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Fred Haas Toyota World

Spring, TX

4.8
3,047 Reviews

20400 I-45 North

Spring, TX

77373

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Showing 3,047 reviews

September 25, 2023

Excellent experience at Fred Haas Toyota World. Highly recommend working with Dana and Esther. She is the best! More

by trig39
Trade-in Experience
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dana "Kingfish" Thibodeaux, Esther Garza
Sep 25, 2023 -

Fred Haas Toyota World responded

Thank you for taking the time to share your feedback with us, trig39. We're delighted you enjoyed your customer service experience with Dana and Esther. We appreciate your kind words and hope to welcome you back again. Have a wonderful day!

September 23, 2023

Esther did a fabulous job explaining the vehicle and Darrell Brooks is a stellar salesman. More

by Bgweiss314
Recommend Dealer
Yes
Employees Worked With
Esther Garza
Sep 25, 2023 -

Fred Haas Toyota World responded

Thank you for your kind words about Esther and Darrell, Bgweiss314. We're delighted that they were able to help you find the perfect vehicle and that you had a positive experience with us. We hope to see you again and thank you again for choosing Fred Haas Toyota World. Have a nice day!

September 22, 2023

I was available to do everything by email and txt on the deal and went i got there i was available to do everything we less that 2 hrs and they didn't get mad or try to screw me up because i was we me o More

by Kenny
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Cristina Cedillo
Sep 25, 2023 -

Fred Haas Toyota World responded

Thank you for your kind words, Kenny. We're delighted that our team accommodated your communication preferences and completed the deal promptly. We're grateful for your business and look forward to serving you again. Have a nice day!

September 22, 2023

We had a very positive experience in mybuying a new car. Eddie was great straight forward and to the point, worked quickly and courteous followed through on everything he said he would do. Miguel did a grea More

by sandystuff
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Miguel in Finance, Eduardo "Eddie" Carrizales, Esther Garza
Sep 25, 2023 -

Fred Haas Toyota World responded

Thank you for your kind words about your experience at Fred Haas Toyota World, sandystuff. We are delighted to hear that Eddie, Miguel, and Esther provided you with exceptional service and were able to assist you in finding the right car, explaining finance options, and demonstrating the features of your new vehicle. We hope you enjoy your new car and look forward to welcoming you back!

September 21, 2023

Beth Is my go to all the time I buy cars from her and she is great Esther did great job showing me all the great things my new Camry can do for me More

by Venegas
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Beth, Esther Garza
Sep 21, 2023 -

Fred Haas Toyota World responded

Thank you for your five-star review, Venegas! We are delighted that Beth and Esther provided you with an excellent experience. We hope you enjoy your new Camry and look forward to serving you again. Have a nice day!

September 21, 2023

We loved working with Dana. He was very personable and helped us get the vehicle we wanted. Esther was extremely helpful in answering all of our extraordinary amount of quest More

by llleg5990
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dana "Kingfish" Thibodeaux, Esther Garza
Sep 21, 2023 -

Fred Haas Toyota World responded

Thank you for taking the time to share your positive experience with us, llleg5990. We're glad that Dana and Esther's customer service exceeded your expectations. Your satisfaction is important to us, and we look forward to serving you again. Have a nice day!

September 20, 2023

Esther is amazing! She is very knowledgeable and got me acquainted with my car! Great experience!! More

by Mai.duong
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Esther Garza
Sep 20, 2023 -

Fred Haas Toyota World responded

Thank you for your kind review, Mai.duong! We're delighted that Esther gave you an excellent experience and helped you get settled with your new car. Your feedback is greatly appreciated, and we look forward to serving you again. Have a nice day!

September 19, 2023

It has been three weeks since the dealer recommended that my driver axle needed replacement. They deemed the repairs critical but did not have the part. When I got the quote for the repairs (3 weeks ago), I More

by rugano67
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Denis, Garcia
Sep 20, 2023 -

Fred Haas Toyota World responded

Thank you for sharing your feedback with us, rugano67. We apologize for any inconvenience you've experienced regarding the repair process and the delay in arranging a loaner vehicle. We take your concerns seriously, and we'd like to address them promptly. To ensure we resolve this matter to your satisfaction, please reach out to our Customer Relations Manager, Joe Salazar, at (281) 296-5308, at your earliest convenience. We value your business and look forward to hearing from you soon.

Sep 21, 2023 -

rugano67 responded

Thank you for the prompt reply! I will be calling you tomorrow

Sep 23, 2023 -

rugano67 responded

THIS IS AN UPDATE I called Mr. Salazar two days in a row, leaving voicemail on both occasions but I am yet to get a call back. THE HISTORY: Tuesday, August 21 Hello from Fred Haas Toyota World, reply reply STOP to this if you DO NOT want to receive texts about your vehicle. To start getting texts again reply START to 69357 Hi Watson! Thank you for choosing Fred Haas Toyota World for your vehicle service needs 9:41 AM START (me) 9:41 AM Below you will find the initial results of your Multi Point Inspection. Please review this items here: https://menu.flathatsystems.com /reviewServices/1019/30012820/rvwucXLi?medium =sms 11:33 AM Left dealership after advised the Axle was not in stock Saturday, September 2 Good morning Sir it's Dennis at Toyota, Just tried returning your call but it look like the Axle is estimated to arrive on the 9th of this month. Once here I will contact you, have a great weekend Sunday, September 17 Hi, how much longer do I have to wait for the Axle to 4:21 PM delivered at your location? Monday, September 18 Hi Sir, new updated ETA is now 10/3. They are on a nation wide back order thank you 3:33 PM The vehicle is not safe to drive, can I get a loaner since the 4:38 PM vehicle is still under warranty? Yes sir. Let me put together a reservation, get rental approval and I will reach out to you 4:30 PM 4:31 PM I would truly appreciate that Friday, September 22 Good Morning, you told me that it would take 24 hrs (phone conversation on 9/18), for a loaner to be approved, Its now 96 hrs nd haven't heard from 6:59 AM you. That is very dissappointing. Saturday, September 23 Good morning sir, we are still working on trying to get this approved as soon as possible. Certain things like this are out of our control since warranty cars for repairs like are usually not offered a rental. As soon as we hear back from Toyota directly I will let you know. Thanks 7:24 AM Tuesday, September 26 Good morning sir, It's Dennis again. I've tried calling you several times to let you know yesterday afternoon the rental was approved and to swing on by so we can get you into a car with Enterprise. Thanks again 9:25 AM 9:26 AM Ok, I am on my way *** Five minutes later, Dennis calls me to inform me that Enterprise does not a rental available and they will call me before 4 pm. No call at 4 pm. I called at 4:30 but no answer from Dennis. *** Called on September 27: No answer/left voicemail *** Called on September 28 No answer/left voicemail

September 19, 2023

Beth and Esther were a great help and explained a lot of the features highly recommended More

by mrk55
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Beth, Esther Garza
Sep 20, 2023 -

Fred Haas Toyota World responded

mrk55 - Thank you for your positive review! We're delighted that you had an excellent experience with Beth and Esther. Have a nice day, and we hope to see you again!

September 19, 2023

Rebekah did an excellent job and mad new car experience eady . Esther did an excellent job teaching us how our new car operates. More

by ernie77539
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Rebekah Best, Esther Garza
Sep 20, 2023 -

Fred Haas Toyota World responded

ernie77539 - Thank you for your kind words! We're thrilled you had a great experience with us, especially Rebekah and Esther. We appreciate your business and hope to see you again. Have a nice day!

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