Fred Anderson Toyota - Service Center

Brent was great to deal with, great communication and customer service! Both our cars were in the shop for 10 days while waiting on insurance estimates and parts to arrive once approved. Brent kept us customer service! Both our cars were in the shop for 10 days while waiting on insurance estimates and parts to arrive once approved. Brent kept us informed and went above and beyond to resolve everything. More

Once again the Family Plan is a SCAM. Service told me I needed an oil change and would need to pay for it, even though the plan says "Free Oil Changes for Life". It's only free when y Service told me I needed an oil change and would need to pay for it, even though the plan says "Free Oil Changes for Life". It's only free when you bring it in for a regular scheduled service that you have to pay a fortune for. All I needed was an oil change and they wanted me to do a 45,000 service. My mileage is at 41,000 and was serviced 2,000 miles ago. They say they want to help protect you car with the Family Plan. What they are saying it's a "Bait and Switch" to get more money from you by getting more services. When I mentioned it was a scam to Jarvis the service technician, he said it wasn't for everyone. Way to validate it's a scam. Why can't I just get a simple free oil change like your signs say and not all the other stuff that comes with a more detailed service. That cost more money. More

I am the owner of a 2021 Toyota Avalon and have taken my vehicle in for oil change and service two times since purchasing it. I have found the customer service to be outstanding and the employees very frien vehicle in for oil change and service two times since purchasing it. I have found the customer service to be outstanding and the employees very friendly and helpful. My experience with Fred Anderson Toyota has probably been the best of any auto dealerships that I have dealt with. I would definitely recommend them to entrust your vehicle for service. More

Great service, great agent to help ! Very spacious waiting area, always had a good experience since last 10 years Very spacious waiting area, always had a good experience since last 10 years More

We recently had to take my wife's car in for routine maintenance and it was discovered that we needed a couple of sensors. Terry was incredible in explaining what was going on. Then, later in the day, w maintenance and it was discovered that we needed a couple of sensors. Terry was incredible in explaining what was going on. Then, later in the day, when I had no way to come pick up the vehicle and I needed it immediately. Immediately. Terry literally drove the car out to my house. The two Highlanders we have bought from Fred Anderson have been incredible vehicles and we will never buy anywhere else More

I am a dyslexic senior. I started adding unleaded 88 gas to my 2016 Prius aV, then read it was not to be able sed in cars older than 2001, but my dyslexic brain switched tha I started adding unleaded 88 gas to my 2016 Prius aV, then read it was not to be able sed in cars older than 2001, but my dyslexic brain switched that to 2021 and I panicked. I had it out in 2.6 gal of 88, then 7.4 of 87, and called Fred Anderson. The service dept said I would have to have it drained, tank,injectors, etc. cleaned. I think they said should even be towed. TOTAL SCAM. I called my regular mechanic, who said it was fine,then realized my dyslexia mistake. Can you imagine how many hundreds or thousands of dollars Frd Anderson might have scammed me out of, over nothing more than my math error? And note, the call was transferred up the service line,to someone more "knowledgeable". More

The beat dealership in NC and the staff are all so very amazing and always professional amazing and always professional More

Randy Rahaman was great to work with and he got me out in 90 mins as promised. 90 mins as promised. More

Latisha was very attentive to my needs and was a great person to work with ! person to work with ! More

I've been a loyal customer of Fred Anderson Toyota for over 5 years. Unfortunately , the next service visit to this dealership will be my last. I'm extremely disappointed in the level of transparency and over 5 years. Unfortunately , the next service visit to this dealership will be my last. I'm extremely disappointed in the level of transparency and unwillingness to honor customer commitments. More