Fred Anderson Toyota - Service Center

Best customer service ever! Brian was extremely helpful, friendly and professional, I needed a state inspection and 60,000 mile service. He was upfront of the cost and how long Brian was extremely helpful, friendly and professional, I needed a state inspection and 60,000 mile service. He was upfront of the cost and how long the wait would take. I will definitely be using Fred Anderson more for future service needs. More

Simply the best Ryan has been a consistent best help for at least our last 3 Toyotas. Very thoughtful and concientious and often offering helpful tips/guidance. He ha Ryan has been a consistent best help for at least our last 3 Toyotas. Very thoughtful and concientious and often offering helpful tips/guidance. He has assembled a great service team. More

Michael Lotito is a rockstar! I had a great experience today at Fred Anderson Toyota. It was Michael Lotito treating me like a rockstar! Michael was polite, kind, understanding, I had a great experience today at Fred Anderson Toyota. It was Michael Lotito treating me like a rockstar! Michael was polite, kind, understanding, humble and extremely knowledgeable. He knows a lot about cars and trucks. I thought my daughters car was having an issue with the water pump and drive belt. I called Michael the day before to get a quote and he gave me the very best quote he could. He made the appointment for me for the next morning. When I did see him, he thought there might be a different issued but assured me that he would fully diagnose the situation. Guess what, he was right! He had the loaner car set up for me and everything was smooth sailing. Thank you Michael and to the technician who made the repair. The SUV is back to normal and everyone is happy again! We have 3 vehicles that we have serviced at Fred Anderson and we couldn't be happier with the service. More

cannot rotate tires due to lack of tools Had my oil changed which came with a tire rotation. They could not rotate the tires on my 2015 Camry because they did not have the lug nut tool to re Had my oil changed which came with a tire rotation. They could not rotate the tires on my 2015 Camry because they did not have the lug nut tool to remove the lock lug nut. This happened the last time I was in there but then I let them use the lug nut tool to remove the lock nut. At that time ,after leaving and going to lunch, I decided to check to see if it was returned. It was not, they had kept it. I had to drive back to the dealership to retrieve from the mechanics tool box. This time I told them to use their own tools due to the last experience. They did say the the wheel alignment check showed the alignment to be 0.11 ? out and they would fix the alignment for free due to the previous experience. It is hard to believe that a Toyota dealership would not have the tools to remove tires to rotate them on a 2015 Camry in 2019. Something is just not right. More

Efficient and knowledgeable. Mike Lotito is by far the best I have ever dealt with when needing my car serviced. He responds promptly and explains what is and has being done. I ac Mike Lotito is by far the best I have ever dealt with when needing my car serviced. He responds promptly and explains what is and has being done. I actually bought my car here because my niece praised Mike so much and a good relationship with the one who takes care of you is of utmost importance to me. More

Unnecessary work The service tech, Jarvis Underdue, checked my vehicle in for 40k service. He told me that Toyota recommended changing brake fluid. I foolishly approve The service tech, Jarvis Underdue, checked my vehicle in for 40k service. He told me that Toyota recommended changing brake fluid. I foolishly approved the work thinking that he was telling the truth. Not true. The invoice stated "Dealer recommended brake fluid exchange". That translates as Fred Anderson wants an additional $85. After returning home, I called to complain, but no one would return my call. Looks like the family plan is designed to extract more money from customers. I won't fall for that again. Only factory required maintenance will be performed by Fred Anderson. Any other work will be done by someone I trust. More

Service manager's is not treeting same to all Excellent service by sales Jim Amberson but service manager is not listening customer and arguing with customer instead of apologize ing and politily Excellent service by sales Jim Amberson but service manager is not listening customer and arguing with customer instead of apologize ing and politily conversation try to Avoid this service manager Brayn More

Excellent service by Andre I would highly recommend Fred Anderson and Andre to family,friends, clients and coworkers Andre was very knowledgeable and took the time with me no I would highly recommend Fred Anderson and Andre to family,friends, clients and coworkers Andre was very knowledgeable and took the time with me no matter how many questions I asked. He made car buying a pleasurable experience . More

Tow package debacle My issue is with the service department. I arrived to have a tow package installed for my 2019 Highlander. I was told I should wait as it would take 1 My issue is with the service department. I arrived to have a tow package installed for my 2019 Highlander. I was told I should wait as it would take 1.5 hrs to complete. I arrived at 12;15 for a 12:30 appointment. I was quickly greeted, provided my cell number, and confirmed that the service would take 1.5 hours. 2 hours later I asked a service rep for an update. She took my information and asked me to return to the waiting area where she would find me for my updated status. After 30 minutes she had not returned. Now I had been there for 2 hours. I stepped out again, saw the lady who promised me the update and she reply that she had not forgotten me. I responded that she must have as that it had been a half hour with no update. I stood there for another 10 minutes or so when another lady asked if I had been helped. I explained my situation and she offered to help. She checked the system and indicated that there was a problem. She asked me to wait, she left and returned shortly. I was advised that there was only one tech who did tow packages and that my car had been delivered to the wrong bay and sat for 1.5 hrs while no one did anything to determine the status of my vehicle. It was finally moved to the only tech who does tow packages. In my business we call this a SPOF (single point of failure). When it was all said and done I arrived at 12:15 and left the dealership at 3:30. I did receive an apology that did little resolve my anger. A little extra effort on the part of the Techs to find out what needs to be done to the Highlander in the corner would have gone a long way. Maybe I would not had been so disappointed if they had run my car through their wash and topped off the tank as a way of saying we screwed up and we will do better the next time you drive all the way from Clayton. More