Fred Anderson Toyota - Service Center

Disappointed when they don't do what you first ask. On two occasions I was in for an oil change on my 2016 Land Cruiser. When I was called to say my vehicle was ready I look at the paper work and see th On two occasions I was in for an oil change on my 2016 Land Cruiser. When I was called to say my vehicle was ready I look at the paper work and see that the oil change had not been performed. They tell me that Toyota says change every 10,000 miles so they didn't change it. When I take a vehicle in I expect a service to be done. If they thought it was a mistake they should't assume I just didn't know. They should have asked me. So on those two occasions I have them send the car back a second time to have it done and waste time. It is my vehicle and up to me when I want a service done. If I want my oil changed every 5k miles that is my choice. More

Nickeled and Dimed and Lied to We had an issue with the car battery 11 days after it was worked on. The sticker placed in the window said the battery was good. We called Fred Ander We had an issue with the car battery 11 days after it was worked on. The sticker placed in the window said the battery was good. We called Fred Anderson Toyota and spoke to the service advisor, Michael Walker about it. After being on hold for about a minute, he came back and said they would cover the tow. In the morning, we got a call from the manager, John Pisarik, saying that they would only cover half. When we went to pick up the car, the bill had gone up again. Michael spoke to John again and at least brought it down a little. It's still more than anticipated. We ended up paying for the half the tow, when we were initially promised it would be 100% covered. Guess we should have gotten it in writing. Had we known about the battery issue to begin with, we would have had it fixed immediately. I drive around two small children on a regular basis. At this point, the issue is more the lying than the money. Basic service there always takes forever. I believe that they were just too busy that day and didn't want to add to the workload. This vehicle is the third new car we have bought from Fred Anderson. The service has really declined over the years. Guess our next car will have to come from somewhere else. So much for the Family Plan. Update: John Pisarik hung up on me. I saw some public information about him, but he felt it was an invasion of privacy. He also lied to my husband. He said he would cover the bill if there hadn't been a note about the battery in the records. However, I have a report card printed by them that said the battery health was good. Sean Mehaffy on the other hand was polite and made up the difference in the towing. He says he will look into the discrepancies between my print outs and theirs. Further update: John Pisarik sent a nice apology. I still have serious concerns about the service department though. More

New Car I gave this rating because I went into the service dept. thinking that my current Toyota could be fixed. Ryan - in service - took me over to see Tim W I gave this rating because I went into the service dept. thinking that my current Toyota could be fixed. Ryan - in service - took me over to see Tim Williams in sales. Tim was absolutely fabulous and helped me out to get me in a car that I was totally comfortable in. I'm a dedicated Toyota person and don't want any other car. More

Wellman is great We have been coming for many, many years. We are very please with the way various situations are handled! Extremely helpful and caring. Follows up on We have been coming for many, many years. We are very please with the way various situations are handled! Extremely helpful and caring. Follows up on details More

Absolute best car buying experience ever! So I went in to get an oil change and brake inspection on my FJ Cruiser, and ended up leaving with a 2016 Buick Envision! Both Steve in Sales and Stev So I went in to get an oil change and brake inspection on my FJ Cruiser, and ended up leaving with a 2016 Buick Envision! Both Steve in Sales and Steve in financing were so great and respectful to work with. They went over and beyond to make it happen and it was a no brainer!! Can't express how grateful I am for this and thrilled with my purchase!! Won't ever hesitate to go back for any future purchases!! More

Jeff is the best! Met Jeff at a Meet & Greet for a Texas celebrity, got to talking about cars, and ended up bringing my Toyota in to FA for much-needed service as a res Met Jeff at a Meet & Greet for a Texas celebrity, got to talking about cars, and ended up bringing my Toyota in to FA for much-needed service as a result. It was quick, professional, and reasonably priced. Don't be a DMF, use Jeff and FA Toyota! More

100,000 miles I turned over 100,000 miles on my tundra purchased from Fred Anderson back in 2010. I always get my service done at the dealership and must say my la I turned over 100,000 miles on my tundra purchased from Fred Anderson back in 2010. I always get my service done at the dealership and must say my last visit had ASM Chris and he is great. New I was in a hurry and assisted in getting my vehicle serviced fast. Thanks Chris More

Continued Great Customer Service! Recently contacted our original salesperson Jeff Teague concerning an after-market purchase for our new 2017 Toyota Highlander. The item was suggeste Recently contacted our original salesperson Jeff Teague concerning an after-market purchase for our new 2017 Toyota Highlander. The item was suggested by Jeff at the time of purchase as he explained the use of the rear cargo liner and how his family used theirs. We decided to make the purchase to add to the car for an upcoming beach trip, so I contacted Jeff and asked him about it. He took the initiative to check on the availability of stock of the color we wanted and also arranged for it to be pulled from inventory and set aside for pick-up the same week. It was a simple task of just walking in and paying for the item and leaving. We really appreciate the extra effort he went to help us out after our purchase. Again he is a great salesperson and asset to Fred Anderson Toyota! Thanks Jeff! More