Fred Anderson Toyota - Service Center

Abuse of customer personal information I recently had Fred Anderson Toyota perform a routine service on my Toyota Camry. It all went smoothly, I was in and out reasonably quickly, and paid I recently had Fred Anderson Toyota perform a routine service on my Toyota Camry. It all went smoothly, I was in and out reasonably quickly, and paid for it all on the spot. I can't comment much on the quality of the work, since it was simple routine maintenance, but at least it looked like it was performed correctly (everything was in order and it was evident that the fluids had been changed). While the service writer was entering my personal information, I told them -- multiple times -- that I did not want any electronic marketing. To stress the point, I refused outright to provide a cell phone number or email address, only reluctantly offering a land line as a contact point other than my physical address. Despite this, Fred Anderson Group distributed my information among their dealerships, and at least their Kia dealership decided to violate my preference, violate my privacy, and dug thought the dark net to find an email address I use exclusively for dealing with the hosting ISP -- nobody else has any legitimate claim to use it for any purpose. In the 20 years I owned an Oldsmobile, GM never spammed me, harassed me, or violated me so. In the 16 years I have owned a Toyota, at least five of them have been spent demanding dealers and groups of dealers and regional groups remove me from their electronic lists. Despite even raising my complaints all the way to Toyota Global in Japan, almost the only thing that gets them to stop harassing me with unwanted electronic marketing is the threat of calling them to court over their abuses. Fred Anderson Group is the latest to join this malevolent bandwagon. Toyota has lost a customer, and since Fred Anderson Group involved their Kia dealership this time, I will not consider a Kia either. It seems clear to me that Toyota dealers in general, and Toyota on the whole, cares nothing about personal preferences or personal privacy of their customers. More

Tim Williams was the most helpful dealer that I have had the pleasure of using. He went above and beyond. My experience in buying a new care was painless. the pleasure of using. He went above and beyond. My experience in buying a new care was painless. More

Oil change. I just phoned Fred Anderson’s service department to make an appointment for an oil change which is free under the Family and Friends plan which I purc I just phoned Fred Anderson’s service department to make an appointment for an oil change which is free under the Family and Friends plan which I purchased. I was told that the oil change was free but I had to have the 50,000 mile service costing approximately. $50 in order to get the free oil change. I am fed up with this dealership. When I purchased this car they sold me about $10,000 worth of warranties that I did no want. I still owed money on my trade in and somehow they hid the enormous charge in with the figures. I did not catch it. I went to my bank to refinance it and they caught it. She informed me that dealerships in general do this and that 95% of the time the customer does not know until it is too late like me. In short buyer beware. I promise you I will never do business with this dealership again. See this More

Best customer service ever! Brian was extremely helpful, friendly and professional, I needed a state inspection and 60,000 mile service. He was upfront of the cost and how long Brian was extremely helpful, friendly and professional, I needed a state inspection and 60,000 mile service. He was upfront of the cost and how long the wait would take. I will definitely be using Fred Anderson more for future service needs. More

Simply the best Ryan has been a consistent best help for at least our last 3 Toyotas. Very thoughtful and concientious and often offering helpful tips/guidance. He ha Ryan has been a consistent best help for at least our last 3 Toyotas. Very thoughtful and concientious and often offering helpful tips/guidance. He has assembled a great service team. More

Michael Lotito is a rockstar! I had a great experience today at Fred Anderson Toyota. It was Michael Lotito treating me like a rockstar! Michael was polite, kind, understanding, I had a great experience today at Fred Anderson Toyota. It was Michael Lotito treating me like a rockstar! Michael was polite, kind, understanding, humble and extremely knowledgeable. He knows a lot about cars and trucks. I thought my daughters car was having an issue with the water pump and drive belt. I called Michael the day before to get a quote and he gave me the very best quote he could. He made the appointment for me for the next morning. When I did see him, he thought there might be a different issued but assured me that he would fully diagnose the situation. Guess what, he was right! He had the loaner car set up for me and everything was smooth sailing. Thank you Michael and to the technician who made the repair. The SUV is back to normal and everyone is happy again! We have 3 vehicles that we have serviced at Fred Anderson and we couldn't be happier with the service. More

cannot rotate tires due to lack of tools Had my oil changed which came with a tire rotation. They could not rotate the tires on my 2015 Camry because they did not have the lug nut tool to re Had my oil changed which came with a tire rotation. They could not rotate the tires on my 2015 Camry because they did not have the lug nut tool to remove the lock lug nut. This happened the last time I was in there but then I let them use the lug nut tool to remove the lock nut. At that time ,after leaving and going to lunch, I decided to check to see if it was returned. It was not, they had kept it. I had to drive back to the dealership to retrieve from the mechanics tool box. This time I told them to use their own tools due to the last experience. They did say the the wheel alignment check showed the alignment to be 0.11 ? out and they would fix the alignment for free due to the previous experience. It is hard to believe that a Toyota dealership would not have the tools to remove tires to rotate them on a 2015 Camry in 2019. Something is just not right. More

Efficient and knowledgeable. Mike Lotito is by far the best I have ever dealt with when needing my car serviced. He responds promptly and explains what is and has being done. I ac Mike Lotito is by far the best I have ever dealt with when needing my car serviced. He responds promptly and explains what is and has being done. I actually bought my car here because my niece praised Mike so much and a good relationship with the one who takes care of you is of utmost importance to me. More

Unnecessary work The service tech, Jarvis Underdue, checked my vehicle in for 40k service. He told me that Toyota recommended changing brake fluid. I foolishly approve The service tech, Jarvis Underdue, checked my vehicle in for 40k service. He told me that Toyota recommended changing brake fluid. I foolishly approved the work thinking that he was telling the truth. Not true. The invoice stated "Dealer recommended brake fluid exchange". That translates as Fred Anderson wants an additional $85. After returning home, I called to complain, but no one would return my call. Looks like the family plan is designed to extract more money from customers. I won't fall for that again. Only factory required maintenance will be performed by Fred Anderson. Any other work will be done by someone I trust. More