Fred Anderson Toyota - Service Center

Very poor services I bought a 2014 Avalon at this dealership. They promised a car wash with each service, so far, out of 5 visit to this dealership, I got 1 car wash and I bought a 2014 Avalon at this dealership. They promised a car wash with each service, so far, out of 5 visit to this dealership, I got 1 car wash and 1 rain check ticket. I brought the car in for tires balance about 2 months ago, they scratched all 4 wheels. Since the car was almost due for the 15k service, I waited about a month to tell them what has happened on my previous visit when I brought my car in for the 15k service. It was on a Saturday and the service advisor told me the service manager is not present and he will leave a note for him to call me on Monday. I waited until Wednesday to call to speak to the service manager. They directed me to Scott voicemail . I left a message explain what has happened to my wheels. Weeks went by and no response, I was ignored. So during the Holidays, I drove in in person to meet with the service manager. I met with Brian Holloway who was a gentleman and offer to fix my problem by setting an appointment for me to bring the car in on Monday 1/4/2016 and provided me with a loaner car. To my surprise, when I come back Tuesday to pick up the car, it was not ready. I have to go out of my way to drop off the car and return the next day to pick it up. Needless to say, I was very upset because first, they scratched my wheels, next, they ignored my plea and now they waisted my time and made me run around. Mr. Anderson, your dealership service department needs lot of improvement, even though the people in service are nice and courteous, the quality of work is just not there otherwise my wheels would not get damaged and I wouldn't have to go back and forth to drop off and pick up my car. And what about the car wash you promised your clients ? Minh More

Fred Anderson Rocks I love my Fred Anderson Toyota Camry Hybrid, but the experience of checking in to have my car serviced can be a lot better! So, the way it is now.. I love my Fred Anderson Toyota Camry Hybrid, but the experience of checking in to have my car serviced can be a lot better! So, the way it is now....Fred Anderson Toyota has a sign that says 2 lanes to the left for service.....this morning 3 cars fought their way ahead of me and were serviced. The lady behind me, waiting patiently in line (as the sign suggests) probably had 5 cars speed into the "first post spot" (think nascar). Simple solution (hello, management? Or maybe Fred Anderson will read this and respond)....why not have a simple ticket pull at the sign. Grab a ticket number and wait in line. How hard is that? I'll even pay for the $250 installation (near the sign). Another happy Fred Anderson client, just trying to make this dealership the best it can be. Take care and looking forward to you all making this simple, yet effective change. No one likes a "fronter" (cutter). But no one likes it when Fred Anderson does nothing about it. Andy May, enthusiastically happy client More

Steve Blow, greeter outside and Brian at service desk We have chosen to remain at Fred Anderson Toyota where the previous owner of our handicap accessible Sienna was serviced rather than going to a compet We have chosen to remain at Fred Anderson Toyota where the previous owner of our handicap accessible Sienna was serviced rather than going to a competitor 5 miles from our home in Durham. That is because we have been welcomed so kindly and service has been excellent in the past. The first person I met today who exemplified this feeling was Steve Blow. He was professional and very friendly. I was 15 minutes late for my 35,000 mile chechup appointment, but, Steve said that was not a problem. I pointed out 3 concerns and he wrote up the issues in detail. He was so courteous, personable, and answered my questions patiently and politely. What a great way to enter the office to begin my 3 hour wait while I caught up on paperwork.. However, the next person he introduced me to, Brian, was quite the opposite. I found him to be loud, cocky, impatient and negative. When I asked him questions pertaining to my van, the shuttle service, the different car washes they provide (I wanted the $29.95 choice), and approximate time I might be there, all his answers were discouraging, esp the car wash I wanted to purchase. I commented to him on how discouraging and negatively he spoke and he said he was just telling me what was true. I wondered if maybe I should reconsider Mark Jacobson's Toyota instead, except for the fact that Brian is the only employee that has represented himself and Fred Anderson Toyota so poorly.. More

Tires So I have tires for life and got 4 new Michelins. They also broke one of the shrader valves and so I had to pay them to fix it and install a new TP s So I have tires for life and got 4 new Michelins. They also broke one of the shrader valves and so I had to pay them to fix it and install a new TP sensor...not happy about the $200 I paid for them to break it. Now the rear tires are hopping a little so have it back in the shop for another 4-5 hours while they scratch their heads. Just replace the rear tires for sake. Not rocket science. Not happy about not getting a call back and don;t want this rental either. Thats why I have a Tundra and not a Rav4, More

customer service awful I have a brand new car 14.5 Camry an I keep hearing noise with it so I call them an speak with a few different people an they all tell me something di I have a brand new car 14.5 Camry an I keep hearing noise with it so I call them an speak with a few different people an they all tell me something different u have a recall an the next person says no we have been here several times an problem still not fix maybe we should go to Honda. More

About the Money Wanted 5 new tires for Tundra, was about to take a trip and didn't want to worry about any issues. First visit I only got four installed after they to Wanted 5 new tires for Tundra, was about to take a trip and didn't want to worry about any issues. First visit I only got four installed after they told me they had all 5, they had to order the 5th. After trip and they called to say tire was in I wanted to schedule for a Sunday but was told no technicians were available to do the work on Sunday. So I changed my plans up, and dropped the truck off on Saturday to pick up on Sunday. Sunday 4pm go to get truck and no work had been done, they had the truck over 24 hours. Amazingly they had a technician on hand to do the work but I was stuck waiting. Monday a Fred Anderson employee called to ask about how my visit went and I calmly and politely told them it was bad and why. They told me a manager would be calling me to follow up and that was a week ago. They do not care in my opinion. It's about getting the money, they will say what it takes to get you in but that is all. Would be very hard to trust the service department over what they say when it comes to having a vehicle serviced there. More

I took my 2002 Toyota Highlander for servicing on 05/22/13. It was leaking oil from oil filter. Scott told me it will be about $100 for oil change and cleaning. He gave me the break down as follows: 05/22/13. It was leaking oil from oil filter. Scott told me it will be about $100 for oil change and cleaning. He gave me the break down as follows: oil change $59.00 and rest for labor, cleaning ctc. When I went to pick up the truck, I told him that on your website oil change is $19.99. How did you get to $59.00? He could not answer but would not honor the website price. I had an appointment so I had leave. Later that afternoon I called Fred Anderson Toyota and spoke with a manager and explain everything. He was going to look it over and call me back. Which never took place. Now, Fred Anderson got $30.00 more out of me but that's one time deal. I will not recommend anyoone do business there. Needless to say I am not going back there for anything. Great customer service!!!!!!!!!!!!!!!!!!! More

I just wanted to point out the poor level of service I was given on Friday the 20th of July. My appointment was for 12.50, for which I arrived on time. I patiently waited as my wipers were replaced and my was given on Friday the 20th of July. My appointment was for 12.50, for which I arrived on time. I patiently waited as my wipers were replaced and my car was serviced. At about 430 I got restless as I had an appointment to make. I pushed for my invoice so I could pay, get my car and leave. I was asked to wait. Then I paid. Funny how, you managed to get payment faster than anything else. After I paid I was told to wait outside for my car to pull up. I did this for a while, and nothing. I went back in, more frustrated only to be told that my keys had been lost. So I waited, giving it one last last to get out of there in time. Alas, my keys were not found. I should have not even waited that long as I had so many occurrences of bad service. I missed an appointment to see a house that I was planning for the future, and I was left car less. They then set me up with Enterprise and assured me I wouldn't have to pay. Enterprise has charged my card, and I had to pay for gas. My whole day was wasted, and I had to leave to go out of town that night. I could not, because I was told that the rental needed to be brought back at Toyotas time as they would only pay for a day. This is the worst serviceI have ever gotten anywhere! Not only was I mistreated as a customer, little regard was given to my time and my conveniences. Above all, I had to pay for services I should NOT have paid for. Needless to say, I will not be coming back for any services or even sales. It was pathetic effort, and Fred Anderson only seems concerned with money! More

I brought my car in to the "Family Store" for service. I was surprised how this place was run. There was no rhyme or reason to how they checked in customers. I have to wait 15 mins to even talk t service. I was surprised how this place was run. There was no rhyme or reason to how they checked in customers. I have to wait 15 mins to even talk to anyone. I explained what the problem was and he explained what the process would be. About an hour later I was told my car needed a steering rack. I asked if I could take a look at it with the tech. As I am heading back all you can hear is cursing from other people yelling at one another. As I am looking at my car with the tech I can't help but over hear some one saying"Wow look at that another steering rack". I let the tech finish explaining to me the problem he sees and what needs to be done. As I head back to the front i was told the cost to fix the steering rack but never got a price on fixing my original complaint. The people in the shop should be more careful when customers are around. I was happy with Ryan but everything else was terrible. More