Fred Anderson Toyota - Service Center

Quick and friendly service. Easy to schedule and vehicle back within estimated time and issue was resolved. Easy to schedule and vehicle back within estimated time and issue was resolved. More

So what is the point of making a service appointment when they never have it in the system and ask if I purchased the truck at the dealership. Which I did and they have done all my services. 1 hour and 45 mi they never have it in the system and ask if I purchased the truck at the dealership. Which I did and they have done all my services. 1 hour and 45 minutes for a simple oil change. Got a text I needed brakes and a battery, no one ever talked to me about them. So I said no in the text and then waited and got another text my truck was ready. Got checked out, never mentioned the brakes or battery, so I guess it was critical they needed to be done. More

My service experience was great. Lee took excellent care of us and had us in our way in no time at all. Lee took excellent care of us and had us in our way in no time at all. More

My first oil service went quick and easy. Could not have gone smoother. Thank you! Could not have gone smoother. Thank you! More

Very helpful and welcoming. Took care of all the service items quickly. Made it easy to stay on track for regular maintenance. Took care of all the service items quickly. Made it easy to stay on track for regular maintenance. More

Adam hamos was very professional Ña extremely courteous . He took the time to explain everything in detail He took the time to explain everything in detail More

Fred Anderson “family” plan of free oil changes is more costly than if you take it to your local service garage and pay for oil change. I purchased a 2022 tundra with 32,000 miles in January of 2024. Hav costly than if you take it to your local service garage and pay for oil change. I purchased a 2022 tundra with 32,000 miles in January of 2024. Have had the truck at their service department at least 7 times. To be part of the “family’ you must get all maintenance work done at their place, which with my tundra its every 5000 miles. If you don’t keep up with the maintenance schedule you get kicked out of the “family”. Every time I need maintenance its $500 plus dollars, or maybe $125 to put an additive in. in the 7 plus times I’ve had my truck serviced by them, I’m supposed to get the truck washed for free. Guess how many times that has happened. Zero! My first visit to their service department, I’m told I have to pay $600 for 30K maintenance service, but I purchased the truck with 32,000, instead of service acknowledging that I should get the 30K maintenance done at no charge I have to spend my time getting the sales department and service department to get me the maintenance done for free that should have been done before I purchased. I was also owed a key fob, I was told by salesman and service it because of Toyota, they are just waiting for the 2nd fob to come in. Told this every time I take into service. I call Toyota and they tell me it not them, that my truck was supplied with 2 keys fobs. For one recall I’ve had my truck into service 4 times, and the permanent fix is still not done. To fix this recall they have to drop the gas tank, which they did and left their tool on the gas tank and put it back up, called me when I get home and tell me “can you come back because mechanic let a tool in your truck.” I did go back because I knew the mechanics have to supply their own tools. Then I took it back since they got the part in, and they neglected to tell me that the tank has to be less than quarter full, so they couldn’t drop the tank. Guess I got lucky the other times I took it in. My last and final visit to Fred Anderson service department was today. my truck is telling me I need oil maintenance done, scheduled appt, service tech tells me oil change will be free even though I missed something, I guess I got my first warning, but then he see I need my spark plugs changed at 40K, tires rotated, at cost of $600. In one breath they tell you must do all schedule maintenance, but just this visit he tells me of an item I on Toyota list for 40K that cost $350, but he said he didn’t think I needed it, so the service tech can decide what is required and not required to be in the “family”. Needless to say, I walked out with no work getting done. What’s really sad is I see many customers getting taken advantage of, that don’t know better and are paying for the incredible service department that is the dealer’s money-making machine. I would NOT recommend Fred Anderson for purchasing a car/truck, being part of their “family’ will cost you more than paying for the oil change, and their service department is about getting as much money out of you with each visit. I purchased it from Fred Anderson because they had the used truck that I wanted. They are no different than all the other dealers out there, and I wish I had found out that they were different, but not the case. More

What should have been an amazing experience was fouled over their incompetence. We recently bought a used Highlander from Fred Anderson Toyota with a paint issue that was covered under a recall. They had over their incompetence. We recently bought a used Highlander from Fred Anderson Toyota with a paint issue that was covered under a recall. They had the car for a month and gave us a loaner for the time being. All good so far. The loaner had a small crack in the windshield behind the rearview mirror that went unnoticed until we got home. When we returned the vehicle they said we caused the damage. Despite telling them it was already there they created a claim on our insurance. Btw, the paint repair work was great, however they damaged our windshield. Irony. More

Great experience! Steve was extremely great to work with and we had a great experience with Fred Anderson overall. We would definitely recommend anyone for any future Steve was extremely great to work with and we had a great experience with Fred Anderson overall. We would definitely recommend anyone for any future purchases or leases!! More

Best dealership in the Triangle Area. Customer service is off the chart. Make sure you’re comfortable with your decisions Customer service is off the chart. Make sure you’re comfortable with your decisions More