Fred Anderson Toyota - Service Center

Service manager's is not treeting same to all Excellent service by sales Jim Amberson but service manager is not listening customer and arguing with customer instead of apologize ing and politily Excellent service by sales Jim Amberson but service manager is not listening customer and arguing with customer instead of apologize ing and politily conversation try to Avoid this service manager Brayn More

Excellent service by Andre I would highly recommend Fred Anderson and Andre to family,friends, clients and coworkers Andre was very knowledgeable and took the time with me no I would highly recommend Fred Anderson and Andre to family,friends, clients and coworkers Andre was very knowledgeable and took the time with me no matter how many questions I asked. He made car buying a pleasurable experience . More

Tow package debacle My issue is with the service department. I arrived to have a tow package installed for my 2019 Highlander. I was told I should wait as it would take 1 My issue is with the service department. I arrived to have a tow package installed for my 2019 Highlander. I was told I should wait as it would take 1.5 hrs to complete. I arrived at 12;15 for a 12:30 appointment. I was quickly greeted, provided my cell number, and confirmed that the service would take 1.5 hours. 2 hours later I asked a service rep for an update. She took my information and asked me to return to the waiting area where she would find me for my updated status. After 30 minutes she had not returned. Now I had been there for 2 hours. I stepped out again, saw the lady who promised me the update and she reply that she had not forgotten me. I responded that she must have as that it had been a half hour with no update. I stood there for another 10 minutes or so when another lady asked if I had been helped. I explained my situation and she offered to help. She checked the system and indicated that there was a problem. She asked me to wait, she left and returned shortly. I was advised that there was only one tech who did tow packages and that my car had been delivered to the wrong bay and sat for 1.5 hrs while no one did anything to determine the status of my vehicle. It was finally moved to the only tech who does tow packages. In my business we call this a SPOF (single point of failure). When it was all said and done I arrived at 12:15 and left the dealership at 3:30. I did receive an apology that did little resolve my anger. A little extra effort on the part of the Techs to find out what needs to be done to the Highlander in the corner would have gone a long way. Maybe I would not had been so disappointed if they had run my car through their wash and topped off the tank as a way of saying we screwed up and we will do better the next time you drive all the way from Clayton. More

Wow! Excellent service Larry Pickett! We are glad that we met you Larry, thanks for providing all the details with patience and excellent service. The value you provided made us a long tim We are glad that we met you Larry, thanks for providing all the details with patience and excellent service. The value you provided made us a long time customer at Fred Anderson. Bravo. More

I will be back I must say my service was pretty good and right on time. I would recommend anyone to witness what I witness here guaranteed satisfaction I must say I must say my service was pretty good and right on time. I would recommend anyone to witness what I witness here guaranteed satisfaction I must say More

Service turned to sale I came in for service on my Corolla and was offer an amazing deal. Ken, Steven, and Larry where amazing. They made me feel so welcomed and I knew all I came in for service on my Corolla and was offer an amazing deal. Ken, Steven, and Larry where amazing. They made me feel so welcomed and I knew all they wanted for me was to be a happy customer. True professionals all around. I am now upgraded to a new Camry and love it! Thanks to the whole team and you have a customer for life! More

Getting the run around Was given another key since mine was damaged but it wasnt programmed. Getting the run around trying to get ahold of someone. Never buying a car from h Was given another key since mine was damaged but it wasnt programmed. Getting the run around trying to get ahold of someone. Never buying a car from here again. More

Worked to get it right. I bought my Toyota Camry in September 2018. Before my first 5k service experienced problems with my radio Entune needed updated EVERY TIME I started t I bought my Toyota Camry in September 2018. Before my first 5k service experienced problems with my radio Entune needed updated EVERY TIME I started the car. At the 5K service they were honest about how far they could go the diagnose the problem and the need to involve Toyota engineers to make the correction. After the above was done the problem was fix. The entire time the staff was professional and courteous. This was not a story of now that the car is sold they don’t have the time of day for you, but instead me feel like I was priority number one. More

Excellent Services - Please read very important Not a very happy customer and I am not planning to buy any Toyota in my life. I am giving no ratings. I wish they had a negative rating instead of sel Not a very happy customer and I am not planning to buy any Toyota in my life. I am giving no ratings. I wish they had a negative rating instead of selecting stars. To my experience Fred Anderson Toyota, Raleigh NC dealership is not reliable for fixing the car. I have zero experiencing buying the car so i won't comment on it. I have been going to my personal car repair shop for repairs and my car have been running like a rock until last week we walk into Fred Anderson for a legitimate recall. Let me explain myself why I am very angry customer. Please read the following 2 cases which happened to us. Recent Case#1: Toyota 2009 Camry XLE dashboard melting recall ZE6 cause 550351 We walked into this dealership because of above issue. They took our car gave us loaner saying it cannot be done in a day. Kept car for 2 days. Give us car back saying they took care of the problem. Yesterday Dec 13,2018 car started showing battery sign on first , then all of sudden ABS and acting up. We stopped driving the car. What can you expect from dealer ship where we want to get the interior changed and now we have broken car which won't function. Old Case#2: Toyota 1997 Camry LE won't start every other week and had to jump start. We took car to Fred Anderson Toyota Raleigh NC to get it checked as we have been to dealership one time before for car oil change after we moved to Raleigh area. After that first visit we started seeing issues with the car where every other week it won't start. Jump start does the work it runs for few week same problem. We know we had fairly new battery replaced so this problem should not occur. Took it back to dealership they said there is alternator problem it will cost us $1200. We decided to get second opinion took it to a private mechanic. Initially diagnosis problem did not reoccur and it was so sporadic we asked them to keep the car with them. After 2 days we received a call informing that we found the root cause being the battery terminal which were replaced by dealership and they were Non Toyota Recommended terminal so it was losing connectivity every now and then. Our private mechanic fixed in $60 with parts and labor whereas dealership was going to charge 20 times more. I will leave it on your discretion if you want to go back to Fred Anderson Toyota for service check up or not. I am not buying Toyota car anymore so it would my least worries. More

Amazing. Service We were well taken care of by Andre. When our brand new vehicle developed a manufacteror’s stress fracture on front windshield he made sure it was imm We were well taken care of by Andre. When our brand new vehicle developed a manufacteror’s stress fracture on front windshield he made sure it was immediately taken care of. The entire team met us in the service bay and all was taken care of. Thank you Andre More