Fred Haas Nissan

Used Car purchase using Costco Auto Program I used Costco's Auto Program to locate a used Altima and was directed to Fred Haas by the service. When arriving there was some initial confusion abou I used Costco's Auto Program to locate a used Altima and was directed to Fred Haas by the service. When arriving there was some initial confusion about the Costco program. That was cleared up once our sales consultant, Cristen, became available. He was wrapping up a sell for another car. Cristen was very personable and extremely helpful negotiating our purchase. We had a bad car buying experience in the past, and Cristen made this purchase go as smooth as possible. I purchased a used 2014 Altima from Fred Haas Nissan. More

Railroaded and taken advantage of! Back story: My husband was calling around to Nissan dealerships trying to locate a 2012 (we like the older body style) Pathfinder. Fred Haas "phone la Back story: My husband was calling around to Nissan dealerships trying to locate a 2012 (we like the older body style) Pathfinder. Fred Haas "phone lady" tells of one in particular and for us to come in if we wish to see it. Meanwhile, I check it out online, carfax, etc and found a "coupon" for $500 off if we print the ad. Score! After work, hubby heads over and I go to join him from Katy. Since he arrived earlier, he talks with the sales guy, Raul. After searching for the keys to take it for a test drive, Raul, says, the car has a "sold" note on the keys. So he checks with the sales manager and he says, "no, I don't have anything on it". Turns out, another sales person (didn't catch the guy's name) has a family interested in the same vehicle and they are 'coming in to buy it." WHAT!? That doesn't equal sold in my book! Sales manager orders the other sales person to take the keys and bring the car around for my husband to test drive. Fast forward: I arrive at Fred Haas about 30 minutes after my husband and they just barely brought the car around. (Hindsight: The sales guy was clearly stalling to give his customer time to get there.) We hop in and take it out for about 15-20 minutes. We go in to sit down with Raul, he goes to an office, comes back out, and says, "it was sold while we were out taking it for a test drive. I'm so sorry!" My husband and I were in such shock that this other family bought this car, sight unseen, that we didn't process what we were being told quick enough. Some more hindsight: - 1. What car deal on the face of this planet has EVER processed in less than 20 minutes!? We were simply told it was sold, because they had ran the guy's credit and saw that he was approved. (We would have been as well). - 2. Possession is 9/10 of the law. We had the keys and should have been given the opportunity to go through with the sale if we wished to pursue it. - 3. This dealership took advantage of the fact that we look young and treated us as naïve prospects, which I'm sad to say we bought into, without any type of fight. We lost out on a great deal because the other sales guy pulled a sneaky move, to not lose out on a sale. A DEALERSHIP, OR SALES PERSONS, THAT PUT MONEY OVER THE CARE OF A CUSTOMER IS NOT WORTH WORKING WITH!!!! DO NOT GO HERE!!! THEY WILL NOT PUT YOUR WORTH FIRST! THIS DEALERSHIP IS NOT TO BE TRUSTED!!!!! More

Best ever! I come here to get oil changes since we bought a car here. The last time I came here, there were like almost 15 cars in front of mine, they said they I come here to get oil changes since we bought a car here. The last time I came here, there were like almost 15 cars in front of mine, they said they really didn't have anymore room or time to take another one, but when I told Mr. Jeff that I live is Katy, tx, he was able to squeeze my car in. I just wanted to let him know that it was a very kind gesture on his part and wonderful customer service. I really appriciate that they were able to take care of our car. Also, thanks to all the guys in the back doing the hard work on a saturday.. We have always received outstanding service at this dealership. Thank you! More

Needle in a hay stack. This is the third vehicle I have purchased from a Fred Haas Dealership in the last 10 years. It's the first vehicle I've bought at Fred Haas Nissan. I This is the third vehicle I have purchased from a Fred Haas Dealership in the last 10 years. It's the first vehicle I've bought at Fred Haas Nissan. I was looking to buy a used car for my 75 y/o Mother and wanting one with low miles and I was on a budget. This had became a very trying challenge. Then we stumbled on a needle in a hay stack car. We got an unbelievable low miles, beautiful 2006 Mercury.. Plus we got it at great price within my budget. Mom is happy and safer in her new car. Our salesman, Greg Sanders was another needle in a hay stack as he was very helpful and accommodating to my mother.. Best of all he was not the "high pressure sales" type towards us. We are super super super happy. Thanks Greg More

A Perfect Experience!!! I Walked Into The DealerShip Not Looking To Make A Purchase But Just To See What My Options Were. I Wasn't Looking To Be Pressured or Handled Differen I Walked Into The DealerShip Not Looking To Make A Purchase But Just To See What My Options Were. I Wasn't Looking To Be Pressured or Handled DifferentlY Because I Was A Female Shopping Alone! Fred Haas Nissan Really Works To Put Their Customers In The BesT Deal Possible, I Was Fortunate To End Up Working With Mr. Chris Jones Who Took Care Of Me Like I Was His Family. I Really Appreciate His Knowledge And Genuine Concern For My Best Interest. I Intend On Sending Everyone I Know To Fred Haas Nissan And I Will Recommend Mr Jones As Well!!!! More

Wonderful thanks to Kerry Smith. This was our second time purchasing a vehicle from Kerry Smith at Fred Haas Nissan in Tomball. Mr. Smith is absolutely knowledgable, truthful, upfront This was our second time purchasing a vehicle from Kerry Smith at Fred Haas Nissan in Tomball. Mr. Smith is absolutely knowledgable, truthful, upfront, and cares deeply for his customers. We requested Mr. Smith by name because of the excellent service he provided to us during our first purchase a few years back. Mr. Smith came in to help us on his day off with no guarantee we were purchasing. We will continue doing business with Fred Haas Nissan as long as Kerry Smith is around. Fred Haas Nissan also has a very nice facility, and reasonably priced. If you are in the market for a new vehicle, just remember Kerry Smith. Thank you Kerry and Fred Haas! More

Great Dealership I just purchased my second vehicle from Kerry Smith. He is awesome. I really like this dealership except for the terrible Wi-Fi. My movies won't strea I just purchased my second vehicle from Kerry Smith. He is awesome. I really like this dealership except for the terrible Wi-Fi. My movies won't stream and the internet stalls out as well. Even the free computer doesn't work properly. To make it worse the building is in a dead zone so my phone doesn't work well either. Otherwise the people and service are great. More

First car I had a great first experience in getting a car. It was my first car so I had a lot of questions but my sales consultant Aaron Winslow helped me out. I had a great first experience in getting a car. It was my first car so I had a lot of questions but my sales consultant Aaron Winslow helped me out. He was kind and answered any of my questions, I would highly recommend him. Fred Haas Nissan was inviting and everyone worked for your interest to make sure you left happy. More

Disappointed - won't be back Very disappointed in our visit here today. With full understanding that we would be adding TT&L to our price, this dealership didn't honor the price q Very disappointed in our visit here today. With full understanding that we would be adding TT&L to our price, this dealership didn't honor the price quoted on their website. They first came out with a price over $4000 higher than the quote on the site, then came back with a price $500 higher than the quote on the site. They didn't even admit it was a mistake! Then, when we asked why would the price be HIGHER than the website price, he claimed that the price on the website is the "cash" price. When I indicated that it doesn't say anywhere on the website that it's a "cash" price, he just talked over me and started making it sound like WE were trying to pull one over on HIM! Needless to say, we walked out and won't be going back. More

Wonderful experience We went to look at buying a new Nissan and worked with Jill Saint James. Jill was genuinely nice, she was never pushy and we liked working with her. We went to look at buying a new Nissan and worked with Jill Saint James. Jill was genuinely nice, she was never pushy and we liked working with her. Her personality made you want to be her friend outside of the dealership. We would definitely recommend people go see Jill at Fred Haas Nissan. More