Fred Haas Nissan

Johnny Boy was very helpfuland knowledgeable! It was a great experience. Will come back again. It was a great experience. Will come back again. More

Johnny was amazing. Very knowledgeable and helpful. I am very happy I got the exact vehicle I wanted Very knowledgeable and helpful. I am very happy I got the exact vehicle I wanted More

Fred Haas has the most awesome customer service. My salesman Jessie Norris knows how to work a deal and was extremely professional. My salesman Jessie Norris knows how to work a deal and was extremely professional. More

Star Norris was my sales person. She was fabulous, helpful, and very professional. I will recommend her ti family and friends. She was fabulous, helpful, and very professional. I will recommend her ti family and friends. More

I talked to Frank through txt for a nissan kicks S for about a whole week. he mentioned they have one just in. even took pictures to show me, but he tried to trick me by saying "the kicks is in" without l about a whole week. he mentioned they have one just in. even took pictures to show me, but he tried to trick me by saying "the kicks is in" without letting me know it's not the same model that i was looking for. So i blieved him. And then he told me to go in for a test drink, while we are there he drove us around the parking lot acting like he can't find the car. And right then he started suggesting another car. We went straight to the question "Where is the Kicks S?" he then told us it's not in. We walked out right away. It was all a trick for us to go in. It was a waste of time and gas. Would never go there to purchase a car. Thanks for nothing BECAREFUL THEY WILL SHOW YOU PICTURES OF CARS JUST SO TO TRICK YOU TO GO IN. More

Clean, bright, and attentive Staff. Johnny boy was awesome in answering my questions before we got to the dealership. Johnny boy was awesome in answering my questions before we got to the dealership. More

Great experience, worked with sales staff and arrived at a mutually beneficial arrangement. Staff are very helpful. a mutually beneficial arrangement. Staff are very helpful. More

Great sales person Linden Collins and real nice car. Will do business again here for sure Will do business again here for sure More

My experience with Starr Norris was Fanominal! When it comes too Starrs she's Worthy of Five of'M! Thank y'all! When it comes too Starrs she's Worthy of Five of'M! Thank y'all! More

TL;DR: 1st finance manager (David) didn't know what was going on prior to our meeting; payments were almost 50% more. 2nd finance manager (Jonathan), added a $5200 extended warranty and GAP insurance witho going on prior to our meeting; payments were almost 50% more. 2nd finance manager (Jonathan), added a $5200 extended warranty and GAP insurance without our knowledge or consent. Dealer add-ons are non-negotiable $4995. My wife and I went in to look at a Lincoln Navigator L Reserve. The salesperson that greeted us at the door, Kaylum, was an absolute pleasure to deal with. I cannot say enough good things about this gentleman. He truly went above and beyond to make us feel valued and understood. After going through our financial requirements and credit application with Kaylum Tuesday evening, we waited for the finance department to run our credit Wednesday morning. As such, we returned the next morning and sat in David's (finance manager) office to go over options. We didn't know the sale price, add-ons, etc he was working with, he simply presented the finance charge, monthly payment, and term. His numbers weren't close to our budget, likewise he started asking about our ideal monthly payment. Keep in mind, the previous evening, we went back and forth about what we'd like to pay each month. I was put off (having to repeat myself) after spending 1+ hour with sales the night before. He opened our folder and I was able to point out the document we were working on the previous night. It might be argued David couldn't possibly know what was discussed prior to his involvement but suffice to say, as a finance manager, it's his duty to be informed. I had to excuse myself due to work obligations. Later that evening, my wife and I returned and had an opportunity to speak with another finance manager, Jonathan. He presented a more attractive monthly payment and better term. It was still higher than what we discussed the previous day but it was manageable. I wasn't clear exactly what numbers he was running (base price, add-ons) so I asked for clarification. That's when he disclosed the price of the vehicle, extended 3rd party warranty, GAP insurance, TTL, etc. I was shocked, disappointed and insulted that a finance manager would automatically add an extended warranty without our approval or consent. I asked him to recalculate the numbers by taking off the warranty and he informed me the lender approved our deal based on the vehicle being covered under warranty. He also sweetened the warranty deal by adding free oil changes. After quite a bit of back-and-forth, discussing our modest trade-in, he offered an additional $500 to our trade if we would accept the warranty. As you can surmise, Jonathan went on about the benefits of a warranty, how I couldn't possibly fix things that go wrong with the vehicle, and so on. He also repeated something about one of his managers was a previous general sales manager (or something of the sort) and no matter what we add or remove, he's going to get the money (loosely paraphrased). Apart from the sale price of the vehicle, the extended warranty was $5200. Additionally, there's a non-negotiable $4995 dealer add-on that includes (to the best of my recollection) environmental protection, window tint repair, nitrogen-filled tires, LoJack installed (unclear if tracking is included). That's almost $10,200 not including GAP insurance cost (the price escapes me now). In David's office there's signage in both English and Spanish, advising the activities in his office are being recorded by video and audio. Jonathan's office didn't have the signage but there is a camera on a cabinet. Just in case a manager may choose to question my integrity, I highly encourage him/her to review the footage. The way the finance department treated us, insulting at best, is more than enough to never do business with Fred Haas Nissan. Furthermore, even if they were to try to make things right, it's only because I publicized their unscrupulous business practices on a public platform. UPDATE 11/11/2022 11:15 AM Finance manager Carlos called to see if there was anything they could do to salvage the sale. I had to keep repeating myself: I don't want to do business with them. I even said, "you didn't even offer an apology". He replied, "if you want me to apologize I will but that's not going to resolve anything." That put me over the top; manipulators will always turn things around and make it about you. I told him that. Then, 45 seconds after I made that statement, Carlos accused me of opposing his help. More