the part. We are attempting to get this part in and the repair made as swiftly as we can. We again apologize for the inconvenience and for the frustration. We thank you for your review.

Dec 27, 2024 -

Morrisondonovan48 responded

Here we are on day 4 like they said and now there saying not till possible Monday (another day of missed work) and now my third weekend with no car in a row. The customer service has gotten worse then last time and nobody will give me solid answers. Been trying for 30 minutes now to talk to someone abt returning the car and nobody answers there phone. This company is a joke stray far away from it

Dec 27, 2024 -

Fred Martin Nissan responded

Hi Donovan. We have been made aware that a Service Advisor has reached out today regarding this. The vehicle has been in our possession for 8 days. We are unsure where the communication about Monday came from, but the part arrived this morning and we will have the vehicle completed and delivered to you today. We apologize for any miscommunication on our behalf and we thank you for your patience regarding this and for your business.

Dec 27, 2024 -

Morrisondonovan48 responded

So still would have been my second full weekend without my car, and Monday was what was told to me by your service department manager pat, who is incredibly incompetent and needs retrained. I spoke to one very helpful manager after many many days of trying to get insight(Josh his name was, nice guy) and he was the only person to even tell me my cars actual problem what you say is 8 days later. I went a full work week and some without a method of transportation and was never called back about a possible loaner car when I left two messanges with Corey. Terrible service experience hopefully I don’t have to deal with next time, and still can’t fathom a dealership having a problem getting the part for a ford focus wich has been a model for 20 plus years.

December 22, 2024

Gabe did a great job and was a pleasure to talk with. Would recommend to anyone looking for a new or used car. Thanks!! More

by dmaston0923
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Gabe Chambers
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 23, 2024 -

Fred Martin Nissan responded

We love you hear it! Thank you so much for your kind words about Gabe and for choosing our team! We look forward to seeing you again!

December 19, 2024

This was a family experience not just people selling cars. Enjoyed the experience and results!! More

by Fred
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ben Easterling
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Morosko
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amy Bailey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Lamtman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Gurganus
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gabe Chambers
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 20, 2024 -

Fred Martin Nissan responded

Thank you so much for your kind words and for choosing our team, Fred! We're happy to have been able to provide the kind of experience you deserve. If anything else comes up that we can help out with, don't hesitate to reach out! Thank you again and congratulations on your purchase!

December 15, 2024

Everything went fine. They even brought vehicles from other locations. 15 word minimum is to much. More

by Ketr3
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Patrick Hine
5.0
This rating includes all reviews, with more weight given to recent reviews.
Corey Michalak
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gabe Chambers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 16, 2024 -

Fred Martin Nissan responded

Thank you for the kind words and for your business! We look forward to your next visit!

December 12, 2024

As someone who doesn't know a lot about cars, Gabe was kind, helpful, and easy to talk to. Ran into some computer issues during the contract signing, but nothing to ruin my overall experience. More

by jbecke10
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Gabe Chambers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 13, 2024 -

Fred Martin Nissan responded

We're happy to hear that Gabe and our team could help out! Thank you for your kind words and for choosing our team. We hope to make your next experience even better!

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