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108 Reviews of Fred Anderson Toyota - Service Center
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June 08, 2023
I have updated my rating from 1 star to 3 based off my most recent experience with this dealer. I have a 2022 Highlander that has had intermittent issues with the passenger side blind spot monitor since most recent experience with this dealer. I have a 2022 Highlander that has had intermittent issues with the passenger side blind spot monitor since purchase. It doesn’t work more often that it does, which is quite dangerous. It’s literally a game my wife and I play when traveling on the interstate. We guess whether the BSM will come on when we pass a vehicle. I have learned to always guess that it won’t and more often than not I'll be right. I waited until the 6 month service to have it fixed since it seemed logical to have both done at the same time. Since it didn’t fail when the service techs drove it, they won’t fix it. The service rep agreed to drive it with me along. It failed twice. Of course he tried to say that relative vehicle positioning was to blame. He refused to let me drive to show him under what conditions it fails. They are basically doubting the veracity of their customers and refusing to fix this warranty issue. It’s certainly unclear to me why they think a customer would lie about such a thing. The service rep told me that since it’s not setting a code, they have to see it fail rather than just replacing parts. My comment was: “so how is seeing it fail going to help you know what part to replace? It hasn’t set a code in 6 months of failures, so it sure isn’t going to now.” It’s intuitively obvious to me that if the sensor is not sensing a vehicle when it should, it will never set a code, since the computer has no way of knowing a BSM activation was missed. In any case, when he saw it fail, he still refused to address the issue, so the intent was never there. When I drove home from the dealership after their refusal to honor the vehicle warranty, I passed 3 vehicles and the passenger BSM didn’t come on once. I have spoken to the Toyota hotline and they have a case open to resolve the issue. We’ll see where it goes, but this incident has certainly made me realize that all Toyota dealers are not created equal. Updated on 6/27: I have raised my review from 1 star to 3 stars based on the most recent encounter. The Toyota hotline was great to work with and after two days and an escalation, the dealership customer advocate called and was quite apologetic about how I was treated. They gave the service to a special tech who deals with these type of intermittent issues. He drove the vehicle and as soon as he saw one obvious failure, he said we'll replace the sensor and go from there. They gave me a loaner car and kept the vehicle overnight to get the part and had it ready the next day. The passenger side BSM is now working properly. This is the way the problem should have been handled to start with. As it were, I had to drive the vehicle on a 1,000 mile trip in bad weather with a malfunctioning blind spot monitor. Not to mention the stress that my wife and I were put through in the process of getting this obvious warranty issue fixed. I would like to call out the customer advocate, Brian Newton, and the service rep Corey who both treated me with dignity and respect on the second service attempt. Unfortunately, I can't say the same about my experience with Lonnie, one of the service reps from the first service attempt. More
by kevins01
Employees Worked With
Lonnie
March 12, 2023
Brent was great to deal with, great communication and customer service! Both our cars were in the shop for 10 days while waiting on insurance estimates and parts to arrive once approved. Brent kept us customer service! Both our cars were in the shop for 10 days while waiting on insurance estimates and parts to arrive once approved. Brent kept us informed and went above and beyond to resolve everything. More
by Carolyn Ragan
Employees Worked With
Brent Howard
February 25, 2023
Once again the Family Plan is a SCAM. Service told me I needed an oil change and would need to pay for it, even though the plan says "Free Oil Changes for Life". It's only free when y Service told me I needed an oil change and would need to pay for it, even though the plan says "Free Oil Changes for Life". It's only free when you bring it in for a regular scheduled service that you have to pay a fortune for. All I needed was an oil change and they wanted me to do a 45,000 service. My mileage is at 41,000 and was serviced 2,000 miles ago. They say they want to help protect you car with the Family Plan. What they are saying it's a "Bait and Switch" to get more money from you by getting more services. When I mentioned it was a scam to Jarvis the service technician, he said it wasn't for everyone. Way to validate it's a scam. Why can't I just get a simple free oil change like your signs say and not all the other stuff that comes with a more detailed service. That cost more money. More
by Peakway3
Employees Worked With
February 07, 2023
I am the owner of a 2021 Toyota Avalon and have taken my vehicle in for oil change and service two times since purchasing it. I have found the customer service to be outstanding and the employees very frien vehicle in for oil change and service two times since purchasing it. I have found the customer service to be outstanding and the employees very friendly and helpful. My experience with Fred Anderson Toyota has probably been the best of any auto dealerships that I have dealt with. I would definitely recommend them to entrust your vehicle for service. More
by Charles
Employees Worked With
August 18, 2022
We recently had to take my wife's car in for routine maintenance and it was discovered that we needed a couple of sensors. Terry was incredible in explaining what was going on. Then, later in the day, w maintenance and it was discovered that we needed a couple of sensors. Terry was incredible in explaining what was going on. Then, later in the day, when I had no way to come pick up the vehicle and I needed it immediately. Immediately. Terry literally drove the car out to my house. The two Highlanders we have bought from Fred Anderson have been incredible vehicles and we will never buy anywhere else More
by timtompkins007
May 26, 2022
I am a dyslexic senior. I started adding unleaded 88 gas to my 2016 Prius aV, then read it was not to be able sed in cars older than 2001, but my dyslexic brain switched tha I started adding unleaded 88 gas to my 2016 Prius aV, then read it was not to be able sed in cars older than 2001, but my dyslexic brain switched that to 2021 and I panicked. I had it out in 2.6 gal of 88, then 7.4 of 87, and called Fred Anderson. The service dept said I would have to have it drained, tank,injectors, etc. cleaned. I think they said should even be towed. TOTAL SCAM. I called my regular mechanic, who said it was fine,then realized my dyslexia mistake. Can you imagine how many hundreds or thousands of dollars Frd Anderson might have scammed me out of, over nothing more than my math error? And note, the call was transferred up the service line,to someone more "knowledgeable". More
by NoFooled
Employees Worked With
Service Dept not recall names
December 20, 2021
The beat dealership in NC and the staff are all so very amazing and always professional amazing and always professional More
by Susan Nixon
Employees Worked With
October 25, 2021
Latisha was very attentive to my needs and was a great person to work with ! person to work with ! More
by rebecca102259
Employees Worked With
