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Fred Haas Toyota World
Spring, TX
3,116 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 3,116 reviews
December 03, 2018
Looking for the best used car for my money looking for a good used truck and had a few bites on a cool ride every one is so nice Brittani foster was vary help full looking for a good used truck and had a few bites on a cool ride every one is so nice Brittani foster was vary help full More
by Izzy
Employees Worked With
Brittany Foster
November 28, 2018
Traded in a Honda Insight for a Subaru Crosstrek We were impressed with professional, friendly, low-pressure sales experience. We test drove on a Sunday and came to an agreement on a follow-up offer We were impressed with professional, friendly, low-pressure sales experience. We test drove on a Sunday and came to an agreement on a follow-up offer two days later. Trade-in negotiation was short. More
by Steveo
Employees Worked With
Mauricio Coto, Miguel Castaneda
November 27, 2018
Great sales rep Brittany is an awesome sales rep. She answered all of my questions and came up woth ways to beyyer help my needs for a car. I definitely recommend giv Brittany is an awesome sales rep. She answered all of my questions and came up woth ways to beyyer help my needs for a car. I definitely recommend giving her a call for all your car needs. More
by Amandavinroe83
Employees Worked With
Brittany Foster
November 27, 2018
Best experience Brittany was amazing, she answered all of our questions, ahowed us what she knee ahe could get ua in and what was beat suitable for us. She is truly a Brittany was amazing, she answered all of our questions, ahowed us what she knee ahe could get ua in and what was beat suitable for us. She is truly amazing and we will continue to come back to her for other cars. More
by Meredith Roeben
Employees Worked With
Brittany Foster
November 22, 2018
Terrible Experience Worst customer service I've ever experienced! I will NEVER go back. Brought in my Sienna because I wanted to use my warranty. Was told that I would ha Worst customer service I've ever experienced! I will NEVER go back. Brought in my Sienna because I wanted to use my warranty. Was told that I would have to wait until they did a diagnostic on my van (which would cost me $130)& I was told it would be 3-4 hours before they could get it looked at even though I had an appointment! (It actually took them 5 & a half hours just to diagnose it.) I had been told I would get a replacement when the appt was made. I call my husband and have him call the service advisor to see what's going on. He calls, calls me back, calls Toyota back and he asks to speak to a manager. The manager 'refused' to take his call! So, I rented my own rental car on my own dime so that I can get out of there. I wasn't called until 5 & 1/2 hours later with the diagnostic results (and they had suggested that I sit there and wait for it)! Their 'diagnosis' was that my front strut was bent, 2 of my (4-6month old) tires were ruined & that my brakes needed to be done immediately. I was told that it was dangerous to drive. My service advisor said that what I needed done to my car was not eligible to be paid for with the warranty. I decided that I was going to take it elsewhere to be fixed. My bill for the diagnostics was not $130 like they said it would be.. The cashier noticed this and went to go ask about it, came back, said that it was indeed right but wouldn't tell me what the extra charge of $19.50 was even for! I am so beyond furious at this point and they were closing so I just paid the bill (because what else am I supposed to do- they still have my keys) & I cannot get out of there fast enough! After I get my car all fixed elsewhere, I remember Toyota had said that I needed brakes. Toyota had said that it was dangerous, which worried me, so I asked where I was having it done if they had done that too. No, but let's go check again. I follow him out to my car, he shows me what it looks like. It was not what Toyota had claimed on my diagnostic report (that they not only had me pay them for, but had made me pay extra on). Only one tire had to be replaced, not the 2 Toyota had claimed.(Plus Toyota did not even have all of the broken parts that had needed to be replaced on their diagnostic report either). Fred Haas Toyota World had been so unbelieving rude to me AND I had to pay more for a diagnostic report for who knows what reason AND the report had incorrect information on it anyway (Also, Toyota said that they were going to have to do my brakes which also did not need to be done, which I found out later from the mechanic I did use). I had paid Fred Haas Toyota World $151.11 for a service that costs $130, and it had incorrect information on the entire report. I showed it to the people fixing my car and they literally laughed at it in disbelief! Toyota diagnostic reports cannot be trusted as fact. The 'service advisor #5882' (I'll leave out their actual name to save them some embarrassment), this person should be fired in my opinion- absolutely horrible customer service that was intensified immensely due to that employee's attitude. I am beyond furious with the Toyota experience that I got that day at Fred Haas Toyota World! I will never go back. More
by LisaG
Employees Worked With
Erica Thompson
November 20, 2018
Great experience as always!! My wife and I have been customers of Fred Haas Toyota World for almost 20yrs. Obviously since we are repeat customers, we have had great experiences e My wife and I have been customers of Fred Haas Toyota World for almost 20yrs. Obviously since we are repeat customers, we have had great experiences every time we purchase a vehicle. This experience continues with the service staff as well. We plan to be lifetime customers!!! More
by RBorel
Employees Worked With
Jimmy Nguy
November 15, 2018
Sales review Mauricio did a fabulous job getting me a deal on a used car! Great customer service. Great follow through and very very fast sales process. Mauricio did a fabulous job getting me a deal on a used car! Great customer service. Great follow through and very very fast sales process. More
by EL8892
Employees Worked With
Mauricio Coto
November 03, 2018
Customer service Great buying experience and amazing customer service!!First time buyers will really wanna come see you guys!The process was smooth and enjoyable!Go Ch Great buying experience and amazing customer service!!First time buyers will really wanna come see you guys!The process was smooth and enjoyable!Go Check them out ! More
by CarLover267
Employees Worked With
Brittany Foster
November 02, 2018
Getting prices I had Brittany foster hep me and she was absolutely amazing! She had answers for every question and more, I will definitely be recommending her for ot I had Brittany foster hep me and she was absolutely amazing! She had answers for every question and more, I will definitely be recommending her for other shoppers! Best experience at a dealership by far! More
by Faithd92
Employees Worked With
Brittany Foster
October 31, 2018
Amazing customer service I've decided to purchase my vehicle here because of the amazing staff!! Willy has made my experience phenomenal. He wasnt a high pressure sales men li I've decided to purchase my vehicle here because of the amazing staff!! Willy has made my experience phenomenal. He wasnt a high pressure sales men like all the other dealerships I've been to. He is the sole reason I've decided to purchase my vehicle here. I would highly recommend this place. He was truly concerned with my wants & needs. More
by Ramirez6382
Employees Worked With
Willy Gutierrez
