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Fred Haas Toyota World

Spring, TX

4.8
3,040 Reviews

20400 I-45 North

Spring, TX

77373

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Showing 3,040 reviews

October 21, 2024

2015 Sienna: Took this vehicle to body shop following accident, air conditioner was not working well following repair where it was working previously. A/C was reported to have been discharged and recharg More

by Matt Bruning
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Joe Woods, Mark Wood, Connie Estes
Oct 21, 2024 -

Matt Bruning responded

I’m also assuming the clicking/clunking noise that started after the cv joint repair is likely due to over torque of the axle nut.

Oct 22, 2024 -

Fred Haas Toyota World responded

Thank you for your review, Matt. We sincerely apologize for the multiple issues you've experienced with your Sienna and Tundra. We understand your frustration and assure you this doesn't reflect our service standards. We're committed to addressing these concerns and any other issues you have soon to ensure your satisfaction. Please feel free to call (281) 296-5308 to get in touch with our Customer Relations Manager, Joe Salazar. We appreciate your business and hope to talk to you shortly.

October 15, 2024

Jimmy was nice, polite, and kind to work with. Esther was great in explaining the new features! More

by Libertydeb12
Trade-in Experience
Recommend Dealer
Yes
Employees Worked With
Jimmy Nuey, Esther Garza
Oct 15, 2024 -

Libertydeb12 responded

Appreciate all the good help and service!

Oct 16, 2024 -

Fred Haas Toyota World responded

Libertydeb12, we're delighted you had a great experience with Jimmy and Esther! Thank you for taking the time to share your 5-star review. We value your business and look forward to serving you again!

October 15, 2024

Fred Haas Staff is highly professional. Pete was super nice. Love working with Karl in finance. Esther is lovely… very helpful More

by Sgbuckley39
Trade-in Experience
Recommend Dealer
Yes
Employees Worked With
Pete Ramirez, Esther Garza, Karl Erazo
Oct 16, 2024 -

Fred Haas Toyota World responded

Thank you for your kind 5-star review, Sgbuckley39! Our team takes pride in providing excellent service, and we’ll share your feedback with Pete, Karl, and Esther. We appreciate your business and look forward to serving you again!

October 09, 2024

Only provided 1 key fob, expected me to buy the 2nd key fob. Owner manual indicates the vehicle should have 2 key fobs. More

by z-bo
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jimmy
Oct 09, 2024 -

Fred Haas Toyota World responded

Thank you for your review, Z-bo. We're sorry for any confusion regarding the key fobs. Upon review, there's an ongoing manufacturer recall affecting the vast majority of second keys, with fixes prioritized by purchases dating back to October 2021. We'd be happy to discuss this further and answer any other questions. Please get in touch with our Customer Relations Manager, Joe Salazar, at (281) 296-5308. We appreciate your understanding and look forward to speaking with you soon.

October 03, 2024

Excellent service from Jimmy and Esther! Very helpful and smooth process! I recommend Fred Haas More

by Anonymous
Trade-in Experience
Recommend Dealer
Yes
Employees Worked With
Jimmy Nguy, Esther Garza
Oct 04, 2024 -

Fred Haas Toyota World responded

Thank you for the five stars!

October 02, 2024

Fabulous working with Eduardo a Esther was terrific to work with as well. See Fred has Toyota. More

by mikemartin10
Trade-in Experience
Recommend Dealer
Yes
Employees Worked With
Eduardo A, Esther Garza
Oct 02, 2024 -

Fred Haas Toyota World responded

mikemartin10, we're delighted you had an exceptional experience with Eduardo and Esther! Thank you for taking the time to share your feedback. We appreciate your business and look forward to serving you again!

October 02, 2024

Sharon was wonderful. I will recommend her in the future. Esther was absolutely amazing and very knowledgeable. More

by Deb05
Trade-in Experience
Recommend Dealer
Yes
Employees Worked With
Sharon Vaugn, Esther Garza
Oct 02, 2024 -

Fred Haas Toyota World responded

Thank you, Deb05, for your kind review! We're thrilled to hear that Sharon and Esther provided such exceptional service. We're grateful for your recommendation and look forward to serving you again soon!

October 02, 2024

Super helpful and efficient. Great to work with Dana and Esther.highly recommend them here More

by guhm
Trade-in Experience
Recommend Dealer
Yes
Employees Worked With
Dana T, Esther Garza
Oct 02, 2024 -

Fred Haas Toyota World responded

Thank you so much for your 5-star review, guhm! Your recommendation means a lot to us, and we're glad you enjoyed your time with Dana and Esther. We're always striving to deliver exceptional experiences and look forward to serving you again in the future!

September 28, 2024

Terrible service. On 09/27/2024 we went to Fred Haas to get our highlander serviced. The service was running behind, so we told them we needed our baby chair since w More

by Jorge Calderon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Taylor Webb
Sep 30, 2024 -

Fred Haas Toyota World responded

Thank you for bringing this to our attention, Jorge. We regret to hear about this unsatisfactory experience and apologize for any inconvenience or frustration. Your feedback is important to us and has been shared with our team for review. Please get in touch with Joe Salazar, our Customer Relations Manager, at (281) 296-5308 to share any further details about your visit and if there's anything else we can do to help. We appreciate your patience and hope to speak with you shortly.

September 28, 2024

I just bought a pre-owned Acura from the dealership, and I had a fantastic experience with Jose Espinosa. His communication was outstanding, keeping me informed every step of the way. The Acura is in great More

by Alex
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jose Espinosa, German Rivera
Sep 30, 2024 -

Fred Haas Toyota World responded

Thank you for the 5-star rating, Alex! We're delighted to hear about your customer experience with Jose. We're glad you're happy with your Acura and look forward to serving you again for future automotive needs. Have a nice day, and take care!