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Fred Frederick Chrysler Dodge Jeep Ram, Easton

Easton, MD

4.8
918 Reviews

8562 Ocean Gtwy

Easton, MD

21601

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918 Reviews of Fred Frederick Chrysler Dodge Jeep Ram, Easton

December 06, 2021

2 issues addressed on my Ram 2500. Quick service to get it taken care of. More

by John Hurley
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jenn Conner
Dec 08, 2021 -

Fred Frederick Chrysler Dodge Jeep Ram, Easton responded

We're happy our team could help take care of your Ram 2500! Thanks for rating Fred Frederick Chrysler Dodge Jeep Ram five stars, John!

December 05, 2021

This is my third vehicle buying from Fred Fredericks Gary was phenomenal deal with I’ll continue to buy my vehicle From you guys you always seem to be very pleasant and easy to deal with More

by Jimcurtice
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Ireland, Matt Hughlett, Don Webb, Tina Flowers, Gary Thrower
Dec 08, 2021 -

Fred Frederick Chrysler Dodge Jeep Ram, Easton responded

Thank you for your loyal business! We appreciate your kind comments about Gary & the rest of the team here at Fred Frederick Chrysler Dodge Jeep Ram and look forward to seeing you again next time!

December 03, 2021

Great dealership, Drove there from West Virginia was in and out quickly, Gary the sale some was great and thanks to the finance team as well !! Good experience !! More

by aaronallisonpipeliner
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Ireland, Don Webb, Gary Thrower
Dec 06, 2021 -

Fred Frederick Chrysler Dodge Jeep Ram, Easton responded

Thank you for making the drive from West Virginia to come work with us here at Fred Frederick Chrysler Dodge Jeep Ram! We're glad to hear Gary & the team made it worth the trip and we hope you're enjoying your new vehicle so far. Take care and please don't hesitate to reach out if there's anything else we can do for you!

December 02, 2021

This was my 4th vehicle that I purchased from Fred Frederick Easton (2022 Ram 1500 Big Horn). I am always well treated by Mr. Frederick and his staff, who always provide me with the best no-haggle pr More

by BMALONE2
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Frederick
Dec 03, 2021 -

Fred Frederick Chrysler Dodge Jeep Ram, Easton responded

Thank you for your loyal business! We're so glad that our team continues to earn your support and we look forward to seeing you at your next visit. Until then, take care and enjoy your new RAM truck!

December 01, 2021

Quick appointment. Checked all pertinent systems and made repair in good time. What more could one ask?? More

by sam.tuttle
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service Manager, Jenn Conner
Dec 02, 2021 -

Fred Frederick Chrysler Dodge Jeep Ram, Easton responded

We're glad the Fred Frederick Chrysler Dodge Jeep Ram team gave you five-star care, Sam! Thank you for rating us!

December 01, 2021

Extremely disappointed that the service that should have taken 3 hours took all day (7 hours instead of 3). Dealer should have insisted on dropping car off for the day if this was first time a service like More

by donna36
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Service in general
Dec 03, 2021 -

Fred Frederick Chrysler Dodge Jeep Ram, Easton responded

We regret the experience communicated, however, when the appointment was made we recommended the vehicle be dropped off for the day, we would never "insist" the customer to do anything; communicated the repairs would take longer than normal as this is a hybrid that requires certain processes to be followed; the customer was offered a ride to lunch which was declined; and the work was completed under warranty so we are not sure what "pricing" he was unhappy about.

Dec 03, 2021 -

donna36 responded

Wrong customer as no ride to lunch was offered. Key here is communication and with never having a hybrid before we were under the impression of a quick module swap that somehow happened during a tailgate recall. Had we understood the real work we wouldn't have sat at your location for 7 hours. We are happy that the repair was successful. Thank you.

November 29, 2021

Very patient with us as we were not rushing to a deal. They found everything we needed. We are happy More

by 3cmargot
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fletch Gowen, John Ireland, Jenn Conner, Matt Hughlett, Don Webb, Brandon Wilson
Nov 30, 2021 -

Fred Frederick Chrysler Dodge Jeep Ram, Easton responded

Thank you for taking the time to leave us a review! It means a lot to hear that you're happy and we hope to see you again next time here at Fred Frederick Chrysler Dodge Jeep Ram!

November 29, 2021

Service manager, Anthony Chilcoate, is a "good guy" and does his best to satisfy me. Service technician, Zach, is also a "good guy" and I'm always happy that he services my vehicle. Fred Frederick is a re More

by PeteLog
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Anthony Chilcoate, Zach (service tech), Jeff Frederick
Nov 30, 2021 -

Fred Frederick Chrysler Dodge Jeep Ram, Easton responded

Thank you for the kind comments, Pete! We're honored that Anthony, Zach, and the rest of our crew worked hard during your recent visit! See you next time!

November 18, 2021

Excellent to deal with I will be back to work with Gary again thank you More

by mikebethel4197
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Ireland, Don Webb, Gary Thrower
Nov 19, 2021 -

Fred Frederick Chrysler Dodge Jeep Ram, Easton responded

We're so happy to hear this! Thank you for visiting us here at Fred Frederick Chrysler Dodge Jeep Ram. We look forward to seeing you again next time!

November 16, 2021

Excellent experience! I would recommend Brandon, Don and the entire team to anyone looking for a vehicle! Love my Jeep!!!!! More

by Traced
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Ireland, Don Webb, Brandon Wilson
Nov 16, 2021 -

Fred Frederick Chrysler Dodge Jeep Ram, Easton responded

We are so glad that our team at Fred Frederick Chrysler Dodge Jeep Ram could do a great job for you! Thank you!

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