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103 Reviews of Fred Anderson Toyota - Service Center
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January 08, 2017
Very Good Ability to please and satisfy the customer. How many words does it take to say what was said in the first sentence? The ability to say what you mean Ability to please and satisfy the customer. How many words does it take to say what was said in the first sentence? The ability to say what you mean in fewer words is efficient just like the people we dealt with at your business. More
by Bill323
Helpful December 21, 2016
A new car Tim is a great sales rep. He was courteous and helpful. He got our numbers to where they needed to be. I recommend seeing him when you go to Fred Ande Tim is a great sales rep. He was courteous and helpful. He got our numbers to where they needed to be. I recommend seeing him when you go to Fred Anderson. More
by mystismom
November 14, 2016
Came for Service, left with a new car. Came to get our air bag recall fixed. Lizette talked us into to looking at a new Prius and we decided it was time for a trade-in. We appreciated her Came to get our air bag recall fixed. Lizette talked us into to looking at a new Prius and we decided it was time for a trade-in. We appreciated her low pressure approach. More
by bpalm
Employees Worked With
Lissette Hernandez
October 21, 2016
WORST SERVICE EVER I was pretty satisfied with the service until one day. I bought my car and lots of extra coverage worth over $7000 from this dealership. I did my main I was pretty satisfied with the service until one day. I bought my car and lots of extra coverage worth over $7000 from this dealership. I did my maintenance there for about 3 years. After the last service I noticed something odd with the rear wheel and then I had an accident. When I came back to the dealership and asked them to place the car on the lift and examine if there was anything wrong, they refused to do that. And, they were VERY RUDE, UNFRIENDLY AND UNPROFESSIONAL about this. They were making up stories in order to avoid any work or responsibility. I was not blaming anyone, but just wanted for them to check it. Won't be going there again!!! More
by ok_goldstein
Employees Worked With
Chris and his manager
October 12, 2016
Excellent service advisor Terry goes above and beyond! He goes out of his way to make sure everything about my vehicle is addressed and does so with an energetic, positive atti Terry goes above and beyond! He goes out of his way to make sure everything about my vehicle is addressed and does so with an energetic, positive attitude! More
by Siennamom
Employees Worked With
Terry Underdue
September 15, 2016
Thumbs up to Service Dept. Terry Underdue is very reliable and knowledgeable. I trust him servicing my 3 Toyotas. Always very helpful, thorough and personable. He checks all the Terry Underdue is very reliable and knowledgeable. I trust him servicing my 3 Toyotas. Always very helpful, thorough and personable. He checks all the service records for my visit and makes helpful suggestions. More
by Beth L
Employees Worked With
Terry Underdue and Wellman Munoz
July 29, 2016
reassuring and helpful experience On July 26th I took my 2009 Camry in because it was making a funny noise. The service adviser, Chris R. came and told me news that was devastating. On July 26th I took my 2009 Camry in because it was making a funny noise. The service adviser, Chris R. came and told me news that was devastating. My engine, with just 69,200 miles was shot! It would cost several thousand dollars to repair! I was numb, angry and in a complete state of shock. I asked him what they would give me on a trade for a new Camry. I got more bad news! Chris brought me to Jeff Teague to talk about getting a new car. Jeff was very calming and reassuring. We looked at cars and talked about pricing. I was impressed with Jeff's honesty and willingness to help me in this dreadful situation. At one point when Jeff had stepped away, the sales manager, Ken Cobb came to me and shook my hand and told me they were all going to help me in this bad situation. I was so surprised by his kindness. After Jeff and I had settled on the price and the payments I was taken to Scott Kline in finance. Scott too was kind friendly and very helpful. July 26th was a long stressful day for me, but the people I dealt with took away a lot of the pain and shock of what I was going through More
by Ann Marie Aspiazu
June 20, 2016
Worst experience ever I bought my first new truck at Fred Anderson. I enrolled in the tires for life program and was promised a free car wash at each service. I have owne I bought my first new truck at Fred Anderson. I enrolled in the tires for life program and was promised a free car wash at each service. I have owned the vehicle for one year and haven't had a wash yet as I am constantly told the car wash is broken. I had an appointment scheduled for 830 pm for an oil change and was told it would be ready until 1030, but I could come back another time. This was after they scheduled the appointment!! 2 hours for an oil change?? I drive 45 minutes, each way to frequent their business. I am not pleased at all with their service at this time. More
by Surveyor#1
Employees Worked With
Bill
May 16, 2016
I WOULD USE THIS DEALERSHIP AGAIN Junior Hayes went out of his way to help me buy a car for my son. He is easy to work with and I would ask for him again. Junior Hayes went out of his way to help me buy a car for my son. He is easy to work with and I would ask for him again. More
by ANGELSEA
March 14, 2016
Dishonest Tech/Service advisor Went in for a simple tire patch, after a two hour wait I was told the first patch did not work. After waiting another thirty minutes the advisor told Went in for a simple tire patch, after a two hour wait I was told the first patch did not work. After waiting another thirty minutes the advisor told me after the second patch attempt the tire was still leaking and it needed replacing. That's when I asked to see the tire, when we looked at the tire I saw the nail was still in my tire. I asked the advisor why the nail was still in my tire and was told after the second patch was removed that they had to put something back in the hole. At that point I asked to speak to the manager, the manager told me after talking with the shop foreman that it was illegal to patch a hole in the location of the puncture. At this point I decided to leave the dealership and go somewhere else. I took the tire to Mr. Tire and picked it up later in the afternoon with the tire repaired. When I picked up the tire I asked if there was any sign of a previous attempt to repair the tire and was told no. I also asked if the location was illegal to repair and again was told no that the location was within the allowed limit. Be careful when going to this dealership for any service as it seems they are trying to sell unneeded services. MAKE SURE TO GET A SECOND OPINION!! More
by cgur
Employees Worked With
Unknown
