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Fred Haas Toyota World

Spring, TX

4.8
3,116 Reviews

20400 I-45 North

Spring, TX

77373

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Showing 3,116 reviews

April 08, 2022

My salesman Michael is first class! I have sent several people to him and they all say it was the best car buying experience they have ever had. Michael always takes the time to answer More

by kstanley3369
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Doherty, Randy Reiter
Apr 08, 2022 -

Fred Haas Toyota World responded

kstanley3369 - thank you so much for this detailed feedback! I will be sure to share your kind words with the team. Visit again soon and drive safe!

April 07, 2022

Purchased our first new Tacoma a few days ago and we couldn't be happier! They made us feel very welcome and answered any questions we have very thoroughly. Loved the atmosphere and and the level of ser More

by Dwbennett7770
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Noy Khouanmoung, Mark Ragsdale
Apr 08, 2022 -

Fred Haas Toyota World responded

Dwbennett7770 - thank you for this awesome review! We know you'll absolutely love your new Tacoma!

Apr 12, 2022 -

Dwbennett7770 responded

Made my first car buying experience easy and comfortable.

April 07, 2022

***Don’t buy the tint! *** I recently purchased a Toyota RAV4 from Fred Haas Toyota World in Spring, TX. I paid $895 for window tint only to find out the dealership wants More

by JD
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Hector Gutierrez
Apr 08, 2022 -

Fred Haas Toyota World responded

Jared - we are sorry to hear we didn't meet your expectations. We would like to speak with you and work towards a resolution. When you have a moment, please reach out to us at (281) 296-5308 and ask for Customer Relations Manager, Joe Salazar.

Apr 09, 2022 -

JD responded

Rather than send me this impersonal automated response why not engage in the $0.00 VIP Follow-Up that I paid for and look in your database, find my phone number and give me a call? The vehicle was purchased last week. Ask your sales guy Hector Gutierrez if he has received any noteworthy complaints this week as I'm sure he'll be able to point you in the right direction. I look forward to hearing from you and the readers of this will be happy to see your public affirmation that you were in able to contact me because they might otherwise think your commitment to customer satisfaction is less than advertised.

Apr 09, 2022 -

JD responded

In full disclosure I did attempt to resolve this issue privately before stating these facts online publicly. I have already received a quote of $700 to tint my side and back windows with medium-grade ceramic tint ($450) plus apply a very high grade nano-ceramic clear tint to the front windshield ($250). This is $195 dollars cheaper, for more for more product (you won't tint the front windshield), than the industry low end tint offered by your company. I don't begrudge anyone from making profit but by any reasonable measure the price of the tint job sold by your company is radically higher than other competitors. Worse yet the degree of the difference was never disclosed. IMHO the transaction reaks of subterfuge and greed.

April 01, 2022

Excellent service, excellent salesman, people in financing are great, treat well the customer, but they need a better coffee More

by Alejandro
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Hector Gutierrez
Apr 11, 2022 -

Fred Haas Toyota World responded

Alejandro - thank you for this awesome five-star review!

April 01, 2022

Hector and Mark were awesome! They are reliable, easy to contact and would attend to all my questions and concerns More

by A. Adea
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Ragsdale, Hector Gutierrez
Apr 11, 2022 -

Fred Haas Toyota World responded

A. Adea - thank you for this awesome feedback! We are agree - Hector and Mark are fantastic!

March 31, 2022

Sales to financing were great! No pressure buying experience. Super friendly staff with an expedited process! More

by tmarae
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Hector Gutierrez
Apr 11, 2022 -

Fred Haas Toyota World responded

Tmarae - thank you for the five stars!

March 26, 2022

The best car buying experience ever. Miguel Castaneda was knowledgeable and extremely professional. It took us less than 2 hours to complete the whole process. We came with a pre approva More

by K.J-PascoalSantos
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Miguel Castaneda, Juan Daniel Montoya
Mar 28, 2022 -

Fred Haas Toyota World responded

K.J-PascoalSantos - thank you for this fantastic review! We know you'll absolutely love your new truck. Please do not hesitate to reach out to us if you need to!

March 24, 2022

Great service and follow-up from Hector. My expectations were met, keeping me posted and getting me the car that I needed, even though the lack of inventory we are experiencing in the indust More

by Rick
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Hector Gutierrez
Mar 24, 2022 -

Fred Haas Toyota World responded

Rick - thank you for this awesome review of Hector! We hope to see you again soon!

March 22, 2022

Great experience dealing with Hector and Fred Haas! Everyone was friendly, courteous, and helpful. Very pleased with my truck! More

by JBrow
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jennifer Welch , Hector Gutierrez
Mar 23, 2022 -

Fred Haas Toyota World responded

JBrow -thank you for your five-star review! We know you'll love your new truck!

March 19, 2022

Have been very happy with service and personnel for over 30 years. Getter did a great job with my choice of vehicle. More

by hellail.odile
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kris Yoosefi, Rene Reyes, Michael Doherty, Gio Guzman, Hector Gutierrez
Mar 23, 2022 -

Fred Haas Toyota World responded

hellail.odile - thank you for your review! We hope to see you again soon!

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