Fred Anderson Toyota - Service Center

Wow! Excellent service Larry Pickett! We are glad that we met you Larry, thanks for providing all the details with patience and excellent service. The value you provided made us a long tim We are glad that we met you Larry, thanks for providing all the details with patience and excellent service. The value you provided made us a long time customer at Fred Anderson. Bravo. More

I will be back I must say my service was pretty good and right on time. I would recommend anyone to witness what I witness here guaranteed satisfaction I must say I must say my service was pretty good and right on time. I would recommend anyone to witness what I witness here guaranteed satisfaction I must say More

Service turned to sale I came in for service on my Corolla and was offer an amazing deal. Ken, Steven, and Larry where amazing. They made me feel so welcomed and I knew all I came in for service on my Corolla and was offer an amazing deal. Ken, Steven, and Larry where amazing. They made me feel so welcomed and I knew all they wanted for me was to be a happy customer. True professionals all around. I am now upgraded to a new Camry and love it! Thanks to the whole team and you have a customer for life! More

Getting the run around Was given another key since mine was damaged but it wasnt programmed. Getting the run around trying to get ahold of someone. Never buying a car from h Was given another key since mine was damaged but it wasnt programmed. Getting the run around trying to get ahold of someone. Never buying a car from here again. More

Worked to get it right. I bought my Toyota Camry in September 2018. Before my first 5k service experienced problems with my radio Entune needed updated EVERY TIME I started t I bought my Toyota Camry in September 2018. Before my first 5k service experienced problems with my radio Entune needed updated EVERY TIME I started the car. At the 5K service they were honest about how far they could go the diagnose the problem and the need to involve Toyota engineers to make the correction. After the above was done the problem was fix. The entire time the staff was professional and courteous. This was not a story of now that the car is sold they don’t have the time of day for you, but instead me feel like I was priority number one. More

Excellent Services - Please read very important Not a very happy customer and I am not planning to buy any Toyota in my life. I am giving no ratings. I wish they had a negative rating instead of sel Not a very happy customer and I am not planning to buy any Toyota in my life. I am giving no ratings. I wish they had a negative rating instead of selecting stars. To my experience Fred Anderson Toyota, Raleigh NC dealership is not reliable for fixing the car. I have zero experiencing buying the car so i won't comment on it. I have been going to my personal car repair shop for repairs and my car have been running like a rock until last week we walk into Fred Anderson for a legitimate recall. Let me explain myself why I am very angry customer. Please read the following 2 cases which happened to us. Recent Case#1: Toyota 2009 Camry XLE dashboard melting recall ZE6 cause 550351 We walked into this dealership because of above issue. They took our car gave us loaner saying it cannot be done in a day. Kept car for 2 days. Give us car back saying they took care of the problem. Yesterday Dec 13,2018 car started showing battery sign on first , then all of sudden ABS and acting up. We stopped driving the car. What can you expect from dealer ship where we want to get the interior changed and now we have broken car which won't function. Old Case#2: Toyota 1997 Camry LE won't start every other week and had to jump start. We took car to Fred Anderson Toyota Raleigh NC to get it checked as we have been to dealership one time before for car oil change after we moved to Raleigh area. After that first visit we started seeing issues with the car where every other week it won't start. Jump start does the work it runs for few week same problem. We know we had fairly new battery replaced so this problem should not occur. Took it back to dealership they said there is alternator problem it will cost us $1200. We decided to get second opinion took it to a private mechanic. Initially diagnosis problem did not reoccur and it was so sporadic we asked them to keep the car with them. After 2 days we received a call informing that we found the root cause being the battery terminal which were replaced by dealership and they were Non Toyota Recommended terminal so it was losing connectivity every now and then. Our private mechanic fixed in $60 with parts and labor whereas dealership was going to charge 20 times more. I will leave it on your discretion if you want to go back to Fred Anderson Toyota for service check up or not. I am not buying Toyota car anymore so it would my least worries. More

Amazing. Service We were well taken care of by Andre. When our brand new vehicle developed a manufacteror’s stress fracture on front windshield he made sure it was imm We were well taken care of by Andre. When our brand new vehicle developed a manufacteror’s stress fracture on front windshield he made sure it was immediately taken care of. The entire team met us in the service bay and all was taken care of. Thank you Andre More

Disappointed when they don't do what you first ask. On two occasions I was in for an oil change on my 2016 Land Cruiser. When I was called to say my vehicle was ready I look at the paper work and see th On two occasions I was in for an oil change on my 2016 Land Cruiser. When I was called to say my vehicle was ready I look at the paper work and see that the oil change had not been performed. They tell me that Toyota says change every 10,000 miles so they didn't change it. When I take a vehicle in I expect a service to be done. If they thought it was a mistake they should't assume I just didn't know. They should have asked me. So on those two occasions I have them send the car back a second time to have it done and waste time. It is my vehicle and up to me when I want a service done. If I want my oil changed every 5k miles that is my choice. More

Nickeled and Dimed and Lied to We had an issue with the car battery 11 days after it was worked on. The sticker placed in the window said the battery was good. We called Fred Ander We had an issue with the car battery 11 days after it was worked on. The sticker placed in the window said the battery was good. We called Fred Anderson Toyota and spoke to the service advisor, Michael Walker about it. After being on hold for about a minute, he came back and said they would cover the tow. In the morning, we got a call from the manager, John Pisarik, saying that they would only cover half. When we went to pick up the car, the bill had gone up again. Michael spoke to John again and at least brought it down a little. It's still more than anticipated. We ended up paying for the half the tow, when we were initially promised it would be 100% covered. Guess we should have gotten it in writing. Had we known about the battery issue to begin with, we would have had it fixed immediately. I drive around two small children on a regular basis. At this point, the issue is more the lying than the money. Basic service there always takes forever. I believe that they were just too busy that day and didn't want to add to the workload. This vehicle is the third new car we have bought from Fred Anderson. The service has really declined over the years. Guess our next car will have to come from somewhere else. So much for the Family Plan. Update: John Pisarik hung up on me. I saw some public information about him, but he felt it was an invasion of privacy. He also lied to my husband. He said he would cover the bill if there hadn't been a note about the battery in the records. However, I have a report card printed by them that said the battery health was good. Sean Mehaffy on the other hand was polite and made up the difference in the towing. He says he will look into the discrepancies between my print outs and theirs. Further update: John Pisarik sent a nice apology. I still have serious concerns about the service department though. More

New Car I gave this rating because I went into the service dept. thinking that my current Toyota could be fixed. Ryan - in service - took me over to see Tim W I gave this rating because I went into the service dept. thinking that my current Toyota could be fixed. Ryan - in service - took me over to see Tim Williams in sales. Tim was absolutely fabulous and helped me out to get me in a car that I was totally comfortable in. I'm a dedicated Toyota person and don't want any other car. More