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Fred Martin Ford Mercedes-Benz
Youngstown, OH
943 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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943 Reviews of Fred Martin Ford Mercedes-Benz
January 25, 2024
I was hoping this review did not need to be written, but multiple people at this dealership let me down. I purchased a vehicle from Alec Barone at Fred Martin Ford in early November 2023, sight unseen an multiple people at this dealership let me down. I purchased a vehicle from Alec Barone at Fred Martin Ford in early November 2023, sight unseen and planned to have it shipped to where I live. I found the vehicle I wanted, and through him, was assured the vehicle had zero body damage, with the exception of a couple door dings. The pictures I was shown did not show any damage that I could tell. Perhaps the lighting shaded it. When I received the car, that was not the case. The right front fender had previous damage that was covered by touch up paint on both the fender and the colored fender cover that goes around the wheel well. I then got John Navarro involved, new car manager at the dealership. He assured me this is not how they do business and please get an estimate of what the costs would be to fix the car at my local Ford Dealership. I did that. He did not like the quote I received and began to pick at it. "They are charging like you were in an accident.". It is now January 25th, 2024 and we still do not have any resolution to the matter. I was assured we would get this handled amicably. We have not because Mr. Navarro has now stopped responding to my requests. The damage will cost over $2,000 to get fixed. Not such a great deal any more. Beware when dealing with managers and employees here that tell you they will help, and then do not like the answer when you present them with the information THEY requested. More
by uwpalum
Employees Worked With
Alec Barone, John Navarro
January 24, 2024
Jeff is who we always go see for any of our car needs! Him and Nikki really are the best at getting you in the car you want with fantastic rates, I would recommend them to anyone! Thank you guys again for Him and Nikki really are the best at getting you in the car you want with fantastic rates, I would recommend them to anyone! Thank you guys again for all your hard work! We love our New 2024 Ford Edge! More
by hkirsten3698
Employees Worked With
Jeff Jewell
January 20, 2024
Everyone at Fred Martin Ford was just wonderful to work with, especially Nick. We will definitely be back to see Nick again when the time comes for another new vehicle. with, especially Nick. We will definitely be back to see Nick again when the time comes for another new vehicle. More
by Kellifahndrich
Employees Worked With
Nick Reuff
January 18, 2024
Laura and Denis were fabulous to deal with. The whole process of trade in/purchasing a 2015 Mercedes was very pleasant. I will say that when I picked up the 2015 MB, the car was not detailed The whole process of trade in/purchasing a 2015 Mercedes was very pleasant. I will say that when I picked up the 2015 MB, the car was not detailed very well and Denis also agreed that it was not up to standard. There was an issue with my heated seat sensor and the dealership is replacing that as soon as the part comes in. At that time, Denis will ask that the car be detailed correctly. Denis was great at helping me, as was Laura. More
by reikisue
Employees Worked With
Ben Avnet, Denis Hernandez
January 15, 2024
Curt and Carrie were fabulous and very helpful. Everyone at Fred Martin Ford is wonderful! I highly recommend this dealership to EVERYONE! Everyone at Fred Martin Ford is wonderful! I highly recommend this dealership to EVERYONE! More
by Rockjoanne
Employees Worked With
Curt Putnam, Hiedi Burman, Ben Avnet
